MN Connect 4-7-09 - Kelly Duerr Presentation - HP SIM, RDP, Driver Updates

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MN Connect 4-7-09 - Kelly Duerr Presentation - HP SIM, RDP, Driver Updates

  1. 1. Connect User Group Lunch and Learn Kelly Duerr – Account Support Consultant April 7, 2009 © 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
  2. 2. Agenda • Quick HP SIM refresher HP SIM event handler and reporting • HP Insight Remote Support and HP Remote Support Pack (RSP) Key Features of HP RSP • HP drivers/agents, firmware maintenance, and updates 2
  3. 3. HP Insight software portfolio Integrated suites Targeted functionality HP Insight Dynamics – HP Operating VSE suite Environments with orchestration & recovery options … including HP Virtual Server HP Insight Environment suite software HP Insight Control products suite HP Systems Insight Manager Systems Insight Manager with remote support HP Insight Dynamics - VSE Integrated capabilities & unified console 3
  4. 4. HP Systems Insight Manager with remote support Onramp to infrastructure management Monitor devices Manage inventory continuously effortlessly Track and update Maximize availability system software with remote support Ensure infrastructure stability 4
  5. 5. HP Insight Control suite (ICE) Essential infrastructure management Deploy servers Manage health quickly proactively Control from Optimize power anywhere confidently Maximize infrastructure ROI 5
  6. 6. HP Insight Dynamics – VSE suite for ProLiant Advanced infrastructure management Plan capacity and power Provision infrastructure continuously consistently Balance physical Ensure cost-effective and virtual resources availability Continuously analyze and optimize your Adaptive Infrastructure 6
  7. 7. HP Insight software portfolio Integrated suites Targeted functionality HP Insight Dynamics – HP Operating VSE suite Environments with orchestration & recovery options … including HP Virtual Server HP Insight Environment suite software HP Insight Control products suite HP Systems Insight Manager Systems Insight Manager with remote support HP Insight Dynamics - VSE Integrated capabilities & unified console 7
  8. 8. HP Systems Insight Manager (HP SIM) Comprehensive management through core services • Installs on HP-UX, Windows, and Linux • Manages all HP server and storage platforms • Delivers fault, configuration, asset management • Tool definitions enable remote execution of scripts, batch files, and applications • Role-based security; OS security integration; SSL, SSH support • Plug-in Extensibility – add additional tools & applications 8
  9. 9. Functionality Overview User Interface - GUI and CLI CLI – Command Line Alternate command line interface Customizable status banner Basic and advanced search Tool bar shows all capability tools authorized for user in pull down menus System and event lists allow Systems lists navigation show systems through all user is authorized information in to see which HP SIM includes status database and selection for use by tools. GUI – Graphical User Interface 9
  10. 10. Functionality Overview Faults – Monitoring ProLiant Server Monitoring • Polling • HW (Hardware): • Health using Insight agent • Connection test via ping or TCP/IP • SW (Software): • System software status using Insight Version Control agents • Incoming events (SNMP traps) HP-UX Server Monitoring • Polling • HW (Hardware): • Connection test via ping or TCP/IP • Incoming events • EMS HA Monitors (SNMP traps) • EMS Hardware Monitors (SNMP traps) • SysFaultMgmt (WBEM indications for 11i) Storage Monitoring: • Polling • Connection test via ping or TCP/IP • Incoming events • SMI-S (WBEM) 10
  11. 11. Functionality Overview Fault – Automatic Event Handling Send Page (Windows CMS) Send E-mail Launch Script Forward Alert as an SNMP Database trap Send important event information 11 to the right place at the right time
  12. 12. Automatic Event Handling key strength of HP SIM – best practice consideration • Create a “custom collection” of critical • Create an “Automated Event systems/devices Handler” for the matching collection 12
  13. 13. HP SIM Reporting key strength of HP SIM – best practice consideration • Experiment with “General” Reports 13
  14. 14. HP Insight Remote Support − HP Remote Support Standard − HP Remote Support Advanced (integrated with HP SIM) 14
  15. 15. HP Systems Insight Manager–Roadmap 1Q08 2Q08 3Q08 1Q09 HP SIM HP SIM 5.2 HP SIM 5.2 HP SIM V5.2 Update 1 Update 2 V5.3 High level Features • New license manager model support High level Features High level Features High level Features • Usability enhancements • Support for VMware ESXi • Support for VC virtual ID Support for display of IPv6 addresses • Support Proliant WBEM providers hypervisors via WBEM Improved Linux identification • MS Windows 2008 Server CMS support • Enhanced contact handling for • Support for Citrix Xen Server via warranty and reporting Improved discovery and identification of • REHEL5 CMS Support SNMP ESX hosts • Traditional & Simplified Chinese & Release Mechanism Credentials management improvement Korean translation Additional hypervisor support Xen host and • Web Release guest identification and association. Release Mechanisms • HP-UX OE/AR 0809 Media DTF enhancements • IC DVD v2.20 Release (Sept 2008) Manual discovery enhancements. • Mgmt CD/SmartStart v8.0 License usability enhancements • Web Release • Integrity Essentials Foundation Pack for Linux HP Insight Remote • Integrity Essentials Foundation Pack for Windows Support Pack A.05.20 • HP-UX OE/AR 0803 Media Release HP Remote (March 2008) Support Pack HP Remote Support Pack HP Remote Support Pack
  16. 16. The solution – HP Insight Remote Support HP Insight Remote Support delivers secure remote support for your HP servers and storage, 24x7… so you can spend less time solving problems and more time focused on your business.: • Remote monitoring all the time... so you gain better control • Automated notification every time...so you can do more with less • Accurate resolution in less time…so your business stays up and running* 16
  17. 17. HP Insight Remote Support solutions (2X) • HP Insight Remote Support Standard (Insight RSS) for small to midsize environments • HP Insight Remote Support Advanced (Insight RSA) for midsize to large environments. This solution was formerly named HP Service Essentials Remote Support Pack (RSP) More info at FAQ - http://www.docs.hp.com/en/5900-0002/5900-0002.pdf 17
  18. 18. HP SIM and HP Insight Remote Support • Key Features • Benefits − Single Management Console to include • Improves efficiency of IT staff serviceability attributes − 24x7 remote monitoring of systems • Accelerated time-to-resolution - regardless of IT staff coverage hours1 improving system availability and business productivity (Average − Events are detected and reported to HP without any manual intervention resolution time reduced by 20%2) − Configuration collections for proactive services contracts integrated • Increased accuracy of diagnosis − Detailed problem resolution information – over 99%2 including part location in device • Proactive services to address − Contract and Warranty details problems before they turn into automatically retrieved reactive service requests or − Leverages standard Internet security system outages for the IT protocols and principles. environment 1 Where the contract has an associated 'coverage window' events raised outside of that window will be responded to as if they had been logged at the commencement of the next period of coverage. 2 Based on an HP-internal data analysis from EMEA in August 2006 on equipment monitored by Remote Support compared to equipment without Remote Support monitoring. 18
  19. 19. HP Insight Remote Support Advanced How it works Deployment Software • Co-installation of HP SIM and RSP on a Windows Central Management Server Management Server Automated and customer controlled software package updates Contract & Warranty Database External Contract & Warranty Reporting HP Insight Remote Support Pack Internet • View Warranty& Contract status • View Contract Status • Receive expiration alerts HP SIM HP Support Internal Secure Center Internet Remote Monitoring Connection Streaming • Transmit and view Remote Data Collection Media Server serviceable events Problem Analysis • Detailed Availability, • View case ID and Configuration and Performance case status • View service actions with replacement parts collections • Extensive device Service Portals • View self repair info • Used to generate assessments coverage for review and videos Customer side • SAN/Storage support HP 19
  20. 20. Single integrated Remote Support View • Remote Support Pack Services collections based on device type − Performance, Availability and Configuration Collection • Remote Support Configuration and Services Options menu bar item has several tabs to allow − One-click to turn on monitoring and entitlement checks − Adding contact details and notification preferences − Configure proactive collections • Updated All HP Service Events view with new service attributes Benefit: Remote Support capabilities smoothly integrates into HP SIM by enhancing it with serviceability attributes 20
  21. 21. Configuration of the Central Management Server (CMS) for Remote Support • Provide the location information and contact details for your CMS • Ability to add HP  Support account team contacts if applicable • Ability to specify who installed the Remote Support Pack • Ability to configure email notification of event status • Remote Support Services auto add-on option Benefit: Easily configure the Central Management Server and notification alerts across all devices you want remotely monitored. 21
  22. 22. Configuring Device Contact Information By individual device or group if required • New with HP SIM 5.2.2, you have the availability to define multiple sites and contacts to help HP understand where the equipment is located and who to contact to deliver support.   • Alternatively, the default option is for OSEM to act as the source of contact information instead of HP SIM. Allowing bulk upload of contact details. • Devices analyzed by WEBES uses HP SIM as the default source. Benefit: Allows you to control exactly who gets contacted by HP down to the granularity that you decide. 22
  23. 23. Warranty and Contracts Reporting Populated after Remote Support Pack configured • Automatically retrieve Warranty and Support Contracts details • Notifies you 90, 60 and 30 days before service agreement expiration • Provides single system view and multiple system custom reports • System ID Information • Service Entitlement Information Benefit: No need to hunt for warranty and contract information – it is completely automated and available at your fingertips for all HP SIM discovered devices. 23
  24. 24. Contract and Warranty alerts Never be without coverage Reactive expiration alert Proactive expiration alert Expiration alert status 24
  25. 25. Remote Support Entitlement Including turning on remote monitoring Transport Enabled (TE) indicates if transport to HP has been enabled for entitlement checks and support event submission for each listed device Remote Support Ready (RS) shows if the device has all of the necessary location and contact details configured Entitlement (ENT) displays the eligibility for remote support based on the entitlement status returned from HP Contract Package (CP) returns the contract status for the device via hover text You have the ability to select one or more devices to • Check the contract and warranty entitlement with Drop-down menu allows you to run the HP action for selected or all devices with • Enable/Disable the transport of incidents and one click. The indicator bar shows configuration collections to HP progress of action. 25
  26. 26. 'Single Pane of glass' Adding event attributes to HP SIM 5.2+ Service Event listings are now showing: • HP Workflow Case ID if event is actionable • Case Status indicating the event lifecycle state •Delivered to HP •Assigned at HP •Closed at HP (non actionable or is resolved) • Warranty and Contract expiration warning Benefit: Automated submission and event status alerting, no manual IT intervention needed. 26
  27. 27. HP drivers/agents, firmware maintenance, and updates 27
  28. 28. ProLiant maintenance • Firmware Updates Firmware for your servers and server options are now available through the ProLiant Firmware Maintenance CD. Also access the latest and a more complete set of firmware from the Software and Drivers download pages. • Software and PSP Updates ProLiant Support Packs (PSPs) help you maintain the software versions on your ProLiant servers. ProLiant Support Packs are operating system (OS) specific bundles of ProLiant optimized drivers, utilities, and management agents. These bundles of software are tested and released concurrently with HP's SmartStart CD to insure proper installation and functionality. PSPs come with their own deployment utilities that help you get the software deployed onto your individual ProLiant systems. Obtain the PSP through The SmartStart CD Autorun Access the latest PSPs and other software from the Software and Drivers download pages. • Software Version Control Use HP Systems Insight Manager Software Version Control to automatically download ProLiant system software and firmware updates from HP's web site, allowing the customer to evaluate the updates, create system software and firmware baselines, and schedule necessary deployments. Install HP Systems Insight Manager using the Management CD or download from www.hp.com/go/hpsim. • Get Proactive Notifications of Software Updates Subscribe to communications regarding product changes through Subscriber's Choice. Subscriber's Choice uses a secure website to proactively communicate product changes and Customer Advisories through e-mail to registered customers based on a customer-provided profile. To sign up for this free service, go to www.hp.com/go/subscriberschoice. 28
  29. 29. Firmware Maintenance CD • Firmware Maintenance CD is a collection of firmware for ProLiant servers and options. It contains firmware updates for the following ProLiant servers and options: − System ROMs for ProLiant BL/DL/ML servers − Storage Array Controllers − Storage Disks (hard drives) − Lights Out Management (iLO 2 firmware) − Network (NIC Firmware) − HP BladeSystem c-Class Onboard Administrator • The Firmware Maintenance CD updates ProLiant firmware by using one of the following methods: − HP Smart Update Manager − ROMPaqs − Online ROM Flash Components 29
  30. 30. Firmware Maintenance CD Example - version 8.30 Contents • ftp://ftp.compaq.com/pub/products/servers/management/smartstart/FWCDContent830.pdf 30
  31. 31. Firmware Maintenance CD Where to locate and download Goto: http://www.hp.com/go/foundation -> click on the “DownLoads” tab Manual: ftp://ftp.compaq.com/pub/products/servers/management/smartstart/FWCDUsersGuide.pdf 31
  32. 32. ProLiant Support Pack (PSP) • ProLiant Support Packs (PSP) represent operating system (OS) specific bundles of ProLiant optimized drivers, utilities, and management agents. These bundles of software are tested together to ensure proper installation and functionality. PSPs are released concurrently with HP's SmartStart CD, and can also be released outside of the SmartStart cycle and available to customers from the HP Software & Driver Downloads pages or at HP ProLiant Essentials Foundation (www.hp.com/go/foundation) web site.. • Each PSP consists of a deployment utility, setup and software maintenance tools designed to provide an efficient way to manage routine software maintenance tasks. IT administrators can select PSP updates from a central software repository for deployment on local or remote server systems Windows or Linux. These deployment utilities remotely deploy driver and management agent updates to network attached servers and can be operated from an IT administrator's workstation, where remote servers are selected for software updates. • PSPs provide customers with a ProLiant system software baseline that has already been tested and verified by HP. In addition to the baseline capabilities, HP provides tools that make deploying the software updates to ProLiant servers throughout the environment easy. 32
  33. 33. ProLiant Support Pack Revision History • Version: 8.20 (A) (30 Mar 2009) • Version: 8.15 (B) (27 Jan 2009) • Version: 8.11 (A) (13 Aug 2008) • Version: 8.10 (A) (9 Jul 2008) • Version: 8.00 (A) (25 Feb 2008) • Version: 7.91 (A) (28 Sep 2007) • Version: 7.90 (A) (25 Jul 2007) HP SUM • Version: 7.80 (A) (27 Apr 2007) • Version: 7.70 (A) (16 Jan 2007) • Version: 7.60 (A) (25 Sep 2006) * Win2000 • Version: 7.51 (A) (22 May 2006) • Version: 7.50 (A) (13 Apr 2006) • Version: 7.40 (B) (4 Jan 2006) • Version: 7.20 (A) (14 Feb 2005) • Version: 7.10 (A) (18 Jun 2004) • Version: 7.00 (A) (17 Dec 2003) • Version: 6.40 (A) (1 Jul 2003) 33
  34. 34. ProLiant Support Pack content example Win2003 Example: (53 items) linux – RHEL Example: (28 items) • cp008601.exe HP System Management Homepage • hp_qla2x00src-8.02.11-6.noarch.rpm.tar.gz • cp009326.exe HP ProLiant iLO Advanced and Enhanced System Management Controller Driver • cp009213.exe HP ProLiant iLO 2 Management Controller Driver • hp_qla2x00src-mezz-8.01.07.25-4.noarch.rpm.tar.gz • cp009322.exe AMD Chipset Identifier • hp-lpfc-8.2.0.22-7.noarch.rpm.tar.gz • cp009260.exe Intel Chipset Identifier • cpq_cciss-3.6.20-18.rhel5.i686.rpm.tar.gz • cp009317.exe High Precision Event Timer Identifier • cp009489.exe Headless Server Registry Update • mptlinux-4.00.13.04-6.rhel5.i686.rpm.tar.gz • cp009494.exe PCI-express Power Management Update • hpahcisr-1.2.0-14.rhel5.i686.rpm.tar.gz • cp009324.exe Trusted Platform Module Identifier • cp009778.exe HP ProLiant 64-Bit/66-Mhz Dual Channel Wide Ultra3 SCSI Controller Driver for Windows Server 2003 • e1000-8.0.6-1.src.rpm.tar.gz • cp009820.exe HP ProLiant 64-Bit/133-MHz Single/Dual Channel Ultra320 SCSI HBA and SCxxXe series SCSI HBA Driver for … • tg3-3.92n-2.src.rpm.tar.gz • cp009821.exe HP 4/8 Internal Port SAS HBA with RAID and SCxxGe series HBA Driver for Windows Server 2003 • e1000e-0.4.1.12-1.src.rpm.tar.gz • cp008740.exe HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server 2003 • cp009777.exe HP 6-Port SATA RAID Controller Driver for Windows 2000/Windows Server 2003 • netxtreme2-4.8.2-2.src.rpm.tar.gz • cp009556.exe Storport miniport driver for the HP ProLiant Integrated SATA Controller • nx_nic-4.0.230-1.src.rpm.tar.gz • cp009672.exe HP ProLiant Smart Array 5x and 6x Controller Driver for Windows Server 2003 • cp009674.exe HP ProLiant Smart Array Device Manager Extension for Windows Server 2003/2008 • nx_lsa-4.0.225-1.src.rpm.tar.gz • cp009251.exe HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows Server 2003 and Windows Server 2008 • qla4xxx-5.01.01.04-1.src.rpm.tar.gz • cp009693.exe HP ProLiant Storage System Driver for Windows Server 2003 • igb-1.3.8.6-1.src.rpm.tar.gz • cp009267.exe HP ProLiant Smart Array Embedded SATA RAID Controller Driver for Windows Server 2003/2008 • cp009696.exe HP StorageWorks Fibre Channel Adapter Kit for the x86 Emulex Storport Driver • hp-OpenIPMI-8.2.0-285.rhel5.i386.rpm.tar.gz • cp009698.exe HP StorageWorks Fibre Channel Adapter Kit for the x86 QLogic Storport Driver • hp-ilo-8.2.0-236.rhel5.i386.rpm.tar.gz • cp009667.exe HP StorageWorks Fibre Channel Array Notification Driver for Windows Server 2003/2008 • cp009319.exe HP ProLiant Remote Monitor Service • hp-health-8.2.0-283.rhel5.i386.rpm.tar.gz • cp009760.exe HP ProLiant PCI Hot Plug Controller Driver for Windows Server 2003 • hp-snmp-agents-8.2.0-284.rhel5.i386.rpm.tar.gz • cp009468.exe HP ProLiant Integrated Lights-Out Management Interface Driver • hpmouse-1.1.1-41.noarch.rpm.tar.gz • cp009491.exe HP ProLiant Remote Insight Lights-Out II Board Driver • cp009112.exe HP ProLiant ATI RAGE XL Video Controller Driver for Windows Server 2003 • hpsmh-3.0.0-68.i386.rpm.tar.gz • cp009471.exe ATI ES1000 Video Controller Driver • hp-smh-templates-8.2.0-282.noarch.rpm.tar.gz • cp010361.exe HP StorageWorks Tape Drivers for Windows • cp009493.exe HP ProLiant Rack Infrastructure Interface Service • hpvca-2.2.0-9.linux.rpm.tar.gz • cp009186.exe HP ProLiant Integrated Management Log Viewer • cpqacuxe-8.25-5.noarch.rpm.tar.gz • cp010122.exe HP ProLiant Array Configuration Utility for Windows • hpacucli-8.25-5.noarch.rpm.tar.gz • cp010125.exe HP ProLiant Array Diagnostics Utility for Windows • cp010123.exe HP ProLiant Array Configuration Utility (CLI) for Windows • hpadu-8.25-5.noarch.rpm.tar.gz • cp009602.exe HP NC31xx Fast Ethernet NIC Driver for Windows Server 2003 • hpdiags-8.2.0-479.linux.i586.rpm.tar.gz • cp009603.exe HP NC-Series Intel Driver for Windows Server 2003 • cp009677.exe HP NC-Series Intel N1E Driver for Windows Server 2003 • fibreutils-2.5-4.i386.rpm.tar.gz • cp010228.exe HP NC-Series Intel N1Q Driver for Windows Server 2003 • hponcfg-1.9.0-3.noarch.rpm.tar.gz • cp009756.exe HP NC-Series Broadcom 1Gb Driver for Windows Server 2003 • cp009802.exe HP NC-Series Broadcom 1Gb Multifunction Driver for Windows Server 2003 • cp009685.exe HP NC-Series Broadcom 10GbE Multifunction Driver for Windows Server 2003 • cp009689.exe HP NC-Series NetXen nx2 Multifunction Driver for Windows Server 2003 • cp009096.exe HP NC-Series NetXen nx3 Multifunction Driver for Windows Server 2003 • cp009611.exe QLogic iSCSI HBA STOR Miniport Driver for Windows Server 2003 • cp009980.exe HP Network Configuration Utility for Windows Server 2003 • cp009114.exe HP Version Control Agent for Windows • cp009245.exe HP Insight Management Agents for Windows Server 2003/2008 • cp009269.exe HP Insight Management WBEM Providers for Windows Server 2003/2008 • cp009762.exe HP NULL IPMI Controller Driver • cp009548.exe HP ProLiant IPMI Provider • cp009700.exe HP Lights-Out Online Configuration Utility for Windows Server 2003/2008 • cp009400.exe HP Insight Diagnostics Online Edition for Windows Server 2003/2008
  35. 35. ProLiant Support Pack Where to locate and download PSP Goto: www.hp.com -> Support & Drivers -> your model (DL380 G5) -> your OS -> Software - Support Pack 35
  36. 36. HP Smart Update Manager (SUM) Deployment utility for firmware and PSPs Run “HPSUM.EXE” in directory of “updates” Configure hosts to be updated Provide credentials CLI option also: This command line input deploys the latest PSP and firmware components: hpsum /use_latest /allow_non_bundle_components /silent 36
  37. 37. HP Smart Update Manager (SUM) Located on Firmware CD, SmartStart CD, and within the PSP Continued…. Select/confirm items Watch progress Review results 37
  38. 38. Version Control Agent/Repository Access the servers System Management Homepage (SMH) 38
  39. 39. Version Control Agent Via the System Management Homepage (SMH) – click on the Version Control Agent 39
  40. 40. VCA with Repository Via the HP SIM – “All Servers” listing – click on the “SW” icon 40
  41. 41. What to use, when, & where? 41
  42. 42. Best Practices to consider • Determine a PSP/Firmware strategy – frequency and approach - within the support window of current and two releases back • Take note of some items – still may need manual process (certain HBA and disc) • Use ITSM structure – formal change, review, and etc • Establish method to track/measure environment (SIM, VCA, or others) • Always check compatibility and release notes • Perform a clean reboot PRIOR to any firmware or PSP updates • Update drivers FIRST, firmware LAST • For HP Blades and Enclosures – take special note to sequence of updates • Test updates and methodology in non-production environment • Test single system, small group, then expand to large groups • Always allow reboots • Stay away from downgrades if at all possible • If using a tool – consider HP’s SUM for PSP and firmware (part of SIM) 42
  43. 43. Questions? 43
  44. 44. HP logo blue on white Technology for better business outcomes

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