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Y14.04.08 michael kronthalya

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BayCHI talk given at Parc in Palo Alto on April 04, 2014. Michael Kronthal, senior director of UX research at Yahoo!, presents his teams efforts to bring large scale, user testing to the entire Yahoo! …

BayCHI talk given at Parc in Palo Alto on April 04, 2014. Michael Kronthal, senior director of UX research at Yahoo!, presents his teams efforts to bring large scale, user testing to the entire Yahoo! engineering community. The importance of building, ‘Empathy’ to the users and the impact on product design.

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