Disaster Biz Resumpt
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Disaster Biz Resumpt

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Disaster Biz Resumpt Disaster Biz Resumpt Presentation Transcript

  • Corp. AWS Overview Security & Business Continuity
  • Introduction
    • To preserve of the business in the face of major disruptions to normal business operations.
    • Describe objectives of the domain
      • Theoretical
      • Practical
      • Significance
  • Domain Topics
    • BCP vs. DRP
    • BIAs
    • Contingency Planning
    • End User Environment
    • Backup Alternatives
    • Recovery and Restoration
    • Choosing a Software Backup Facility
    • Testing and Drills
    • Emergency Response
  • Information Security Requirements
    • BCP and DRP are part of the Security Policy and Program.
    • Policy statement set by executive staff.
    • Not optional.
    • Must include the business.
    • This is true at Corp.
  • BCP vs. DRP
    • Business Continuity Planning is addresses the needs to maintain the business until the situation returns to normal (pre-disaster situation).
    • Disaster Recovery Planning is aimed at minimizing the effects of a impact and ensuring that resources, personnel, and business processes are able to resume in a timely manner.
    • BCP’s goal is to keep the business running …
    • DRP’s goal is to resume a lost part of the business.
    • Just because you lose a system, you may not implement BCP.
      • E.g.. Server crash, 4 hour SLA, 2 hour rebuild
      • E.g.. System crash, 3 hour failover & expense, 5 hour recovery
  • Cohesive Response Emergency Management Team Crisis Management Team Business Resumption Business Resumption Resource Support Team Vital Records Facilities Services Information Technology Communications Purchasing Maintenance Space Planning Security
  • Business Impact Analysis
    • A BIA is performed before a plan is written to identify the areas that are at greatest financial or operation loss in the event of a disaster or disruption.
    • How?
        • develop materials
        • gather information (quantitative & qualitative)
        • analyze and interpret
        • prepare and recommend
    Corp. Practice: Corp. completed an initial BIA in December of 2001. It is red cover and was compiled from 200+ key business personnel. Managed at IT Staff and Audit Level.
  • BIA cont.
    • Major deliverable
      • Identify vulnerabilities
  • Establishment of Priorities
    • Organizing when to do what
    • Resource limitations
      • facilities
      • people
      • hardware
      • backup
    Corp. Practice: We have tiered priorities and people response. We are taking that down to a view per site and datacenter.
  • Critical Business Functions
    • What is most important to a company.
    • Identified by senior management.
    • Supports or defines the mission of the company.
    • Almost always the money chain.
    • Measured in cost per hour of downtime.
  • Processes to Plans
    • Identify Business Processes
    • Select Required Functions
    • Identify Macro Processes
    • Develop Plans
    Business Processes ORDER SHIP CLOSE PAY BUILD
  • Emergency Response
    • Save lives, not a recovery exercise
    • Reduce further injuries
    • Secure the facilities
    • Contain the situation
    Corp. Practice:
  • Crisis Management
    • Coordinated disaster response.
    • To mitigate further disruptions, containment, secure facilities, coordinate and control external communications and activities.
    Corp. Practice: CEOC - super event. EOC- Life and Limb IT-ERP is the team for IT.
  • Emergency Assessment
    • Understand the impact
    • Determine the correct response
    Corp. Practice: Done at the site level..
  • External Communications
    • Media Training
    • Impact Perception vs. Reality
    Corp. Practice: No one should talk to the press unless you have been approved and trained to do so.
  • Containment Priorities
    • Life and Limb
    • Assets
    • Records
  • Training/Testing/Drilling
    • Checklist Test (Contact and part of SWT)
    • Structured Walkthrough (Structured Walkthrough)
    • Simulation (Functional)
    • Parallel (Functional)
    • Full-Interruption (Integrated)
    • Prepare people to react, respond, and resume operations under stressful and time critical situations. Mature our skill levels.
    Corp. Practice: Contact done Quarterly, Structured Walkthroughs at least twice a year, Functional Test at least yearly, Integrated test performed once every two years.
  • Test Types – Contact Verification
    • Validate Information for:
      • Employees
      • Team members
      • Emergency Authorities
      • Vendor representatives
      • Customer representatives
      • Business partners
      • Media outlets / silos
      • Other stakeholders
    Verify available contact elements Street Address Cellular Pager Work Home
  • Recovery Plan Development
    • BIA, SPOF's, Mitigation, Strategy, Priority, Scope, Approvals
    • Written for the recovery team.
    • More generic.
    Corp. Practice: BIA, SPOF Analysis, Strategy, Priority, Approval, Scope, Plan Creation (Process, Team, Positions, Tasks, Resources), Peer Review (SWC), Contact Test
  • Documentation
    • How to recover
    • Essential steps
    • Written for a specific audience
    • Aims to document critical decisions before the crisis
    Corp. Practice: The system of record for IT is XXXXX The business uses MS-word. When they automate further, it will be in XXXx system.
  • Logistics and Supplies
    • Coordinated response for people to get the needed resources delivered to meet the recovery priorities and recovery objectives.
    • Why-
      • predefined streamlined processes provide real time response instead of normal approval cycles which may have broken down when the disaster occurred
    Corp. Practice: Driven by Priorities. Simplified to remove processes like procurement and approvals.
  • Data Recovery
    • RPO- Recovery Point Objective
    • Recovery Priorities
    Corp. Practice: IT staff has stated that we want no data loss. Hasn’t funded. Recovery Priorities are being set per data center.
  • Backups and Offsite Storage
    • Types
      • Full –everything
      • Incremental –modified files since last any backup
      • Differential –everything since last full
      • Methods
    • Backup Facility –
      • accessible in your timeframes to recover
      • available on demand
      • fire “proof”
    Corp. Practice: Strategy is undergoing major revisions. IT is your best source for program information.
  • Recovery Time Objective (RTO) No Longer Have to Wait For a Catastrophe minutes and hours are dollars in revenue Resume Business Lost Time Crisis Time Zero Emergency Response Relocate Backups Mobilize Resources Restore Operating System Reload Data Base Roll Forward & ReSync
  • Cold, Warm, Hot, Mobile Sites
    • Subscription Services – for a fee.
    • Cold Site – basic environment, electrical wiring, air conditioning, plumbing, and flooring. (may take weeks to activate)
    • Warm Site – cold site basics plus some services (servers, backups, network)
    • Hot Site – everything for a quick failover. Usually less than 4 hours. Costly
    • Mobile Sites – e.g.. PBx in a flatbed, crash kits
    Corp. Practice: We have a mixture. Moving away from subscriptions and toward company owned internal hot sites.
  • A Successful Business Continuity Program Trained Personnel Testing Up-to-Date Plan Strategy Business Continuity!!!
  • BCP/DRP Events
    • Links
      • DRJ (Disaster Recovery Journal)
      • DRI (Disaster Recovery Institute)
      • BCI (Business Continuity International)
      • Contingency Planning
  • Program Interdependency Biz Apps/Infrastructure SAP WOM Biz Functions Order Build Ship Close IT Core BCP Focus Business BCP Focus App/Service BCP Focus External Requirements Basic Infrastructure Facilities Power Enabling Apps/Services Messaging Voicemail Conferencing Security Basic Services Network Internet Intranet Telephony
  • Summary
    • Key Topics
        • BCP vs. DRP
        • BIAs
        • Contingency Planning
        • End User Environment
        • Backup Alternatives
        • Recovery and Restoration
        • Choosing a Software Backup Facility
        • Testing and Drills
        • Emergency Response
  • Questions
    • Why perform a risk analysis:
      • inventory assets
      • identify single points of failure
      • identify all data in all systems
      • review all procedures in all places
  • Questions
    • Primary function of the DR committee:
      • identify strategies
      • recover
      • identify weaknesses in systems
      • prepare for a disaster
  • Questions
    • Major purpose of a written plan:
      • satisfy auditors
      • satisfy regulatory authorities
      • minimize the pressure to make decisions
      • coordinate all parties
  • Questions
    • The ultimate goal of a disaster recovery plan is:
      • get operations up and running quickly
      • restore at least partial operations
      • get operations up and running efficiently
      • restore operations to a pre-disaster state
  • Questions
    • During a disaster, which procedures require coordinated efforts of a disaster recovery specialist and IS security specialists?
      • notifying employees
      • retrieving supplies
      • returning to the original site
      • recovering lost data
  • Questions
    • A proactive disaster recovery plan includes all but
      • UPS
      • emergency procedures
      • a provision for recovery after the disaster
      • a fire extinguisher
  • Questions
    • DRP and Security policies are:
      • separate but complementary
      • separate without substitution
      • can be one document
      • separate and diverse
  • Questions
    • Major purpose of a written plan:
      • minimize the pressure to make decisions
    • The ultimate goal of a disaster recovery plan is:
      • restore operations to a pre-disaster state
  • Questions
    • During a disaster, which procedures require coordinated efforts of a disaster recovery specialist and IS security specialists?
      • recovering lost data
    • Primary function of the DR committee:
      • recover
    • Why perform a risk analysis:
      • identify single points of failure
  • Questions
    • A proactive disaster recovery plan includes all but
      • a provision for recovery after the disaster
    • DRP and Security policies are:
      • separate but complementary