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Libraries and Communities

Libraries and Communities



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    CALCON 2011 CALCON 2011 Presentation Transcript

    • Libraries and Communities
      • John Creighton
      • CALCON 2011
      • October 14, 2011
      • Three Topics
      • Organization First Engagement
      • The Shift toward Platform Institutions
      • Rational versus Emotional Attachment
    • The Challenge for Institutions
      • Be PART OF the community.
      • Don’t just provide services to the community.
    • Simon_Sees (Flickr)
    • Joesph a (Flickr)
    • Organization First Engagement
      • Volunteer – help us do our work
      • Research – how can we improve our services
      • Educate – here’s what we are doing
      • Implementation planning – input on our action plan
      • Collaboration – leverage scarce resources
    • 20th Century = Centralized Institutions Smallbones Wikimedia
    • 20th Century Problems
        • Scarce Resources
        • High Costs
        • Cumbersome Logistics
        • Limited Communications
    • 20th Century = Centralized Institutions
      • Everything happened at a place at prescribed times
      • People willingly conformed their lives to the time, place and rules of institutions.
      • We gave awards to those who conformed best and longest.
    • Institutional Language
    • 20th Century Problems slowly going away
      • Scarce to Abundant resources
      • High to Low costs
      • Cumbersome to Invisible logistics
      • Limited to Ubiquitous communications
    • Choice
      • “ You can have it any color you want as long as it’s black.”
      • Henry Ford
      11.7 Billion songs sold on iTunes in 2010 Forbes July, 2011
    • Customization
    • Production
    • Co-creation
    • Creating Tensions between Old and New
    • What’s Different?
      • Given the opportunity, people will choose to design and manage their own experiences.
      • People value expertise but reject authority.
      • People will gravitate toward institutions that help them design and manage their own experiences — with advice not prescriptions.
      • People will give up quality for a greater sense of control.
      • How can we do better?
      • Provide good service at a low/fair price – get the job done with minimal taxes
      • Produce measurable results – “run like a business”
      • Eliminate waste, fraud and abuse – show us how you spend the money
      • Has an economic impact on the community – creates jobs
    • Les Chatfield Wikimedia
      • Tell me about an organization you would try to save?
      • Respectful, fair and trustworthy
      • Cares about me and my community; solves problems that matter to me and my community
      • Place where I can get together with friends and other people in the community
      • I can do work for the organization (as opposed to doing the organization’s work) with my friends
      • I have some influence over the organization
      • Good memories; part of the community’s social fabric – part of my identity
      • Rational Loyalty
      • versus
      • Emotional Attachment
    • What Is the Same?
      • Community
    • Community First
      • Be PART OF the community.
      • Don’t just provide services to the community.
    • Questions to Consider
      • What are we doing well now to be part of the community?
      • What could we do more, better or different to be part of the community?
      • What needs to change to help us be more part of the community?
      • Slideshare.net/johncr8on