Trg Credentials 10 6 Us

  • 844 views
Uploaded on

 

More in: Business , Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
844
On Slideshare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
1
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Reach Your Call/Contact Center Objectives, All we do is Contact Center Consulting
  • 2. Quick Facts
    • Established in 2001,
    • 4 Offices (Toronto, Atlanta, Sydney, New York),
    • All of our 20+ consultants possess 20+ years of contact center operational and strategic leadership experience,
    • 30+ Awards for Excellence,
    • More 14,000 agent desktop worldwide running TRG designed operational models
    • Vendor agnostic
  • 3. Everything is Connected
    • Contact Centers are 1,000’s of moving and interconnected parts
    • The inter-relationships must be understood to make change effective
    • Alignment to center and corporate goals is essential
  • 4. Holistic Approach to Maximizing Customer Facing Interactions
  • 5. Customer Satisfaction is not a Static Activity
  • 6. What we Do
    • Contact Center Strategic Assessments,
    • Operational Model Development,
    • Outsourcing/Offshore Assessments,
    • In-Sourcing Assessments
    • Home Agent Assessment
    • Technology Selection
    • Process Improvement,
    • Knowledge Management,
    • Site Selection
    • Organization design & development,
    • Best Practices
  • 7. Guarantee
    • When implementing our recommendations, we guarantee a 300% ROI within six months!
  • 8. Successes
    • $6 million in annual savings for a major Bank,
    • $1 million in first year savings for a Publisher,
    • $1.5 million saved through process re-engineering for a major printer manufacture,
    • Creation of Strategic Plan for services company rolled out to 25+ centers,
    • Transformed services center from Grade of Service from 20% to 80% while reducing costs.
    • For an international retailer improved agent productivity by 54% while reducing cost per contact by 47%
  • 9. The Company we keep:
  • 10. Contact Taylor Reach
    • www.thetaylorreachgroup.com
    • [email_address]
    • Phone: 877-979-8692
    • Colin Taylor: CEO – Ext 200
    • [email_address]
    • John Cockerill: President – Ext 201
    • [email_address]