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Inmotion hosting review
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Last updated by Ian Mason on December 5, 2012.
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InMotion Hosting was founded in 2001, giving them over a decade of experience in Online Marketing
providing affordable quality web hosting.
SEO
This company is well known for their affordable personal hosting plans, as well as for the cost effective,
high-performance business hosting solutions. As a top provider of hosting services, InMotion has received
Social Media
certifications from prestigious organizations, such as the Better Business Bureau (BBB) and CNET.
Wordpress Plugins
In this Inmotion Review, you’ll discover my experience researching and testing their hosting.
Wordpress Speed
Is InMotion Hosting Reliable?
Wordpress Themes
In our InMotion research, we found they use fast Linux and Unix technology to run
their servers, which are monitored 24/7 for reliability.
They employ staff to watch for signs of problems and are often able to solve them
even before they affect the customers. InMotion guarantees a 99.9% uptime for
all their plans, from the cheapest personal solutions to the high-end business
plans.
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2. UNIQUE: InMotion Hosting is one of the few providers that has more than one data center, which ensures
better speeds and higher service availability. Even better, the VPS and Business Class plans benefit from
an unique feature called Max Speed Zones. This feature lets the users placed in the proximity of InMotion’s
two data centers to browse the hosted websites 6 times faster than the users from the rest of the world.
InMotion’s efforts to ensure uninterrupted availability and excellent service have attracted the praise of
thousands of customers, which is visible from the positive reviews and the CNET and BBB certifications
received by the provider.
Uptime Data: 99.72% Uptime Based on 201,891 checks since Tuesday, April 22nd, 2008
Performance Hosting at an Affordable Price
InMotion has hosting solutions addressed to most segments of the market
from individuals to small and mid-sized business. For personal use, InMotion
provides three types of plans from as little as $3 per month – the Value
Class Starter, Basic and Max. The differences between the three plans are
given by the resources allocated to the account, including disk space and
bandwidth.
The Max plan (the top choice according to InMotion) includes more
resources, but also supports more parked domains, up to five FTP
accounts, and two MySQL databases.
Value Class plans offer the following features:
2 STAGE SPAM PROTECTION 2 BANDWIDTH PROVIDERS
(BETTER PERFORMANCE)
AUTMATED WEEKLY BACKUPS 30 DAYS MONEY BACK
(OUR FAVORITE) GUARANTEE
Its bestsellers are the Business Class hosting plans, including the Launch plan at $5.95/month, the
Power plan at $7.95/month and the powerful Pro plan, which costs $13.95/month, but allows you to host up
to 25 websites on a single account. All three Business Class solutions offer unlimited disk space and
bandwidth; the difference between the plans is made by the number of domains supported, including addon
domains, parked domains, and subdomains.
Business Class plans include the Max Speed Zones technology, InMotion’s exclusive technology that
redirects traffic according to the geographical position of the visitors.
All Business Class clients can benefit from the following:
4 STAGE SPAM PROTECTION 5 BANDWIDTH PROVIDERS
DAILY BACKUPS 90 DAYS MONEY BACK
GUARANTEE
MAX SPEED ZONES ECOMMERCE READY
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3. ONE MONTH
MINIMUM CONTRACT
Easy-to-use Control Panel
InMotion offers the industry-leading cPanel
administration tool for all types of plans, both
personal and business. cPanel is recognized as an
excellent tool that simplifies web host administration
and allows even non-professionals to easily and
efficiently run web hosting accounts.
Their cPanel control panel includes powerful
functions that enable users to run and configure all
aspects of their account: mail functions, domain
administration, database administration, script
installation, and much more. One of the greatest
benefits of cPanel is the fact that includes the
Fantastico script library, which lets you install web
applications such as WordPress or Joomla, with just
a few clicks.
Build Your Website Quickly And Easily
InMotion offers the Site Builder application for most of its web hosting plans,
excluding the cheapest personal plan, the Starter. All other personal plans
include the Site Builder Standard version, while the Business Class
solutions include the Site Builder Premium version.
Site Builder is a next generation website builder that enables InMotion’s
customers to design, create, and deploy attractive, modern-looking websites
that impress visitors. Site Builder Premium offers support for more than
500 website themes, meaning that is easy to create a unique and original
online presence, without spending a fortune on the services of a web designer or developer.
After working with InMotion’s Premium Site Builder, we can say that the application is powerful yet accessible
to most users. In fact, the tool is so simple, that it allows website publishing in only two steps: first, choose a
theme according to your tastes, and second, create your content.
Note that each account includes one Site Builder license (for one website). If you need to use it for more
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4. websites, you will need to purchase a separate option for a monthly fee.
Start Selling Your Products Online
If you’re looking for an affordable and easy to use eCommerce
platform, InMotion Hosting may be the right answer for you. First of all,
the Pro and Power Business Class plans come with Premium Site
Builder including the EZ Commerce module. EZ Commerce makes it
easy to create and run an online store, without being necessary to
manually create additional databases or to install third-party scripts.
The EZ Commerce module supports all essential functions of a quality
eCommerce platform, such as support for multiple shipping methods,
payment gateways, invoicing, and product management. We highly
recommend using EZ Commerce, because it takes the guesswork out of online store installation and
management.
For personal plans and the Launch business plan, you still have the option to install an eCommerce
platform, such as Zen Desk, by using the Fantastico script library.
Excellent Customer Support
InMotion offers friendly and responsive customer service, 24 hours a
day, 365 days a week. From our experience, the staff is professional
and eager to help, so you’ll be able to solve your hosting problems
quickly and without headaches.
Before submitting a support ticket, we recommend checking out the
comprehensive knowledge base, the online tutorial section, as well as
the active community forums. Chances are that you will find the answer
to your query there, without wasting any more time.
If I Don’t Like InMotion, Can I Get A Refund?
InMotion is confident that its hosting services will meet your
requirements and satisfy all your hosting needs. To back their claims,
they offer two types of guarantees. Cheap and Personal hosting plans
benefit from an unconditioned 30-days money back guarantee.
If you buy one of their Business Class plans, you benefit from an
extended 60 days unconditional guarantee, for a complete peace
of mind.
InMotion™ Review Conclusion:
With excellent customer service and superior hosting services,
InMotion is a great choice, no matter if you’re looking for an affordable
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5. plan with modest performance requirements, or for a high-performance
and high-availability Business class solution.
If you’re planning to run a local website, with most of your visitors
coming from a specific area, we recommend checking out InMotion
Hosting.
You can benefit from the unique Max Speed Zones technology, which will boost speeds for your visitors
and improve the image of your website.
InMotion is our favorite host for small businesses.
See Plans And Pricing
No experience required. Free Setup.
26 reviews for InMotion Hosting
Performance: too sexy for my site.…
Reliability: too sexy for my site. But seriously, their servers load fast and i couldn’t be
Support: happier. smooth dealing with them
Was this review... Helpful ? 0 people found this review helpful.
Overall Rating: 4.7/5
By: Mark
Date: March 8, 2008
Features: I’ve hosted my wordpress sites…
Love Factor: I’ve hosted my wordpress sites with InMotion for 3 months now. There was
Value: one night where it got slow but it only lasted about 15 minutes. Overall good
host.
Performance:
Was this review... Helpful ? 2 people found this review helpful.
Reliability:
Support:
Overall Rating: 3.8/5
By: HUONG
Date: March 29, 2008
Features: If you compare the load…
Value: If you compare the load time of inmotion’s site with other hosts you’ll see
Performance: inmotion’s usually a bit faster. After hosting with hostican before I am much
happier in the 4 months I’ve been with inmotion. It’s about as good as
Reliability:
shared hosting gets. Want faster? Be prepared to spend the big bucks on a
Support:
dedicated server.
Overall Rating: 4.2/5 Was this review... Helpful ? 3 people found this review helpful.
By: Dmitry
Date: April 9, 2008
Features: smooth dealing with them, my…
Value: smooth dealing with them, my sites are fast and always up. straight up
Performance: people.
Was this review... Helpful ? 0 people found this review helpful.
Reliability:
Support:
Overall Rating: 4.4/5
By: CloudTgr
Date: June 16, 2009
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6. Performance: Not sure about how inmotion…
Not sure about how inmotion is over the long haul, but their TTL dns is quite
Overall Rating: 3/5
By: Steven J possibly the worst I’ve ever encountered. Having to deal with a 48 hour delay
Date: January 7, 2010 for your domain to start resolving these days, is completely inexcusable. Will
be keeping a close eye on inmotionhosting things over the next 88 days.
Was this review... Helpful ? 2 people found this review helpful.
Features: I’ve used InMotionHosting for my…
Love Factor: I’ve used InMotionHosting for my own and several of my web site and web
Value: application clients since 2003. Their hosting plans started out good and
have been getting better and better with each passing year. Technical
Performance:
support is also top-notch — I can get someone on the phone within minutes
Reliability:
any time of day or night. Highly recommended.
Support: Was this review... Helpful ? 0 people found this review helpful.
Overall Rating: 4.8/5
By: Mark Pemburn
Date: June 25, 2010
Reliability: Inmotion Hosting locked…
Inmotion Hosting locked me out of my own account three times within a year
Overall Rating: 1/5
By: Kathryn Kelly due to excessive traffic on their servers. Then some group hacked into their
Date: July 24, 2010 server and completely wiped out my website. No problem, they have
backups on file, right? WRONG! Inmotion only keeps backups for 36 hours,
and by the time the hacking mess was sorted out, all the backups had
disappeared. As I write this I have not gotten email in a week. Stay far, far, far
away from this provider. They are NOT reliable.
Was this review... Helpful ? 6 people found this review helpful.
This is one of the…
By: John Roescher
Date: August 3, 2010 This is one of the first hosts I used so I know it’s been around for a while.
Was this review... Helpful ? 0 people found this review helpful.
Features: I USED LOTS OF HOSTS…
Love Factor: I USED LOTS OF HOSTS OVER THE PAST FEW YEERS AND INMOTION IS
Value: THE BEST SO FAR. THEY KNOW WHAT THEY ARE DOING AND ARE
CHEAP. WHAT ELSE CAN I SAY
Performance:
Was this review... Helpful ? 1 people found this review helpful.
Reliability:
Support:
Overall Rating: 5/5
By: shannon
Date: August 8, 2010
Do not go with these…
By: Andrew
Date: August 28, 2010 Do not go with these guys they have done nothing but mess up my systems,
there support team is not helpful and they deleted locked folders and
messed up all my htaccess files and never would fix it and kept telling me
they would send it to tier 2 support and closed my request thye play cat and
mouse. I ordered a dedicated server and they gave me a shared server and
took my money and took me weeks or fighting with them to admit that I was
on a shared server. Then they put me on VPS and with a shared IP. Unless
you have months of time to deal with there sub standard support go else
where.
Was this review... Helpful ? 7 people found this review helpful.
Features: I've got a network of…
Love Factor: I’ve got a network of e-commerce sites that were recently developed. The
Value: most common issue I had was the ability to have separate accounts, most
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7. hosts I found didn’t support this.
Performance:
When I saw this review for InMotion Hosting, I really liked their business web
Reliability:
hosting approach and the fact that I could have multiple web hosting
Support:
accounts so I gave it a shot.
Overall Rating: 5/5 After 2 months, they have proven to be one of the best hosts in the world.
By: Matt E. They’re always there when I need them and they have great web hosting
Date: September 12, 2010 plans.
Was this review... Helpful ? 3 people found this review helpful.
Features: I bought inmotion's business pack,…
Love Factor: I bought inmotion’s business pack, it took me back $100+/year.
Value: Sadly it wasn’t a fair price. Inmotion suspended my website and
account while i was running a basic php regex in a for loop.
Performance:
They sent an email saying i was using too much cpu and without
Reliability:
any warning redirected my site to a “SUSPENSION NOTICE” page.
Support:
I sent them back 4 emails and my site was available 5 hours after
i contacted tech support. After that they sent me an email
Overall Rating: 1.5/5
By: Tom saying i had to upgrade to a $300/month package or they will
Date: September 13, 2010 suspend my account again.
This was totally ridiculous. My advice to php/mysql webmasters
is to stay away from this company if the website they want to
build uses basic php functions.
Having said that, Inmotionhosting has a good configuration
page – the Cpanel, but you can find it in all other million
web hosting companies.
Was this review... Helpful ? 5 people found this review helpful.
Features: I have been using InMotion…
Love Factor: I have been using InMotion hosting for a number of years and I’ve been very
Value: pleased. One of my sites became very successful and I got locked out a
couple of times… a victim of my own success! (20,000 visits in the last
Performance:
month) Once I understood the problem I upgraded my account and was
Reliability:
excited to see how I could attach multiple sites. So at no additional cost I’m
Support: running another blog that looks like it’s going to be very successful as well.
The other thing I’ve appreciated about InMotion is their customer service. I’ve
Overall Rating: 5/5
worked with several people using live chat and I’ve been amazed at how I
By: Rob Floyd
can reach them any time or day. Thank you InMotion!
Date: September 16, 2010
Was this review... Helpful ? 1 people found this review helpful.
Features: I've used InMotion only briefly…
Love Factor: I’ve used InMotion only briefly thus far but have been impressed with their
Value: outstanding tech support. They can be reached easily by phone and they
have answered all my questions thus far. For my current needs, InMotion
Performance:
has all the necessary features. You won’t go wrong with InMotion.
Reliability:
Was this review... Helpful ? 0 people found this review helpful.
Support:
Overall Rating: 5/5
By: James H
Date: September 16, 2010
Features: This company deleted 5 webp…
Love Factor: This company deleted 5 webp ages I had with them. The reason, a
Value: supposedly security breach in one of their servers that allowed a hacker to
alter some files.
Performance:
The hacker did change some files, but that was it.
Reliability:
While trying to fix the problem migrating all accounts to another server, they
Support: deleted all my databases.
The type of hacking done by the hacker does not do anything to databases.
Overall Rating: 1/5
And before they migrated I managed to recover some of the pages. I point
By: Guillermo Casanova
this out to prove that even after the hacker attacked, the databases were fine.
Date: September 21, 2010
My pages depended on those databases and because of their deletion the
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8. pages stopped working.
In their site they advertise “Critical Data Backups” but they didn’t have them.
They were not able to restore my databases.
They admit their fault but assume no liability.
For all that I lost they are offering a 3 month free extension of my contract, or
a pro-rated refund as a “special” favor.
It took this guys two and a half days to admit that all my work was gone. But
their tech support is so uncoordinated that as of today, four days later, I’m
getting messages from them saying that they are diligently working on an
issue, even though their Customer “Care” Manager, wrote me a message
saying all was lost. By the way, I tried to speak to this “manager” and he was
always busy in another phone…
So, if you want to risk your work, work with this guys. Its up to you.
Just remember they lost 5 pages at once. 6 years of work.
Was this review... Helpful ? 6 people found this review helpful.
Features: multiple sites... no problems... would…
Love Factor: multiple sites… no problems… would recomend to all.
Value: Was this review... Helpful ? 9 people found this review helpful.
Performance:
Reliability:
Support:
Overall Rating: 5/5
By: Johnny
Date: September 25, 2010
I don't know if this…
By: Lucy
Date: February 1, 2011 I don’t know if this is all their fault, but I’ve been having huge problems with
my email (emails are not coming in or going out) and have talked to tech
support several times, each time getting completely different information
and none of it has fixed the problem. Apparently, they’re unable to remotely
access my computer, so I have to make all the changes and relay the
results back to them, which gets really frustrating. I’m at my wits end with
this.
Was this review... Helpful ? 0 people found this review helpful.
There’s no need to wonder…
By: Ned Richardson
Date: May 18, 2011 There’s no need to wonder why InMotion Hosting has been up and running
for many years now. It must indeed be one of the biggest web hosts there is.
Although it’s a little pricey, the monthly fee you have to shell out is worth it. I
don’t know about you, but InMotion Hosting has been my partner in keeping
my websites in a very good status for 3 years now. I never had a hard time
with its user-friendly tools. Plus, the staff is always ready to help. It makes
me feel as if I’ve my very own technical support assistant.
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You will never go wrong…
By: Fred Wilkinson
Date: May 19, 2011 You will never go wrong with InMotion. It has been taking care of my 2
websites and has been very reliable. The control panel is user-friendly; you
don’t need to be an expert to take control of your website. The uptime is
guaranteed. It never gave me the headache with downtime problems, and
the support team has been very helpful and easy to communicate with. They
are apologetic when there were problems and they give fast solutions. You
get what an effective web host for a price that’s right.
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InMotion can be a little…
By: Rob
Date: May 23, 2011 InMotion can be a little pricey as compared to other providers but it is worth it
to shell out a reasonable price for guaranteed service satisfaction. I have
never been this contented with a provider. My business started small with
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9. InMotion, but I am certain that its reliability is one of the factors that have
made my business bigger. The servers are very fast. Their CPanel is great
and easy to use. The way their staffs treat you is amazing. You don’t have to
look for a better web host with InMotion.
Was this review... Helpful ? 0 people found this review helpful.
Features: Two thumbs up for InMotion’s…
Love Factor: Two thumbs up for InMotion’s performance. I’m glad I entrusted my website
Value: to this provider. They are doing their best to ensure that customers are
satisfied and will stay loyal. Their customer support is very quick in
Performance:
addressing concerns. They are not just knowledgeable but they treat us
Reliability:
customers nicely. The site builder tool they have is such a big help. There
Support: are no complications in building my site, in a matter of minutes, my site is
up and running.
Overall Rating: 4.2/5
Was this review... Helpful ? 0 people found this review helpful.
By: Jakob S.
Date: May 26, 2011
InMotion is a good domain…
By: Suzane Hamilton
Date: June 4, 2011 InMotion is a good domain because it has unlimited data storage and an
uninterrupted data transfer scheme. In addition, it also has, like most of the
domain services, a free registration of your own domain name. Another
great feature is the site generator which allows you to create your own
website the way you like it. This way, you can choose whatever pages, links,
headers and dropdowns you want to have.
Was this review... Helpful ? 0 people found this review helpful.
Features: There are some speculations that…
Love Factor: There are some speculations that a domain hosting service that has no bad
Value: review, means it is a crappy service. But I guess that’s really a speculation
because thats not true. With InMotion, you will have a flawless uptime
Performance:
surrounded by little to no interuptions. With an unlimited plans like storage
Reliability:
and domains, InMotion will be very useful to your business or wanted blog.
Support: On the top of these things, a website builder is on hand for use so that you
can have a very professional looking site without even hiring a web
Overall Rating: 4.7/5
designer.
By: Happy Bill
Date: June 4, 2011 Was this review... Helpful ? 0 people found this review helpful.
Many people are trying to…
By: Ferdinand Flores
Date: June 26, 2011 Many people are trying to expand their businesses on the internet, with that
said, you must rent a space in the internet so that you can have your
business expansion online. If you are going to ask me, the domain host that
you should use is InMotion. Almost every domain have the same features,
designs and purity. The only difference between the domain hosts are their
prices. Some are high, some are low. It doesn’t really matter, though.
Because the important thing is that like InMotion, it will be worth every penny.
Was this review... Helpful ? 1 people found this review helpful.
if you want to have…
By: Karlo Viray
Date: June 26, 2011 if you want to have a website that will be the talk of the town or just the
website that your area is talking about, you should probably use the domain
that I am using. With inmotion, everything will be in motion. Your website will
look good and every second will definetly count. the price is not that
affordable, but still, it will be worth it because of its definitevely great service.
Was this review... Helpful ? 1 people found this review helpful.
I have been using a…
By: Jean Guy Duguay
Date: October 25, 2012 I have been using a sister company originating from inmotion hosting and
can says service and uptime is good however the claim for support follow up
for simple request such as custom dns change when signing up for new
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10. accounts…. well expect a snails pace.
Reason: There is only a limited amount of representive who have the ability
and access levels to make changes. However what’s terribly frustrating is
my experience with the inconsistency in 1 – getting an agent who could
actually understand the nature of the request was horrendous. I took
multiple attempts and 2 callbacks to finally end up responding after more
than 4-6hrs with “hopefully” the right follow up.
2 – Once you actually to get someone he can correctly understand your
request – is now the waiting part in which in all fairness would seem to be a
reasonable question to ask yet – no one can validate or commit to some
sort of reasonable ETA.
Yet in some reading – I’ve seen mentioned comments that inmotion takes
pride in responding to all request within an anticipated SLA of 60min. – well
5-6hrs later is a far difference
So if you must consider any special request – you better hang on to you hats
for a long ride and hope someone understands anf gets it right
However your basic baby type request needing a quick answer… yeah they
can manage those ok.
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