Disaster recovery enw
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Disaster recovery enw

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Disaster recovery enw Disaster recovery enw Presentation Transcript

  • Disaster Recovery &Risk Management in the Digital World Joseph P. Manzelli Jr. CPA.CITP Director, Fuoco Group LLP www.fuoco.com jmanzelli@fuoco.com
  • IT Infrastructure Background Main office in Hauppauge, NY (Long Island) where all servers are housed Two other offices – NYC and North Palm Beach, Florida Staff of about 65 individuals 5 Servers Dual T-1’s in NYC, T-1 point-to-point (NYS-LI) T-1 and 5mb line in LI and one T-1 in Florida
  • Common Disaster Recovery Terms (not just for IT) Recovery Time Objective (RTO)  Time required to recover from a disaster Recovery Point Objective (RPO)  How much data can you afford to lose Business Impact Analysis (BIA)  Understand the degree of potential loss Bare Metal Recovery – Assumption you are ‘starting from scratch”
  • Definitions Disaster – 1) A sudden unplanned catastrophic event causing unacceptable damage or loss 2) An event that compromises an organization’s ability to provide critical functions, processes or services fro some unacceptable period of time 3) An event where an organization’s management invokes their recovery plans Emergency – An unexpected or impending situation that may cause injury, loss of life, destruction of property or cause the interference, loss or disruption of an organization’s normal business operations to such an extent that it poses a threat Disaster Recovery – The ability of an organization to respond to a disaster or an interruption in services by implementing a disaster recovery plan to stabilize and restore the organization’s critical functions. Emergency Response – The immediate reaction and response to an emergency situation commonly focusing on ensuring life safety and reducing the severity of the incident
  • Definitions (cont’d) Disaster Recovery Plan – A management-approved document that defines resources, actions, tasks and data required to manage the technology recovery effort. Usually refers to the technology recovery effort. This is a component of the Business Continuity Management Program. Business Continuity – The ability of an organization to provide service and support for its customers and to maintain its viability before, during and after a business continuity event Business Continuity Plan – The process of developing and documenting arrangements and procedures that enable an organization lto respond to an event that lasts for an unacceptable period of time and return to performing its critical functions after an interruption
  • Disaster Recovery (DR) Considerations (Business Goals) How long can we be down? How much data loss is acceptable? What parts of the business have to be up and when? What constitutes a disaster? Less downtime vs. greater DR costs
  • What Kind of Disaster are We Planning For Possible Disasters  Fires (loss of access to building)  Power failures (Use of UPS systems)  Flooding (broken pipes)  Hardware failures  Data corruptions (Data backup what type – offsite?)  ISP outages (Multiple ISP use)  AC failure
  • Recovery Time Considerations What is acceptable downtime? What is your goal? How long does it take your systems to go from a completely down state to “ready for use” by staff How long would it take to restore data to servers? How long would it take to “switch back” to your main site after the disaster?
  • Disaster Recovery Communications How will you communicate to staff that there is an emergency? Where will people work from during a disaster? Does everyone know how to access DR systems? Cell phones and backup email addresses
  • Types of DR Sites to Consider Cold Site – Bare metal build – rebuild & restore everything from backups Warm Site – Full duplicates of systems & data maintained, but need work to “go live” Hot Site – Full duplicate of ‘live’ systems and data always ready for use (failover site) With multiple offices, we are between a Cold & Warm site option
  • Hosting center vs. Self-Hosted Hosting Quality: ISP diversity, HVAC, Power? Hosting Costs: Space, Power & Network Equipment costs: Lease? Purchase? Rent? Where is the DR site located? (travel issues) How long can you operate from the DR site? No matter what is chosen, you are maintaining two IT sites
  • Planning DR with Virtual Servers Full virtualization, in computer science, is a virtualization technique used to implement a certain kind of virtual machine environment: one that provides a complete simulation of the underlying hardware. The result is a system in which all software capable of execution on the raw hardware can be run in the virtual machine. In particular, this includes all operating systems. (This is different from other forms of virtualization – which allow only certain or modified software to run within a virtual machine.)
  • Planning DR with Virtual Servers Allows you to virtualize machines and cut down on hardware Replication  Frequency & Process  VM vs. SAN based  Hosted, with agents and 3rd party  Bandwidth restrictions (how much data do you have) Licenses (not trivial)  Windows  Replication software  VMware ESX Server license vs. Windows 2008 Server
  • Issues to Consider How much work is sitting on people’s desks that is NOT digital Exceptions is there software, files, processes not on servers or that are know by only one person Do you have a full inventory of current equipment for the replacement of equipment and for the insurance company? Do you have all of the software ready to restore? Consider software as a service (SaaS) Plan should be WRITTEN and TESTED
  • Fuoco Group’s Plans Tape backup of data (daily) considering offsite online backup as well SAN Snap shots using Acronis software Windows Shadow Copy System Multiple T-1’s ISP’s Considering Virtualization Looking into CCH Global fx and CCH Document ASP
  • Risk Management in Digital World Risk – The possibility of suffering harm or loss Management – The act, manner, or practice of managing, handling, supervision, or control As the American Heritage Dictionary suggests, risk management is the process by which one attempts to manage or control the possibility of suffering loss
  • Overview Enron Arthur Anderson Spoliation (destroying evidence) The way in which information is created, processed , and maintained in the modern, digital world has added a whole new layer of risk to the operation of any business, especially accounting firms Email handling has spawned a whole new industry An “ounce of prevention” will prevent “a pound of cure”
  • Document Management & Retention What should be kept? For how long? Where is it? How do you maintain it? “Paperless” office A rough rule of thumb is that if electronically stored information is accessible (actively used for information retrieval) then it is likely subject to disclosure
  • Huey Long Notorious Louisiana governor Don’t write anything you can phone Don’t phone anything you can talk Don’t talk anything you can whisper Don’t whisper anything you can smile Don’t smile anything you can nod Don’t nod anything you can wink
  • Retention Policy Should you have one? Keep everything (electronic files)  Storage space is cheap  In litigation, discovery could be expensive as you have ALL files and pure volume of information would be overwhelming Keep nothing  Litigation – proving your side  Unlikely and unreasonable
  • Retention Policy Bottom line is there is no right or wrong answer Assess  The nature of your practice  Client base  Claim History  Applicable Law  Best Practices of comparable firms Manage your risk by exercising good business judgment, develop procedures and stick to them
  • Sedona Guidelines www.thesedonaconference.org “Absent a legal requirement to the contrary, organizations may adopt programs that routinely delete certain recorded communications, such as electronic mail, instant messaging, text messaging and voice mail” Legal requirements could be:  Sarbanes Oxley  State law  Federal law  State accountancy regulations  Self-imposed “litigation hold”
  • Retention Policies Whether hard copy or electronic the policies MUST BE  Documented  Communicated  Enforced  Updated Train staff – make them aware
  • Privacy Issues IRS reg. 7216  Mandatory consent form for outsourcing overseas  Effective January 1, 2009 Social security numbers  Redacting on copies of returns  IRS still sending notices with full social security number and address listed  Emailing of tax returns  Encryption of emails with personal information Bank & Brokerage Account numbers/ credit card information Deloitte 2007 Privacy & Data Protection Survey  http://www.deloitte.com/dtt/cda/doc/content/us_risk_s&P_2007%20Priv acy10Dec2007final.pdf
  • IT Security & Fraud Risks External and Internal threats Most threats and breaches are from within Laptops  49% of companies have had laptops stolen in the past 12 months  90% are never recovered  57% of corporate crimes are linked to stolen laptops  73% of companies had no specific security policies for their laptops in 2003  25% of security breaches involving identity theft involved missing laptops Opportunities  CISA certification (Certified Information Systems Auditor)  CFE (Certified Fraud Examiner)
  • Doesn’t apply to you? AICPA’s 2008 Top Technology Initiatives1. Information Security 6. Identity and Access Management Management2. IT Governance 7. Conforming to Assurance3. Business Continuity Management (BCM) and and Compliance Disaster Recovery Standards Planning (DRP) 8. Business Intelligence (BI)4. Privacy Management 9. Mobile & Remote5. Business Process Computing Improvement (BPI) Workflow and Process 10. Document, Forms, exception Alerts Content and Knowledge Management
  • Honorable Mention Technology Initiatives11. Customer Relationship Management (CRM)12. Improved Application and Data Integration13. Training & Competency14. Web-deployed Applications15. Information Portals More detailshttp://infotech.aicpa.org/Resources/Top+Technology+Initiatives/2008+Top+10+Technology+Initiative s/2008+Top+Technologies+and+Honorable+Mentions.htm
  • 345 Seventh Avenue 212-947-20008th FloorNew York, NY 10001200 Parkway Drive South 631-360-1700Suite 302Hauppauge, NY 117881224 US Highway One 561-625-6692Suite HNorth Palm Beach, FL 33402 www.fuoco.com jmanzelli@fuoco.com