Webinars As Part Of Your Social Plus Crm Efforts

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    Webinars As Part Of Your Social Plus Crm Efforts - Presentation Transcript

    1. John Moore CTO and SVP of Engineering
      • 69% list webinars or podcasts as their best way to find business-relevant information.
      • Only 30% of companies are investing time in producing webinars.
      • There is a disconnect between supply and demand
      Data based on 2009 Survey by Business.com
      • “ Webinars need to be more than a sales pitch - like any product, should add to the conversation.” Lin Dolin
      • Provide best practices.
      • Share data on industry trends
      • Include real-world examples from customers. Industry experts are good, other customers are better.
      • Define outlets to discuss (e.g. Twitter hashtags)
      • Include Q&A
      • Answer all questions, on blog, in real-time.
      • For more, see my thoughts on webinar failures on my blog .
      • Capture Social Information in Sign-up forms, store.
      • Store all Q&A and Social Threads with CRM records. Identify user types.
      • Respond
      • Have questions? Tweet me @JohnFMoore
      John Moore CTO and SVP of Engineering
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