Communication platforms
Upcoming SlideShare
Loading in...5

Communication platforms






Total Views
Views on SlideShare
Embed Views



0 Embeds 0

No embeds



Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
Post Comment
Edit your comment

Communication platforms Communication platforms Presentation Transcript

  • Confidential Communication Platforms Efficient Communication to Stakeholders Rev PA1 2012-01-04 1
  • Introduction As a tester it is critical to provide the right information to the right stakeholders Different stakeholders need different information, through different channels Handling this information flow is an essential part of a testers everyday job Formalizing how this is done is needed in an enterprise verification organization
  • Overview Identify Information Content Identify Identify InformationStakeholders Channels Communication Platform View slide
  • Identify Stakeholders Every tester must be aware of their stakeholders – who bases decisions on the material the tester generates? It is important to take the time to really map out which stakeholders are relevant in your context Examples could be: Project Leaders, Line Managers, Developers, other Testers, and so on View slide
  • Identify Information Content When you know your stakeholders the next step is to understand what information they need to make accurate decisions This could be specific information in the test reports, or what types of KPI and benchmarks are relevant for the stakeholders Could also be the content of educational material or information sites
  • Granularity of Information Just as important as the information content is the granularity with which it is presented Understanding what level of detail stakeholders need is critical Otherwise important information will be lost in information overflow, or omitted by mistake
  • Identify Information Channels The final step is to understand how the information reaches the stakeholders, and if this setup is optimal both to the stakeholders and the testers Examples could be: test reports, mails, word of mouth, meetings, wikis, presentations
  • Communication Platform Attributes So what attributes are important to consider when setting up a communication platform? Cost of providing information Cost of receiving information Information accurateness Speed Attractiveness
  • Communication Platform Risks Setup and maintenance cost of the Communication PlatformAdded gains of having a formalizedCommunication Platform
  • Conclusion The right information must reach the right stakeholders through the right channels with the right granularity In a large enterprise this requires a conscious effort to manage and must be done in a formalized manner Always beware of the cost of setting up and maintaining this communication platform and compare it to the gains of having it