NCSU Personal Selling Group Project - Allscripts Final Sales Call

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For my personal selling course at NC State University, my group was assigned Allscripts. We chose Duke University as our client and we were trying to provide reasons why they should leave their …

For my personal selling course at NC State University, my group was assigned Allscripts. We chose Duke University as our client and we were trying to provide reasons why they should leave their current acute EHR solution.

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  • 1. TechnicalHealthCareSolutions Conner Miller, Cameron Jeutter, Margaret Slate, Jessica Sadeckas, Jordan Zemmin For Duke University Medical Center
  • 2. Today’s Agenda Sales Representative Introduction/Problem Definition Allscripts Solution Benefits Duke and the Meaningful Use Act Technology Availability Security Service Providers and Servers Customer Service Client Training Client Consulting Application Adoption Client Services Finance Cost vs. Benefit EHR Pays you Back
  • 3. An All-in-One Solution You have a problem. We have a solution. CustomizationVersatilityConnectivity Meaningful UseAdoptionSecurity
  • 4. The Mission The mission at Allscripts is to provide the healthcare industry with a technical solution that allows the liquidity of information to pass seamlessly between physicians, hospitals and other sectors of the health care industry. Meaningful Use Act • American Recovery and Reinvestment Act of 2009 • Health Information Technology for Economic and Clinical Health Act (HITECH) Black Book • Allscripts Sunrise Acute Care #1 Acute Care EHR System
  • 5. Technology Availability Clients have access to Allscripts Care Management about 98% of the time Security Disaster recovery and daily backups Service providers and servers ASP and Microsoft technologies
  • 6. Technology continued: Benefits of open architecture platform Interaction with other medical systems and patients Medical Logic Modules Providing physicians with two conveniences
  • 7. Implementation Post-Sale Process Steps of implementation From placing the order to the kick-off transition Speed to Value implementation system
  • 8. Client Services Client Training Sunrise Acute Care End User Toolkit Virtual, instructor-led training Allscripts eLearning License On-site Training Client Consulting Training Consulting Allscripts Inform Innovative!
  • 9. Client Services Application Adoption Allscripts Adoption Accelerator (AAA) Client Services Allscripts Central Allscripts ClientConnect Allscripts Learning Center Allscripts Client Support Portal
  • 10. Sunrise Acute Care UHR Fees Licensing Fees Annual Recurring Maintenance Fees Various Third Party Fees Implementation Fees Project Manager/Director and Consulting Fees Hosting Fees
  • 11. EHR Pays you Back • Reduces Cost and Cycle Time associated with prescribing medications • Reduces duplicate and unnecessary lab orders by 58%, saving $100,000 • Reduces time spent on manual chart reviews • Increases patient satisfaction from 81% to 91% • Reduces medication administration errors by 66% • Increases direct patient care time by 22%