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Avanade Collaboration Managed Services Discovery Presentation


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Transitioning from IT-focused to being focused on growing your business in the cloud

Transitioning from IT-focused to being focused on growing your business in the cloud

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  • 1. Collaboration Managed Services © 2013-2014 Avanade Inc. All Rights Reserved.
  • 2. Enterprises are turning to Managed Service Providers to meet the challenge and maximize their investment • Enterprise are turning to Managed Service Providers These transformative forces bring both opportunities and challenges… 83% CHALLENGES believes these forces to be Cloud Big Data Social Mobile …and businesses are partnering with manage service providers to respond 93% OPPORTUNITIES believes these forces to be Unused or old technologies are hampering businesses’ ability to respond The benefits of MSPs 25% More than have invested in new technology that has 25% not been deployed of those not using the latest version of their technology lack the capital to complete the updates or have the difficulty demonstrating ROI Source: Avanade 76% Up to will be developing a hybrid IT strategy in partnership with an MSP in 12 months’ time 53% 75% 63% expect MSP pricing and SLAs to be focused on business outcomes believe that the MSP should have a close relationship with Microsoft expect a MSP to leverage cloud © 2013-2014 Avanade Inc. All Rights Reserved. 70% More than of organizations agreed that: • MSPs enable IT to better meet the requirements of the business • MSPs allow their business to grow • MSPs make improvements to business process 2
  • 3. Are you looking to respond to business expectations without driving up capital expenditure? Do you want to “get out of running Collaboration technology”? I have the skills but my team is bogged down in operational and not strategic details? • Would you rather leverage IT to create business value, competitive advantage • Ability to add/remove organizational entities • Systems need to be up and running and users supported 24x7 Compliance and/or security requirements need to be met? Need flexibility AND uptime? • Ability to add/remove organizational entities • Systems need to be up and running and users supported 24x7 • HIPAA, PHI, SOX, FRCP, GLBA, PCI, etc. Desire to use the latest Microsoft solutions, but lack the skills? • Coming from legacy systems nearing end of life (SharePoint 2003, or IBM Lotus Notes®) • Deployment, integration and management is complex, adding expense © 2013-2014 Avanade Inc. All Rights Reserved. 3
  • 4. Uniquely positioned to manage your Microsoft platform • Avanade created by two industry leaders: Accenture and Microsoft • Industry and business acumen • Comprehensive enterprise platform • Industry, cross-industry solutions • Specialization on the Microsoft platform • Horizontal solution accelerators • Engineered assets and architectures • Commitment to research and development • Industry solutions Avanade Collaboration Fast Facts • Superior price, performance • Avanade has managed over 1,000 SharePoint implementations since 2003, • Avanade has helped over 150 clients implement SharePoint 2010/2013, • We’ve helped pharmaceutical companies, oil and gas providers, financial services organizations, government entities, and others, • Avanade’s experience spans from experience design to knowledge management to intranet to upgrades and migrations, to all SharePoint competencies, • Avanade is a SharePoint Gold certified partner, • Avanade is the #1 Microsoft partner for SharePoint skills and certifications, • Avanade/Accenture combined: 1500 SharePoint certified professionals, over 2000 SharePoint developers, and 5 SharePoint MVPs. © 2013-2014 Avanade Inc. All Rights Reserved. 4
  • 5. Collaboration Managed Services Capabilities Partner with Avanade… and take the lead © 2013-2014 Avanade Inc. All Rights Reserved.
  • 6. Transitioning from IT-focused to being focused on growing your business • Collaboration Managed Services Rapid transition to a flexible model that is right for you, enhancing this environment for you during our partnership Deep expertise in application and infrastructure managed by bringing our knowledge in governance/compliance, social collaboration, and helping you mature your collaboration Allows Avanade to manage your enterprise-wide Collaboration environment with a pricing model and Service Level Agreement © 2013-2014 Avanade Inc. All Rights Reserved. 6
  • 7. Avanade Collaboration Managed Services • Flexible, agile, scalable and cost effective Infrastructure Managed Services • Infrastructure Monitoring • Infrastructure Management • Remote management and support Hosting • On Premise • Private Cloud • Public Cloud • • • • Architecture Design Analytics Migration • • • • • Simplified Collaboration platform management & maintenance; Portal / Social Document Management Knowledge management Business Process Release Management Application Monitoring Major Enhancement Capacity Services • 24/7/365 Level 1 Support • 24/7/365 Levels 2 /3 Platform Services • Disaster Recovery • Reduced risk for new SharePoint solutions introduction with application management; Cost Effective • • • • Faster and Flexible Application Managed Services • 24/7/365 Level 2 /3 Break Fix • Problem Management • Change and Configuration Management • Minor Enhancement Strategy Governance Experience Design Change Enablement Accountability and Control Service Catalog • • • • • Measure and grow SharePoint adoption through relevant platform enhancements to keep pace with business. • Hybrid • Office 365 • SharePoint on Azure © 2013-2014 Avanade Inc. All Rights Reserved. 7
  • 8. Global Delivery Model • Multi-DC (Delivery Center) construct with in-built Business-ContinuityPlan, involves IDC & PDC • Common environment, single management cover and virtual extended team concept designed to provide seamless experience for client, and independent of where the support is being provided from • Every client /engagement would have a single designated factory POC and defined escalation chart • Repeatable models, processes & artifacts, commoditized solutioning approach intended to reduce time to market and cost of sales Notes: Core network of BPO and Technology delivery centers shown; other geographic and industry-focused centers exist as well as local delivery capabilities in all major markets. Avanade Global Delivery Network IT Center BPO Center IT & BPO Center Centers of Excellence • Application Development and Renewal • Cloud (Windows Azure™ and Office 365) • Digital Marketing (SharePoint®) • Microsoft Dynamics® AX and CRM • Mobility © 2013-2014 Avanade Inc. All Rights Reserved. ~9,000 resources in offshore and near-shore locations 8
  • 9. Golder Associates gains cost-effective application support and enhancements Business Situation • This global firm specializing in ground engineering and environmental services needed a one-stop information workspace for each area of expertise to share project-relevant documents, activities and events across teams. Solution • Avanade helped this engineering firm build a web application with an intelligent search capability to find data across systems, regions and offices. Our dedicated team in India provides Level 2 and 3 application support, which includes 7,800+ project (PWS), 1,800+ extranet and 800+ collaboration workspaces, global home page and CV Builder. We deliver multilingual support for 8 countries using the SharePoint® site template feature and implement enhancements approved by our customer. Results • Our customer now owns and controls standardized data, processes and reporting across countries and regions. The firm also can scale quickly for emerging support, testing or development efforts. Operational − 30% savings in time and effort through automated regression test scripts using Microsoft ® VSTS 2010 Testing Suite Excellence − Production uptime of 99.7% and reduced production defects through automation of unit test scripts (legacy code) using type mock isolator tool © 2013-2014 Avanade Inc. All Rights Reserved. 9
  • 10. Any questions? © 2013-2014 Avanade Inc. All Rights Reserved.