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Name: Ryan Kappala                                                   lisa@jnjsolutions.comBusiness Analyst ObjectiveTo obt...
Name: Ryan Kappala                                                    lisa@jnjsolutions.comBusiness AnalystProfessional Ex...
Name: Ryan Kappala                                                     lisa@jnjsolutions.comBusiness Analyst   •   Involve...
Name: Ryan Kappala                                                      lisa@jnjsolutions.comBusiness Analyst    •   Desig...
Name: Ryan Kappala                                                    lisa@jnjsolutions.comBusiness Analyst   •   Particip...
Name: Ryan Kappala                                                     lisa@jnjsolutions.comBusiness Analyst   •   Conduct...
Name: Ryan Kappala                                                 lisa@jnjsolutions.com Business Analyst     •   Facilita...
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  1. 1. Name: Ryan Kappala lisa@jnjsolutions.comBusiness Analyst ObjectiveTo obtain a challenging position as a Business Analyst and Management by contributing my 6years of strong & extensive experience to provide innovative & strategic information technologysolutions. Summary Over 7 years of diversified experience in Business Analysis, Software Design, Development, Implementation, and Quality Assurance of web based and client server applications with knowledge of the Software Development Life Cycle and Quality Assurance Life Cycle. Extensive knowledge & experience in industry standard and in-house software development life cycle (SDLC) methodologies, Business Rules, Business Process Management, Data Modeling and Mapping, Process Modeling & Optimization. Experienced in all phases of software product development and proficient in creating Business Requirements, System Requirement Specifications (SRS), Functional Specification Document (FSD), Design Documents to formulate Test Plans, Test Cases, business rules, Use Cases, Process Flow Diagrams, Activity Diagrams, & Data Flow Diagram (DFD) Experience in multiple domains such as Government, Pharmaceutical, Insurance, Banking & Finance Market Instruments (Escrow and Reserve Administration, Non-Escrow Loans Collateral Inspection and Monitoring processes, Derivatives, Equities, Money Markets, Fixed Income, asset allocation, & portfolio analytics), Health care and E-Commerce Applications. Result-driven, highly motivated, creative, with strong analytical & logical acumen, proven experience at building, motivating and leading professional teams, working with onsite offshore team models, managing projects and supporting client relationships with excellent communication & Presentation skills.Specific ExpertiseBusiness Business Requirement Gathering and Analysis / User Interface Design /Analysis Skills Process Design / Use Cases / Documentation / Facilitating Meetings / Leading JAD/JRP Sessions / Risk Analysis / Cost Benefit Analysis / Change Management / Content Management / Contingency Planning / Quality AssuranceSDLC Skills Rational Unified Process (RUP) / Waterfall Methodology/ Agile / SCRUM / IterativeProcess Skills Process re-engineering / Project scheduling and management / Resource Allocation / Risk Management / Work Breakdown Structure / Estimation / EDI /ICD-10 / SOX Compliance / HIPAA / Basel 2Testing Skills Test Cases / Test Summary Report / Functionality Testing / Integration Testing / System testing / Stress testing / Regression testing / User Acceptance testingTechnical ExpertiseOperating Windows XP / 2000 / NT / 98, MS-DOS/ MAC OSSystemsRDBMS SQL Server 2000 / MS-AccessLanguages C / C++ / JAVA / J2EE / HTMLTools Rational Requisite Pro / Rational Rose / Rational ClearQuest / Rational ClearCase / Rational Test Manage/ / MS-Office Excel, Word, Power Point / MS Project / MS Visio / Cognos / MS Sharepoint / Clarity / Mercury Quality Center / JIRA Issues / WebEx / Go to Meeting /Communicator lisa@jnjsolutions.com
  2. 2. Name: Ryan Kappala lisa@jnjsolutions.comBusiness AnalystProfessional Experience Maximus, Rancho Cordova, CA Nov 2010 – Till date Business AnalystCOEEMP (Colorado Eligibility & Enrollment Services for Medical Assistance Programs) is aColorado state government project for providing medical assistance for Coloradans. Currently523,000 Coloradans are on Medical Assistance. There are 2 medical assistance programs thatColorado state government provides which are Medicaid and CHP+. Currently 460,000Coloradans are registered in Medicaid and 63,000 registered in CHP+. Maximus is the vendorhired by the Colorado state government to implement the project and to bring cutting edgetechnology, reduce overall program administration costs and improve service access to the enduser. The Colorado department of health care policy and financing (HCPF) is the state programmanager. The roles and responsibilities of Maximus are to conduct eligibility & enrollment servicesfor Colorado’s medical assistance programs, partner with the Department to streamline currenteligibility & enrollment service model, supplement role of county departments of human/socialservices (county offices) and Medical Assistance (MA) sites currently performing eligibility &enrollment services, Process new enrollment applications and renewals of enrollment for medicalassistance programs (Medicaid & CHP+), Conduct routine case maintenance, Increase clientretention rates by expanding clients’ renewal options and simplifying the renewal process,Operate a comprehensive customer service center (CSC), Develop efficiencies in the currentservice delivery model by leveraging technologies such as electronic document management andother technologies.Responsibilities: • Evaluated the information gathered by interviewing the customers and transform high level information into detailed requirement. • Interacted with business end users to understand the functionality required. • Interviewed the application expert to document the existing functionality of the product and determined the configuration needs. • Gathered requirement form various sources provided by the Colorado state government Healthcare department and documented Business Requirement, Functional Requirement, Report Specifications, Product Configuration Specification. • Interacted with the project manager to document the vision of the project. • Utilized UML diagram such as Use Case, Sequence and Activity to document the requirement. • Analyzed the business process by interviewing the business end users, operations department and documented the detailed business process diagrams in various phases of the project. • Conducted GAP analysis UAT (User acceptance testing), and Cost benefit analysis. • Executed SQL Queries for testing and data analysis. • Followed and involved in all phases of the Waterfall Model. • Interacted with the Project Manager, Technical Leaders on a regular basis. • Facilitated the requirement review session. • Help negotiate priorities and set deliverables accordingly and estimate timelines. • Interacted with the Software Quality Analyst team to help identify defects and help resolve any outstanding defects. • Provided estimates to develop, enhance or implement changes to the application. • Active member of the requirements team, helped identify and streamline the requirements management process. lisa@jnjsolutions.com
  3. 3. Name: Ryan Kappala lisa@jnjsolutions.comBusiness Analyst • Involved in the testing phase of the product and created test plan, test cases, test scenarios. • Performed functional, regression, performance, UI, negative, system, integration, security, browser compatibility and data base testing. • Performed a real time testing using the Scanner with Kofax imaging software in order to test the application form classification, identification, masking, data capture in XML files, data pushing to the product • Reported bugs through JIRA defect tracker. • Verified and reproduced client issues. • Update clients about the progress of new implementation.Environment: Rational Suites, Cognos, Java, J2EE, SQL, JIRA, Oracle, XMLWyeth/Pfizer, Collegeville, PA Oct 2009 –Oct 2010Business AnalystWyeth is a global leader in pharmaceuticals, consumer health care products improving the livesof millions of people around the world with outstanding consumer health care products, and animalhealth care products.Enterprise Labelling Information System (ELIS):Enterprise Labeling Information System (ELIS) is an enterprise-wide solution that integrateslabeling and packaging processes, procedures, and systems for Wyeth Pharmaceuticals, WyethConsumer Healthcare, and Wyeth Nutrition that effectively supports the management of documentswith regard to product labeling & packaging. The primary function of the system was the ability tocreate documents of a specific document type, document subtype, document unit, and sub uniteither from template formats or by importing an existing document and initiate workflow whichincluded Review, Edit, Approve, eSignature, Supersede, & Obsolete statuses, Rendition, creation ofvirtual docs with child docs & integration with other systems such as outlook, FDA submissionsystems.Responsibilities: • Participated & interacted with Regulatory, Publishing, & Labeling user groups in blue printing sessions to identify their business needs. • Analyzed the business process by interviewing the business end users, operations department and documented the detailed business process diagrams in various phases of the project. • Analyzed “As-is” process of the existing ELIS system and understood the “To-be” process and provided assessment document & created process flows. • Conducted user interviews and JAD sessions as a part of the requirements elicitation. • Established RUP (Rational Unified Process) methodology and provided assistance in developing use cases and project plans. • Analyzed business requirements and their feasibility in areas such as Briefing, timelines, technical, implementation aspects, and was responsible for communicating the same back to business. Designed and developed project document templates based on SDLC methodology. • Gathered, compiled and documented information from various systems of records to create the Functional Specification Documents. • Interviewed subject matter experts, conducted and facilitated working sessions and reviews, and performed analysis and research activities in order to elicit and document functional and non-functional requirements. • Designed Use Case Diagram and wrote their specifications in the Use Cases Specification document using UML/Visio based on the requirement gathered lisa@jnjsolutions.com
  4. 4. Name: Ryan Kappala lisa@jnjsolutions.comBusiness Analyst • Designed a new replacement requirements template and used it to capture the requirements which could be used across all businesses verticals to maintain consistency. • Involved in preparing Content Management plan. • Involved in development of the search feature for the Web GUI of the Content Management product of ELIS System. • Participated in design review meetings & code review meetings and provided with the needed functional clarifications besides contributing the best practices & performance oriented process flows. • Created test scripts for various doc subtypes within HP Quality Center and performed testing in Dev, Demo, & Test environments. • Ensured that all documents drafted were in compliance with the regulatory & corporate compliance laws. • Involved in Data Analysis, Database Designing and Performed data processing, data entry and balancing of daily cash summary reports in MS Excel. • Executed test scripts in Mercury QC during validation phase and created defects when needed. • Facilitated UAT by assisting the user groups in creation of business scenarios, UAT scripts, & executing the same. • Provided support with the user access, system maintenance related service requests by creating the necessary class 1 forms & getting them approved to be implemented. • Provided the management team with weekly progress & status reports. • Perform responsibilities of ensuring that the configuration items are identified and controlled. • Worked with various teams across the board such as business users, design team, development team, validation team, implementation team, & IS Security teams. • Used MS Office Suite extensively (which included MS Project, MS Word, MS Excel, MS Power Point, MS Visio), HP QC, Webex, Documentum, JIRA Issues, ISM for various documents and reports, facilitating meetings.Environment: MS Office Suite, HP QC, Mercury QC, WebEx, Oracle, JIRA, Java, J2EE First Citizens Bank, Raleigh, NC Feb 2008 – Oct 2009 Business AnalystFirst Citizens Bank offers a complete line of financial services, including personal banking, businessbanking, trust services and insurance services and has grown to serve customers in more than 200cities in the US with total assets of more than $18 billion.PERSONAL SERVICES PORTAL (PSP)My project involved various phases in improvising & enhancing the features & functionalities ofFirst Citizens Bank’s web portal for individual accounts which aids in servicing customers with theirbanking, credit card, investments, mortgage accounts, managing portfolios, Payment andother investment accounts for individuals. The capacity of the project was to create anintegrated solution to replace the existing isolated systems.Responsibilities: • Reviewed the requirements & design documents and understood the existing systems & functionalities. • Lead sessions to collect requirements from business and end user groups to initiate systems development process. • Analyzed “as-is” process of the existing PSP system and understood the “to-be” process and provided assessment document & created process flows. lisa@jnjsolutions.com
  5. 5. Name: Ryan Kappala lisa@jnjsolutions.comBusiness Analyst • Participated in design meetings and contributed towards creating a logical architecture diagram & physical architecture diagram. • Developed Use Cases and Business Use case model after understanding the Business Processes. • Worked with RUP framework, involved in iterations at each phase of the Software Life Cycle. • Customized RUP according to the standard operating procedures and developed a Requirements Management Plan. • Held regular meetings in the form of JAD sessions with developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand. • Defined and documented test plans, test cases and facilitated system, functional, & UAT tests. • Reviewed and reported the progress of the project during all the phases. • Prepared all the documents & facilitated review sessions as per the in-house SDLC methodology and complied with the corporate & regulatory laws. • Created & maintained issues & risk document and followed up with the individual owners to ensure the timely response/completion of the action items. • Handled Change Requests by capturing them in the available organizational templates & thoroughly analyzing them for the impact on triple constraints. • Closed the projects by successfully deploying the applications into production and providing the needed training materials, release notes to the business users, & documenting lessons learned to store in the organizational process assets. • Used MS Office Suite extensively (which included MS Project, MS Word, MS Excel, MS Power Point, MS Visio), & QC for various documents and reports, facilitating meetings.Environment: MS Office Suites, RUP 2002, Rational Requisite Pro, Rational clear case,Rational clear Quest. NJM Insurance Group, Trenton, NJ Feb 2007 – Feb 2008 Business System AnalystNew Jersey Manufacturers Insurance Company (NJM). Formed in 1913 by factory owners whowanted to purchase insurance from a reliable, local safety-oriented carrier, the Company hasearned a reputation for efficiency and integrity.Enhancements of the Quote & Policy Issuing SystemThe project involved the incorporation of modules to add New Line of Business and to enhance theUI look and feel of the application and make it more users friendly.Roles & Responsibilities: • Understand business process and document requirements via various methods including interviewing stakeholders, reviewing organizational process assets, brainstorming, & Delphi techniques. • Defined agile model for leveraging onshore and offshore resources to deliver on time and efficient business solution. • Responsible for facilitating and arranging Conference Calls, JAD Sessions, Business Interviews. • Guide the development teams to break down large and complex user story into simplified versions for execution. lisa@jnjsolutions.com
  6. 6. Name: Ryan Kappala lisa@jnjsolutions.comBusiness Analyst • Conducted High-level Requirement and Use Case walkthrough sessions with the Business team and Development Team. Developed functional specifications as defined in the business requirements including documenting use cases. • Participated in design sessions & prepared process flows, wireframes, class diagrams, & use case diagrams which were the inputs for design specifications document. • Prepared Insurance Services Office (ISO) manuals for each commercial lines of business. • Lead the testing initiative - develop test strategy, test plan, & test cases, conduct informal & formal testing cycles and facilitated User Acceptance Testing (UAT) & smoke testing, performed post-production installation testing. • Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories. • Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided requirements definition solutions to existing bugs. • Prepared Requirements Traceability Matrix to ensure that all requirements have been tested successfully. • Handled change requests by efficiently documenting the changes and seeking the approval of the change control board after performing the needed analysis to implement the changes. • Created & maintained issues & action items log throughout the duration of the project and facilitated weekly meetings to review and resolve the open issues. • Used MS Office Suite extensively (which included MS Word, MS Excel, MS Power Point, MS Visio, MS SharePoint), Mercury Quality Center, & Net Meeting for various documents and facilitating meetings.Environment: Ms Office Suite, Mercury QC, Net Meting, SQL. Misys Healthcare Systems Inc, Raleigh, NC Dec 2005 – Jan 2007 Business Systems Analyst / QAMisys Health provides computer-based practice management and electronic medical recordssystems to more than 700 physician practices across the country. Ideal for any size practice, fromthe multi-provider enterprise to a solo practitioner, Misys Health’s proven suite of applications(Optimum) streamline front and back office administration and manage all clinical data relating topatient care outcomes.Integrated Patient Management System (IPMS):IPMS is the result of the new & changed business processes, applications, & software products intothe Misys Health Software Production Environment. The Integrated Patient Management is asolution developed on a SOA (Service Oriented Architecture) that retrieves the patient informationon the CPR view of the application and the information is shared among other legacy systems. Theinterface with other system is done through the integration engine.Responsibilities: • Conducted meetings with stakeholders to collect business requirements. This information was used to transform business requirements into System Requirement Specifications and supplementary requirements in Rational Requisite Pro. • Followed and Involved in all phases of agile methodology (SCRUM) including in-depth knowledge of agile methodology (SCRUM). lisa@jnjsolutions.com
  7. 7. Name: Ryan Kappala lisa@jnjsolutions.com Business Analyst • Facilitated JAD sessions with the business and project teams to identify reports for decision support system and baseline the design documents with the support of database architects and design engineers. • Created and managed project templates, detailed use case documents, requirement types and traceability relationships in Rational Requisite Pro. • Created various UML diagrams for the use of this new environment. Performed Risk and Gap Analysis to ensure project success. • Attended Change Request meetings to document corresponding changes and implemented procedures for enforcing changes through defect tracking using Rational Clear Quest. • Created data model and used the same to develop the Design Model: Class Diagrams, Collaboration, and Sequence Diagrams. • Interacted and helped the QA team to devise the test plan and test cases for the application by explaining the business case and using Rational Test Manager and ensured compliance with HIPAA, HL7, and EDI. • Archived change requests, requirement, test requirements and design documents in Rational ClearQuest. • Assisted in performing a functional decomposition of environment events and activities for developing the operation documentation that defined how the environment is to be administered, operated and supported. This decomposition was built with the aid of UML diagrams using Visio. • Used the Office Suite extensively which included MS Word, MS VISIO, and MS Excel & Rational Suite for various documentation and diagrams.Environment: Rational Suite, MS Word, MS Visio, MS Excel, EDI Education  BCA, Osmania University  Networking Science, Brooks College.  MBA, International Technological University lisa@jnjsolutions.com

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