Libraries and Communities <ul><li>John Creighton </li></ul><ul><li>CALCON 2011 </li></ul><ul><li>October 14, 2011 </li></ul>
<ul><li>Three Topics </li></ul><ul><li>Organization First Engagement </li></ul><ul><li>The Shift toward Platform Instituti...
The Challenge for Institutions <ul><li>Be  PART OF  the community. </li></ul><ul><li>Don’t just provide services to the co...
Simon_Sees (Flickr)
Joesph a (Flickr)
 
 
Organization First Engagement <ul><li>Volunteer – help us do our work </li></ul><ul><li>Research – how can we improve our ...
20th Century = Centralized Institutions Smallbones Wikimedia
20th Century Problems <ul><ul><li>Scarce Resources </li></ul></ul><ul><ul><li>High Costs </li></ul></ul><ul><ul><li>Cumber...
20th Century = Centralized Institutions <ul><li>Everything happened at a place at prescribed times </li></ul><ul><li>Peopl...
Institutional Language
20th Century Problems slowly going away <ul><li>Scarce to Abundant resources </li></ul><ul><li>High to Low costs </li></ul...
Choice <ul><li>“ You can have it any color you want as long as it’s black.” </li></ul><ul><li>Henry Ford </li></ul>11.7 Bi...
Customization
Production
Co-creation
Creating Tensions between Old and New
What’s Different? <ul><li>Given the opportunity, people will choose to design and manage their own experiences. </li></ul>...
<ul><li>How can  we  do better? </li></ul><ul><li>Provide good service at a low/fair price – get the job done with minimal...
Les Chatfield Wikimedia
<ul><li>Tell me about an organization you would try to save? </li></ul><ul><li>Respectful, fair and trustworthy </li></ul>...
<ul><li>Rational Loyalty </li></ul><ul><li>versus </li></ul><ul><li>Emotional Attachment </li></ul>
What Is the Same? <ul><li>Community </li></ul>
Community First <ul><li>Be  PART OF  the community. </li></ul><ul><li>Don’t just provide services to the community. </li><...
Questions to Consider <ul><li>What are we doing well now to be  part of  the community? </li></ul><ul><li>What could we do...
<ul><li>Slideshare.net/johncr8on </li></ul>
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CALCON 2011

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CALCON 2011

  1. 1. Libraries and Communities <ul><li>John Creighton </li></ul><ul><li>CALCON 2011 </li></ul><ul><li>October 14, 2011 </li></ul>
  2. 2. <ul><li>Three Topics </li></ul><ul><li>Organization First Engagement </li></ul><ul><li>The Shift toward Platform Institutions </li></ul><ul><li>Rational versus Emotional Attachment </li></ul>
  3. 3. The Challenge for Institutions <ul><li>Be PART OF the community. </li></ul><ul><li>Don’t just provide services to the community. </li></ul>
  4. 4. Simon_Sees (Flickr)
  5. 5. Joesph a (Flickr)
  6. 8. Organization First Engagement <ul><li>Volunteer – help us do our work </li></ul><ul><li>Research – how can we improve our services </li></ul><ul><li>Educate – here’s what we are doing </li></ul><ul><li>Implementation planning – input on our action plan </li></ul><ul><li>Collaboration – leverage scarce resources </li></ul>
  7. 9. 20th Century = Centralized Institutions Smallbones Wikimedia
  8. 10. 20th Century Problems <ul><ul><li>Scarce Resources </li></ul></ul><ul><ul><li>High Costs </li></ul></ul><ul><ul><li>Cumbersome Logistics </li></ul></ul><ul><ul><li>Limited Communications </li></ul></ul>
  9. 11. 20th Century = Centralized Institutions <ul><li>Everything happened at a place at prescribed times </li></ul><ul><li>People willingly conformed their lives to the time, place and rules of institutions. </li></ul><ul><li>We gave awards to those who conformed best and longest. </li></ul>
  10. 12. Institutional Language
  11. 13. 20th Century Problems slowly going away <ul><li>Scarce to Abundant resources </li></ul><ul><li>High to Low costs </li></ul><ul><li>Cumbersome to Invisible logistics </li></ul><ul><li>Limited to Ubiquitous communications </li></ul>
  12. 14. Choice <ul><li>“ You can have it any color you want as long as it’s black.” </li></ul><ul><li>Henry Ford </li></ul>11.7 Billion songs sold on iTunes in 2010 Forbes July, 2011
  13. 15. Customization
  14. 16. Production
  15. 17. Co-creation
  16. 18. Creating Tensions between Old and New
  17. 19. What’s Different? <ul><li>Given the opportunity, people will choose to design and manage their own experiences. </li></ul><ul><li>People value expertise but reject authority. </li></ul><ul><li>People will gravitate toward institutions that help them design and manage their own experiences — with advice not prescriptions. </li></ul><ul><li>People will give up quality for a greater sense of control. </li></ul>
  18. 20. <ul><li>How can we do better? </li></ul><ul><li>Provide good service at a low/fair price – get the job done with minimal taxes </li></ul><ul><li>Produce measurable results – “run like a business” </li></ul><ul><li>Eliminate waste, fraud and abuse – show us how you spend the money </li></ul><ul><li>Has an economic impact on the community – creates jobs </li></ul>
  19. 21. Les Chatfield Wikimedia
  20. 22. <ul><li>Tell me about an organization you would try to save? </li></ul><ul><li>Respectful, fair and trustworthy </li></ul><ul><li>Cares about me and my community; solves problems that matter to me and my community </li></ul><ul><li>Place where I can get together with friends and other people in the community </li></ul><ul><li>I can do work for the organization (as opposed to doing the organization’s work) with my friends </li></ul><ul><li>I have some influence over the organization </li></ul><ul><li>Good memories; part of the community’s social fabric – part of my identity </li></ul>
  21. 23. <ul><li>Rational Loyalty </li></ul><ul><li>versus </li></ul><ul><li>Emotional Attachment </li></ul>
  22. 24. What Is the Same? <ul><li>Community </li></ul>
  23. 25. Community First <ul><li>Be PART OF the community. </li></ul><ul><li>Don’t just provide services to the community. </li></ul>
  24. 26. Questions to Consider <ul><li>What are we doing well now to be part of the community? </li></ul><ul><li>What could we do more, better or different to be part of the community? </li></ul><ul><li>What needs to change to help us be more part of the community? </li></ul>
  25. 27. <ul><li>Slideshare.net/johncr8on </li></ul>

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