British Airways - Social Media [Steve Clark] FOJNP NY 2010
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Steve Clark, Senior Vice President, Customer Service Americas, British Airways. ...
Steve Clark, Senior Vice President, Customer Service Americas, British Airways.
Presented at the Future of Jewish Nonprofit Summit, July 27, 2010 in New York, NY. http://fojnp.com
Part of panel: "Crisis Management: Lessons Learned from the Airline Industry."
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