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Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
Assertiveness Sb
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Assertiveness Sb

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  • 1. Assertiveness<br />
  • 2. Assertiveness as a communication tool<br />Learning to communicate assertively will enhance working relationships<br />Developing assertiveness skills will increase your confidence and improve your communication skills<br />Assertiveness is about making changes<br />Look at your won behaviour and identify how you can make cahnegs<br />
  • 3. Assertiveness<br />The ability to express our ideas and feelings, both positive and negative in an open and honest way<br />The ability to stand up for our rights while respecting the rights of others<br />The ability to take responsibility for ourselves and our actions without judging or blaming other people<br />The ability to find compromise where conflict exists<br />
  • 4. It is an alternative to passive and direct and indirect aggressive behaviour<br />
  • 5. Passivity<br />The doormat syndrome – we allow ourselves to be trampled over by others<br />Characterised by a feeling of powerlessness and an ability to take control of our lives<br />There is an overriding need to please and placate those around us so we have difficulty in standing up for our own rights or making clear decisions<br />
  • 6. Direct Aggression<br />This behaviour stems from an intrinsic desire to win at all costs<br />Often confused with assertion<br />Often self esteem is low and we build it up by putting others down<br />
  • 7. Indirect Aggression<br />More subtle than direct aggression<br />More difficult to challenge<br />Creates an undercurrent of guilty unease – often uses sarcasm to undermine others and to get what the person wants<br />
  • 8. The assertive toolkit<br />Body language<br />At least 75% of communication is non verbal<br />Being assertive involves matching non-verbal with verbal communication<br />Messages need to be clear<br />Feelings can always slip out non-verbally<br />
  • 9. Assertiveness Toolkit<br />Setting the Scene<br />To help you feel in control of the situation<br />Disclosing Feelings<br />Using ‘I’ statements<br />Taking responsibility for how you feel<br />Avoiding blaming others<br />
  • 10. Toolkit cont<br />Being Clear<br />Concise , specific speech<br />Shorty clear statements<br />Staying with it<br />Stay with your statement<br />Avoid getting side tracked<br />
  • 11. Toolkit cont<br />Empathising<br /> Acknowledge that you have heard what the other person has said<br />Working for a compromise<br />Meeting both parties’ needs<br />Assertiveness is not a matter of winning<br />Leaves both parties feeling good<br />
  • 12. Other things to think about when communicating assertively<br />Feeling Strong and balanced with feet firmly balances – conveys confidence<br />Keeping direct and comfortable eye contact<br />Respect each other’s body space and don’t invade it<br />Talk to people on an equal level physically and adjust your height to theirs<br />
  • 13. Tone of voice<br />Speed of speech, slowing it down helps us to sound calm and assertive<br />Volume of speech – check if you are speaking too loudly<br />
  • 14. Self Respect<br />Raised self respect is central to assertive behaviour<br />Need to accept ourselves for who we are<br />Avoid making comparisons with others<br />
  • 15. Building self respect<br />Talking positively to myself<br />Acknowledging my strengths<br />Changing behaviour I am not happy with<br />Celebrating behaviour I like<br />Treating myself<br />Looking after my health<br />Taking space for myself<br />Taking time to look at the world around me<br />Seeking help and support when I need it<br />

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