Performance based design projectPresentation Transcript
ACHIVE SUCCESS ESTABLISH VALUE DESIGN THINKING FOCUSED ON VALUE Performance Based Design Project IN PROGRESS 2005-2011 TOOLS FOR INNOVATION & TRANSFORMATION
RETURN ON DESIGN RESEARCH INITIATIVE Introduction
For the past five years we have been conducting Integrated Design Research with the clients we serve We have already learned a lot!
RETURN ON DESIGN RESEARCH INITIATIVE Design is Changing: Challenge Complexity is Rising Complex Problem What skills & tools are needed to do this work? Today Multiple Discipline Single Discipline Yesterday Simple Problem
RETURN ON DESIGN RESEARCH INITIATIVE Design is Changing: Time Frames are Compressing Yesterday: Old World Sequential Processing Project Start Project End Today: New World Parallel Processing What skills & tools are needed to do this work?
RETURN ON DESIGN RESEARCH INITIATIVE Design is Changing: Thinking Across Disciplines is Required Today Yesterday Single-discipline Teamwork Alone-work Cross-discipline Teamwork What skills & tools are needed to do this work?
We share understandings about the realities of Return on Design by inviting clients to participate in the research.
Participant engagement typically includes defining what Return on Design is what it isn’t and how to build capacity in real teams and real organizations.
In all of our research we utilize a diverse set of tools within the Innovation Process created five years ago and still a work in progress.
WHAT IS RETURN ON DESIGN?
RETURN ON DESIGN RESEARCH INITIATIVE What is Design Thinking? Return on Design is the disciplined ability of recognizing, orchestrating and integrating the diverse brainpower of cross-disciplinary teams as they grapple with and navigate complex innovation challenges. MICRO VIEW
At it’s core Return on Design is about harnessing and utilizing the design talents of individual disciplines, and aligning those preferences into an innovation process. It is also about jettisoning old design habits and adopting valuable new behaviors. RETURN ON DESIGN RESEARCH INITIATIVE What is Return on Design? MICRO VIEW
WHAT DOES RETURN ON DESIGN SUPPORT?
RETURN ON DESIGN RESEARCH INITIATIVE What is Design Thinking? e Return on Design Supports the disciplined ability to deliberately create robust sustainable conditions that enables Integrative Design across multiple disciplines in organizationalcontexts. MACRO VIEW
Case Study : Neuroscience Center of NE Wisconsin RETURN ON DESIGN RESEARCH INITIATIVE Case Studies
RETURN ON DESIGN RESEARCH INITIATIVE Return on Design : Case Study VISION Case Study: Neuroscience Center of NE Wisconsin
Design a benchmark experience that transforms how patients feel and attaches them forever.
Create a working environment where employees are happy and never want to leave.
Reduce overall operations costs through efficiencies and sustainability.
Engage patients and families in seamless care delivery at the Neuroscience Group of Northeast Wisconsin.
“Just as evidence-based medicine is revolutionizing health care, evidence based design will transforming the health care environment. We need to have, at our disposal, proven methods for improving patient outcomes, safety, attachment levels, as well as staff retention and service efficiency. Utilizing experience-based design needs to support improvements to clinical outcomes, economic performance, productivity and community measures.” Steven J. Price, M.D. Neurologist, Neuroscience Group
RETURN ON DESIGN RESEARCH INITIATIVE Return on Design : Case Study e DRIVERS OF VALUE Case Study: Neuroscience Center of NE Wisconsin Capital Environment
Revenue Per Procedure
Care Giver Satisfaction
RETURN ON DESIGN RESEARCH INITIATIVE Return on Design: Case Study e Loyalty Capital Operations Environment Community Satisfaction ______________________ Patient Satisfaction ______________________ Physician Satisfaction ______________________ Care Giver Satisfaction ______________________ Net Revenue ______________________ Revenue Per Procedure ______________________ Operational Costs ______________________ Environmental Costs ______________________ Service Delivery ______________________ Functional Adjacency ______________________ Storage Requirements ______________________ Space Utilization ______________________ Energy Performance ______________________ Light Quality ______________________ Acoustic Quality ______________________ Maintenance ______________________ 8% 5% 15% 12% 8% 5% 13% 12% 8% 1% 10% 12% 7% 15% 8% 10%
RETURN ON DESIGN RESEARCH INITIATIVE What the Research Shows: 8 Key Findings e Finding 1 Hospitals improve energy efficiency from a low of 15.7% to a best practice high of 31%
RETURN ON DESIGN RESEARCH INITIATIVE What the Research Shows: 8 Key Findings e Finding 2 Hospitals and hospital departments generated as low as an additional 4.33% to as high as an additional 6.0% of revenue as a result of new or remodeled facilities
RETURN ON DESIGN RESEARCH INITIATIVE What the Research Shows: 8 Key Findings e Finding 3 Hospitals require fewer FTEs and Reduction to the Cost of Critical Processes from a low of 2.3% to a best practice high of 15.2%
RETURN ON DESIGN RESEARCH INITIATIVE What the Research Shows: 8 Key Findings e Finding 4 Hospitals document improved outcomes—specifically as high as 80% fewer falls, reducing costs $2.5 million annual savings
RETURN ON DESIGN RESEARCH INITIATIVE What the Research Shows: 8 Key Findings e Finding 5 Hospitals document reduced infection rates between 5-11% resulting 4-5less infections per month resulting in $80,000 in savings
RETURN ON DESIGN RESEARCH INITIATIVE What the Research Shows: 8 Key Findings e Finding 6 Reduction in turnover as high as 28.57%, patient satisfaction scores of 96.7% andphilanthropic contributions increases of 23.07%
RETURN ON DESIGN RESEARCH INITIATIVE What the Research Shows: 8 Key Findings e Finding 7 Reduced in patient transfers by as much as 80% resulting in annual savings of $3.9 million dollars .
RETURN ON DESIGN RESEARCH INITIATIVE Return on Design : In History e Working in the context of business organizations, numerous early Return on Design pioneers, the Design Council, Commission for Architecture and the Built Environment and others became interested in Return on Design in the 1950s. Many others have built on these foundations.
RETURN ON DESIGN RESEARCH INITIATIVE Explanations e NOTE: Not all of the Return on Design frameworks, tools, methods, and research are fully explained in this brief publication. For more information send an email with “Transformation” as the subject to: Joetheinowski@hotmail.com
MISSION: Transformation for the 21st Century STRENGTHS: VALUES: Connectedness: I believe that everything in life is somehow interrelated and interdependent. I strive make it possible for individuals to work together with an aim to break down barriers that separate them. Futuristic: I believe in creating detailed and vivid images of what the future promises. I strive to open people’s minds to new and wondrous possibilities. Strategic: I believe in identifying specific types of obstacles, difficulties, or dilemmas and the invention of alternative courses of action. I strive to help others generate options and see the ways to attain their objective. Ideation: I believe that “the life of the mind” is a joint effort. I Strive to invent new methods for performing tasks, reaching goals, operating processes, distributing goods, or increasing productivity. Input: I believe in filling ones mind with new ideas by asking questions, reading, studying, observing, or listening. I strive to accumulate facts, data, stories, examples, or background information from people for the creation of a resource of knowledge.
Lightness –To create in a way that is most simple while still maintaining clarity & personality.
Quickness – To move in fashion that is an appropriate pace to execute the desired outcome.
Exactitude –To be precise in ones choices and actions to support the subtleties of the desired goal.
Visibility –Togive deliberate visual intent to support communication and understanding.
Multiplicity – To harness the exhilarating infinitude of possibilities to support the ideal outcome.
Consistency –To form agreement, harmony, or compatibility within the complexity of design.
Inquire – Understanding the current environment through observation and inquiry
Imagine – Creating a vivid description of the ideal future through customer & business alignment
Innovate – Building a foundation for the future through ideation and a robust project brief
Illustrate – Giving form to the vision through prototyping and visualization
Implement – Building the vision through ongoing review and post occupancy evaluation
Design Thinking - Combining empathy, creativity and rationality towards user needs &business success.
Co-Design –Inclusion of diverse perspectives into the design process to support useful solutions.
User Centered Design - Accounting the needs, wants, and limitations of end users in the design process.
Service Design – Coordination of people, place, services & technology towards ideal experiences.
Design Resilience –Development of interdependent solutions that allow for flexibility and adaptability.
Performance Based Design –Employment of standardized metrics to evaluate design results.
Evidence Based Design – The use of credible data in order to influence the design process.
To see more thoughts and Ideas visit my blog http://joeheinowski.tumblr.com/ VISION: Joseph Heinowski, AIA 414.328.1832 Engaging in Applied Innovation TOOLS FOR INNOVATION & TRANSFORMATION