Strategy Leaders Qatar 2014 Kaplan & De Flander


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Strategy Leaders Qatar 2014 Kaplan & De Flander

  1. 1. 16-19 November 2014 | Intercontinental Doha e City Hotel | Doha | Qatar e Leading Event For Strategic inking, Planning And Action To Ensure Competitive Growth For e Private And Public Sector Dr. Robert Kaplan LIVE and IN PERSON with the ICONIC inventor of the Balanced Scorecard and SAVE 28 up August to $400 BACK BY POPULAR DEMAND! Jeroen de Flander International best-selling strategy execution author WHAT WILL INSPIRE YOU THIS YEAR? THE FAMOUS 20+ REGIONAL CEOs, CSOs AND STRATEGY PRACTITIONERS BOOK by 100% QATAR SPECIFIC CONTENT FIRST TIME IN QATAR: SHAREDVALUE THEORY COFOUNDED BY MICHAEL PORTER AND JEROEN DE FLANDER Antonio Nieto-Rodriguez Head Transversal Portfolio Management BNP PARIBAS FORTIS Gary Needle Chief of Planning and Performance Hamad Medical Corporation Tarek Gherzeddine Chief Strategy Officer Aspire Zone Foundation Fahad Juma Director of Planning Development Qatar Olympic Committee Amad Shaikh Business Analysis Director Tasweeq Wijnand Van Till VP Sales Strategy Etisalat 2 INTERNATIONAL GURUS 30+ HOURS OF COMPETITIVE ADVANTAGE EXAMPLES 100s OF INSPIRATIONAL IDEAS THAT ARE EXECUTABLE IN QATAR! PLUS STRATEGIC SPONSOR TECHNOLOGY PARTNER ASSOCIATE SPONSORS ORGANISED BY
  2. 2. MAKING YOUR STRATEGY STICK! Developed exclusively for Qatar’s strategy community, Strategy Leaders Qatar is the ONLY forum which presents a unique combination of international strategy management thought-leaders coupled with Qatar’s own strategy execution expertise. You will take home the inspiration, advice and collective experience required to develop and execute successful and agile growth strategies for sustained business excellence in Qatar that are aligned to the national vision. STRATEGY LEADERS QATAR AT A GLANCE 16 November 2014 17 November 2014 18 November 2014 19 November 2014 Personalise your learning journey! Choose the sessions most relevant to you and create a programme tailored specifically to your organisation’s needs. See back page for more details. Strategy Leaders Forum Dr Kaplan Masterclass OR Workshop A Workshop B OR Workshop C Workshop D OR Workshop E Leaders, managers and executives from across multiple disciplines will benefit from attending, including: Project Management Process and Quality Control Change and Transformation Performance Management Balanced Scorecard Business Development Chairman, President, CEO, GM, MD Finance HR and Talent Management Strategy Business Excellence WHAT’S IN IT FOR YOU? A UNIQUE AGENDA with global strategy GURUs and LOCAL PRACTITIONERS BENCHMARK YOUR PROGRESS against peers through real life local case studies ENGAGE IN INTERACTIVE formats and lunch meetings to help reinforce critical learnings OVERCOME INERTIA through intensive hands-on workshops full of practical advice CEMENT IDEAS into applicable strategies for your team and organisation Position your brand as a strategy formulation and execution leader. We have exclusive partnership opportunities for leading organisations that can improve strategic capabilities across public and corporate entities. For more information speak to Charlie Bark-Jones on +971 (0)4 407 2608 or email Register your strategy team! Generous group discounts are available – contact us today to secure the best price. a.watts@informa .com +971 (0)4 335 2483 Tel: +971 4 335 2437 Email: Web:
  3. 3. 08:00 Registration and morning refreshments 08:20 Chairman’s opening remarks STRATEGY LEADERS ROUNDTABLE 08:30 Make It Agile: Developing and implementing an agile strategy to create a competitive advantage in Qatar’s rapid growth environment Tariq Al-Hefny, Chief Executive Officer, TT Middle East, Qatar Gary Needle, Chief of Planning and Performance, Hamad Medical Corporation, Qatar Tarek Gherzeddine, Chief Strategy Officer, Aspire Zone Foundation, Qatar Mark Edward Ranford, Corporate Development Advisor, Public Works Authority, Qatar Natarajan Gopalakrishnan, Strategic Planning Manager, Qatar Steel, Qatar Kamran Siddiqui, Head Strategy Development Facilitation, Ooredoo, Qatar ROUNDTABLE DISCUSSION 09:05 Aligning Strategy: Ensuring strategic goals are aligned with the national vision, organisational structure a well as core business processes such as risk, corporate governance and operations to protect business interests Eng Fahad Juma, Director of Planning Development, Qatar Olympic Committee, Qatar Hamad Al-Kubaisi, Executive Director of Strategy Business Develeopment, Qatar Development Bank, Qatar Wael M. Fakhr El-Deen, Group Head, Quality and Business Excellence, Barwa Bank Group, Qatar Amad Shaikh, Business Analysis Director, Tasweeq, Qatar Dr Kelly Saretsky, CSO Director Institutional Research Planning, College of the North Atlantic Qatar, Qatar QATAR STEEL CASE STUDY 09:40 Producing Sustainable Steel: Aligning strategy with the national vision, national development strategy, operations and risk to ensure compliance and sustained longevity Yousef Ahmed Al Muhannadi, Rolling Mills Manager, Qatar Steel, Qatar 10:05 Speed-Networking: Expand your business network and create a competitive edge is exclusive opportunity is a quick and effective way to expand your business network, generate key contacts and win new deals. 10:40 Relating Project Management (PM) To Strategy Execution: Integrating organisational strategic plans with project initiatives and harnessing project management techniques to drive strategy CASE STUDY 1 Hamad Al-Kubaisi, Executive Director of Strategy Business Develeopment, Qatar Development Bank, Qatar CASE STUDY 2 Eng Fahad Juma, Director of Planning Development, Qatar Olympic Committee, Qatar CASE STUDY 3 Hassan R. Harfouche, Head of Strategy, Aspire Zone Foundation, Qatar Tarek Gherzeddine, Chief Strategy Officer, Aspire Zone Foundation, Qatar 11:50 Resistance And Transformation: Leading organisations through successful cultural and organisational change for executing strategies in Qatar Wijnand Van Till, VP Sales Strategy, Etisalat, UAE 12:20 e Human Factor: Building strategic capabilities and embedding a performance culture that will deliver strategic aspirations Sharoq Ibrahim A Y Al Malki, EGM Chief Human Capital Officer, Commercial Bank, Qatar 12:45 Networking and prayer break LEARNING AT LUNCH 13:05 Building Strategic Agility: Discussing changes you can make to your strategy today to increase its agility and responsiveness to internal and external changes in Qatar One of the most pressing challenges in Qatar is the rapid growth and changes organisations have to deal with. ese small roundtables over lunch present a much required opportunity to have in-depth conversations with experts and strategy professionals on developing a robust and agile strategy in Qatar. Each discussion will be led by an experienced facilitator. STRATEGY LEADERS F0RUM – Sunday, 16 November 2014 STRATEGY LEADERS F0RUM – Sunday, 16 November 2014 Guru Afternoon with Jeroen de Flander 14:05 When Strategy Meets Change Management: How to lead change when change is difficult Take a closer look at the results of the first strategy execution benchmark in the Middle East. What are typical strategy execution bottlenecks in our region and how can we solve them • Strategy execution readiness: learn how to evaluate when your strategy is ready for execution or needs more work • Remove strategy graffiti: learn to communicate your strategy into the head, heart and hands of your people without losing the core message • Re-measure: the value of KPIs is overrated - learn a different approach to measuring success. Find out how to clean your dashboard and keep only those indicators that matter • Raise micro-commitment: learn about the crucial execution battles and how to win them • Pygmalion and Golem: uncover these little known leadership dynamics that make change a lot easier 15.45 Networking and refreshment break 16:15 e Future of Strategy: A 2030 outlook • Shared Value: a new strategy lever of just a fad. Learn how the relationship between a company and society can move beyond ‘let’s say something about sustainability’ and discover how to build a bridge between the vision of a proud country and your company strategy • A different way to look at decisions: what does a best-in-class strategy process looks like and how to build one in 6 months • Find – Incubate – Execute: a simple strategy innovation approach to propel ideas from PowerPoint to success • e Pyramid Principle: a fantastic strategic thinking technique strategy consultants don’t like to share 17.45 Closing remarks and end of Day 1 Tel: +971 4 335 2437 Email: Web:
  4. 4. WORKSHOP A Monday, 17 November 2014 08:30 - 15:30 SUSTAINABLE TRANSFORMATIONS: ADVANCED TECHNIQUES FOR EMBEDDING AND ENHANCING THE BSC WITHIN YOUR ORGANIZATION WORKSHOP OVERVIEW Humans are creatures of habit and have a tendency to easily go back to the old routines. After developing BSC and giving it that initial push towards execution, many strategy professionals find the enthusiasm fading away. is advanced work-shop will provide attendees with critical change management knowledge of the steps to be taken to truly embed the BSC in organizational culture. By sharing real world examples from the region and abroad, lessons learned, and best practices. e principals explained will also empower strategy professionals with a toolkit to successfully execute ambitious bold strategies that require years to materialize. KEY TOPICS Ÿ e top 5 reasons why BSC implementations fade away in few years after implementation. Ÿ Stakeholder identification, prioritization, engagement and long-term management for success in Mission-Based organizations. Ÿ Advanced performance strategic initiative prioritization and management tools. Ÿ Aligning Strategy execution and organizational change for sustainable transformations. Ÿ Integration and synergy between Quality Management, Risk Management and Sustainability tools using BSC and the Kaplan-Norton strategy execution process. Ÿ Practical tools for effectively communicating change to key stakeholders, sustaining buy-in and maintaining the momentum. WHO SHOULD ATTEND? Executives, managers, planners and analysts seeking the best practical ideas for embedding the BSC in their organization and improving strategy execution. LED BY: Mazen Dauleh, CEO, Vision Strategy Management Consulting, Qatar Dr. Robert Kaplan on Monday, 17 November 2014 “One of the most valuable speakers on business strategy and leadership today” Few people have contributed as significantly to the art, and especially the science, of business strategy as Robert Kaplan. His Balanced Scorecard is the premier tool for aligning a company’s current actions with its strategic goals. is performance management system helps business leaders clarify their corporate vision and align people, business units, and resources with a unified strategy. In his research and writing, speaking and consulting, Robert develops ways to link cost and performance management systems to strategy implementation and operational excellence. e BSC approach is also being successfully applied by governments and nonprofits throughout the world to improve transparency, governance, and measurable social outcomes. Robert Kaplan is Baker Foundation Professor at Harvard Business School and a former Dean of the Graduate School of Industrial Administration, Carnegie- Mellon University. Tel: +971 4 335 2437 Email: Web: Meet Jeroen de Flander on Sunday, 16 November 2014 Meet Jeroen De Flander is one of the world’s most influential thinkers on strategy execution and a highly regarded keynote speaker. Jeroen has helped more than 23,500 managers in 35 countries master the necessary execution skills, including the USA, Brazil, Venezuela, Jordan, Malaysia, Spain, Italy, Russia, Estonia, the Netherlands, France, the UK, Germany, Egypt, China, Croatia, Korea and Belgium. He has shared the stage with strategy gurus like Michael Porter and Costas Markides. His book, Strategy Execution Heroes, reached the Amazon bestseller list in five countries and was nominated for Management Book of the Year 2012 in the Netherlands. His new book, e Execution Shortcut, reached the top 3 in its category on Amazon. Drawing on e Strategy Execution Barometer™, the leading resource worldwide for practical fact-based Strategy Execution market data, Jeroen de Flander will share the strategy execution tools and techniques that really work!
  5. 5. DR KAPLAN MASTERCLASS – Monday, 17 November 2014 08:00 Chairman’s opening remarks Esteban Gomez, MD EMEA, Palladium 08:05 Dr Robert Kaplan Masterclass – Session 1 – Leading Change • Leadership and Strategy Execution: e #1 Priority of CEOs § What is “Leadership”? How does “Leadership” differ from “Management”? § What great leaders really do: Examples from recent business history • Creating the stretch target, the enterprise’s “Big, Hairy, Audacious Goal (BHAG)” • Complacency: the #1 enemy of change • e Strategic Change Agenda: Creating the roadmap for change • Gaining employee buy-in to the change agenda • Barriers to change: Recognizing and overcoming individual and organizational resistance 10:00 Speed-Networking: Expand your business network and create a competitive edge is exclusive opportunity is a quick and effective way to expand your business network, generate key contacts and win new deals. 10:30 Dr Robert Kaplan Masterclass – Session 2 – Strategy Execution Part 1 • e Kaplan-Norton Strategy Execution System • Stage 1: Select your strategy § Reaffirm mission, values and vision § Strategy Analysis: PESTEL, SWOT and Five Forces § Develop your 50 word strategy statement: Vision, Advantage and Scope • Stage 2: Develop your strategy map and Balanced Scorecard § Translate your Vision-Advantage-Scope strategy statement into customer objectives and measures § Use strategic themes as the foundation for your strategy map and Balanced Scorecard § Developing strategy maps and Balanced Scorecard for government entities and NGOs § Selecting good KPIs for your BSC; use an appropriate mix of objective and subjective metrics § Put the strategy into action with Strategic Initiatives • Assess and rank strategic initiatives • Select portfolios of strategic initiatives by theme • StratEx: develop the funding for strategic initiatives • Organize the implementation of strategic initiatives eme teams and the Project Management Office: 12:30 Networking lunch and prayer break 13:30 Dr Robert Kaplan Masterclass – Session 3 – Strategy Execution Part 2 • Stage 3: Aligning organizational units and employees to the strategy § Corporate-level strategy for conglomerates and diverse business units § Cascade the corporate strategy map to business and support units in private and public sector enterprises; how to create buy-in from local business units to the Balanced Scorecard approach and to align local strategies to corporate strategy § Communicate strategy to employees: 7 times 7 different ways § Link employee incentives to strategic performance • Stage 4: Align operational improvements to strategic priorities § Develop operational dashboards to drive day-to-day continuous improvement • Stages 5 and 6: Conduct regular management meetings to review, guide, and adapt strategy implementation • Adapting and implementing strategy under dynamic and volatile competitive conditions • Office of Strategy Management: Roles and Organizational Structure 15.30 Networking and refreshment break 16.00 Integrating performance, Initiative and Risk management • Holistic review of Performance by Quadrant (Integrated Performance of KPI, Risks Initiatives) • Strategic Risk Assessment and Review process • Exception based Management Review Reporting of § KPI Performance § Initiative Progress § Top Risks affecting the Objective goals § Review Actionable Items Jude Chagas Pereira, CEO, IYCON FZ LLC 16:20 Empowering teams to deliver exceptional results through effective technology selection and implementation Tor Inge Vasshus, CEO, Corporater, Norway 16:40 Focus On e Public Sector: Top tips for customising the Balanced Scorecard to improve government performance management in the region What happens to the financial quadrant when it is not a priority for an organisation? is session will look at the challenges that government organisations in the region face as well as tips to pragmatically modifying the BSC process to align it with their goals and with the national vision. Raja Yousif AlZayani, Chief Strategic Planning Quality Officer, Ministry Of Works, Bahrain 17:10 How To Make It Stick And Not Sit: Winning strategies for penetrating beyond executive dashboards and engaging employees to embed Balanced Scorecard in your organisation Don’t shortchange your strategic plan. Often strategic plans are formulated either organically or by consultants and treated as an end product that just ‘sits on the shelf’. is session will highlight some simple considerations using the BSC planning process to embed strategy in your organisation. CASE STUDY 1 Shoaib Haroon Qureshi, Assistant Director Strategy Communication Governance, Ooredoo, Qatar CASE STUDY 2 Rashid Al-Kuwari, Corporate Planning Manager, RasGas, Qatar 17.45 Closing remarks and end of Strategy Leaders Qatar DR KAPLAN MASTERCLASS WORKSHOP A – Monday, 17 November 2014 Tel: +971 4 335 2437 Email: Web:
  6. 6. POSITION YOUR BRAND AS A LEADER IN STRATEGIC INNOVATION AND MANAGEMENT Sponsoring or exhibiting at Strategy Leaders is a unique opportunity to align your brand with some of the world’s leading strategy thinkers. e event provides excellent opportunities to showcase your experience and products in strategy development, change management, business intelligence, strategy execution and risk management. Whether you can help corporate or government organisations to develop their strategy, manage their core business risks or implement the Balanced Scorecard, Strategy Leaders Qatar is an essential platform to reaffirm your position with existing clients and develop brand new sales leads. Opportunities open to your business include: § Showcasing your expertise by leading a hands-on interactive workshop § Positioning yourself as a thought leader by moderating or participating in a panel discussion § Demonstrating consulting and facilitation skills by leading an interactive group § Increasing visibility by becoming the exclusive breakfast, lunch or dinner sponsor § Releasing research or reports to a target audience § Exposing your brand to key decision makers across the region To discuss these opportunities or to tailor a package specific to your needs contact Charlie Bark-Jones on +971 (0)4 407 2608 or STRATEGIC SPONSOR Palladium Group is the global leader in helping organisations execute their strategies by making better decisions. Our expertise in strategy, risk, corporate performance management and business intelligence helps clients achieve an execution premium. Our services include consulting, conferences, communities, training and technology. Palladium’s Balanced Scorecard Hall of Fame for Executing Strategy™ recognises more than 120 organisations worldwide that have achieved outstanding execution premiums. TECHNOLOGY PARTNER ASSOCIATE SPONSOR IYCON is a transformational technology solutions company whose mission is to serve businesses and governments, by delivering high quality strategic execution services, through world class technology tools, expertise, best practice methodologies and continued quality support. IYCON’s mission, “Sustaining Your Adaptive Advantage™” is geared to help companies discover and maintain their competitive advantage, as well as empowering them with the ability to master change. IYCON is a leader in improvement delivery of performance management execution, as well as a preferred performance execution partner for government private corporations. We understand how to provide solutions which work for our customers. We deliver more than products, and we add value to these products through our best practice implementation methodology, and empower the customer team to take full ownership of the product, and the initiative being driven by the product. IYCON is the Strategic Value Added Partner for QPR Software across EMEA, the Asian Subcontinent, North America Oceania. QPR Software is specialized in operational development of private and public sector organizations whose mission is to help our customers to become agile and efficient in their operations. QPR offers software solutions and services in areas of enterprise architecture development, process modeling and analysis as well as performance management. Corporater is a specialised vendor for Balanced Scorecard and Performance Management software solutions that are flexible, ready-to-run, and that can be easily managed and configured by business users. Founded in the year 2000, Corporater has over 1000 customers from all key domains with an international presence in over 29 countries through its offices and strategic partnerships. Corporater recently established its operations in Dubai to support and grow key partnerships in UAE. Corporater EPM Suite is a Palladium Kaplan- Norton Balanced Scorecard Certified Software. Business in Control: Corporater is changing the way people view corporate performance management software solutions. Our slogan is Business in Control - we deliver solutions that are fully managed and configured by corporate users. We believe that the focus should be on how you run your organisation - not on the technology. Strategy-driven Performance Management: By placing strategy at the centre of corporate performance management, Corporater enables a holistic approach to strategic execution by harmonizing performance disciplines, such as operations, budgeting, risk management, quality, etc. ASSOCIATE SPONSOR e KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and coordinates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members. Tel: +971 4 335 2437 Email: Web:
  7. 7. Workshop timings: Registration will commence at 08.00. Workshops will begin promptly at 08.30, with refreshments being served at appropriate times. e workshops will conclude at 14.30 at which time lunch will be served. WORKSHOP B Tuesday, 18 November STRATEGIC RISK MANAGEMENT Managing with “one eye on performance and one eye on risk” WORKSHOP OVERVIEW Organisations in today’s continuously turbulent times, be they commercial or not-for profit, are beset by a broad range of risks that, if they should materialize, would derail even the best laid out strategy execution plans. 21st century organisations must manage “with one eye on performance and one eye on risk,” with the goal of 20-20 vision regarding how to build sustainable value for shareholders and stakeholders. e recent global economic crisis made painfully evident the folly of prosecuting strategies without full knowledge of the inherent risks of doing so. Strategic Risk Management introduces a framework for integrating strategy and risk management that helps organisation better plan, manage and monitor their strategy execution efforts. Building on the time-proven Balanced Scorecard approach to strategy management, this half-day workshop explains how to gain greater benefits from their scorecard programs by including the critical strategic risk dimension. e key topics covered include: WHO SHOULD ATTEND? Executives, strategists, managers, planners and analysts from commercial, public, and non-profit organisations who want to learn practical techniques for strategy execution. LED BY: James Creelman, Manager, Knowledge Research Center, PALLADIUM GROUP, UAE WORKSHOP C Tuesday, 18 November MONITOR, REVIEW AND REFRESH Designing and executing a monitoring plan for strategy for long term business success WORKSHOP OVERVIEW A strategy is as good as it is executed. It is execution that differentiates winners from losers. An important part of strategy implementation is conducting a periodic review of all elements of strategy and execution: review of KPIs and Performance, integration of rolling forecast in review process, review of growth projects and initiatives, etc. e purpose of such review sessions is to make sure that the results you achieve are aligned with your strategic objectives. If they are not, to take corrective action or to fine tune it depending on the situation. is workshop focuses on how organisations can monitor their strategy implementation, understand tools to review and refresh it as well. rough examples and interactive exercises, attendees will learn how to create an early warning system for their strategy and then how to back-track, tweak or change tactics or strategy to ensure fulfillment of goals. WHO SHOULD ATTEND? Executives, strategists, managers, planners and analysts from commercial, public, and non-profit organisations who want to learn practical techniques for strategy execution. LED BY: Himanshu Verma, Manager, Performance Management, EMIRATES NATIONAL OIL COMPANY LIMITED, UAE WORKSHOP E Wednesday, 19 November UTILISING PROJECT MANAGEMENT Implementing practical project management concepts, including project portfolio management, to improving strategy execution in your organisation WORKSHOP OVERVIEW is workshop focuses on how organisations can significantly increase the achievement of their strategic objectives by implement key project management concepts for identify, align, score, prioritise and select project initiatives. e OSM can learn a lot from project management tools and techniques to ensure that strategic initiatives are chosen in alignment with the overall strategy and are followed through till they deliver value to the organisation. rough a mixture of examples and interactive exercises, attendees will learn how to execute their strategic initiatives by implementing the key project management concepts in your organisations today. WHO SHOULD ATTEND? Executives, strategists, managers, planners and analysts from commercial, public, and non-profit organisations who want to learn practical techniques for strategy execution. LED BY: Antonio Nieto-Rodriguez, Head Transversal Portfolio Management, BNP PARIBAS FORTIS, Belguim WORKSHOP D Wednesday, 19 November METRICS, KPIS AND ANALYTICS Essential Techniques WORKSHOP OVERVIEW e applied workshop will focus on the key tools and techniques of measuring performance. Practical exercises will be combined with best practice examples from a variety of industries and functional areas. Attendees will learn how to utilize terminology in regards to KPIs; practice essential KPI techniques; learn how to maximize the value of KPIs for the organisation; and also test their KPI IQ. WHO SHOULD ATTEND? Experienced strategy and performance management practitioners interested in improving the use of KPIs as part of existing systems; Professionals who are about to embark on KPI selection projects; Everyone interested in being up to date with the latest thinking in implementing KPIs. LED BY: Adrian Brudan, CEO Albu Paul, Senior Research Analyst, THE KPI INSTITUTE, Australia Visit to see the full workshop outlines, meet your expert workshop leaders and decide the best topic to meet your learning needs. Tel: +971 4 335 2437 Email: Web: WORKSHOPS B C Tuesday, 18 November WORKSHOPS D E Wednesday, 19 November
  8. 8. 16 November 2014 17 November 2014 18 November 2014 19 November 2014 o Dr Kaplan Masterclass or o Workshop A Register Before 24 July o Workshop B o Workshop C Register Before 28 August Register Before 2 October o Workshop D or o Workshop E Register After 2 October o Strategy Leaders Forum or 4 DAYS $3,399 $3,599 $3,799 $3,999 3 DAYS $2,799 $2,399 $3,199 $3,399 2 DAYS $2,199 $2,399 $2,599 $2,799 1 DAY $1,199 $1,299 $1,399 $1,499 GROUP DISCOUNTS AVAILABLE E-MAIL: ND PLEASE þ THE SESSION/S YOU WISH TO ATTEND: DELEGATE DETAILS First Name: Surname: Job Title: Company: Address: Postal Code: Country: City: Tel: Mobile: Fax: Email: PAYMENTS A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. AVOID VISA DELAYS – BOOK NOW Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. CANCELLATION If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time. All registrations are subject to acceptance by Informa which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and Informa reserves the right to alter the venue and/or speakers or topics. CALL: +971 4 335 2483 Conference fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive an Electronic Certifi cate of Attendance. All registrations are subject to our terms and conditions which are available at Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. EVENT VENUE: Intercontinental Doha e City Hotel, Doha, Qatar Tel: +974 4015 8888 ACCOMMODATION DETAILS We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Informa Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: SS/AS BUS BUSINESS © Copyright Informa Middle East Ltd FIVE EASY WAYS TO REGISTER +971 4 335 2437 +971 4 335 2438 Informa Middle East P.O Box 9428, Dubai, UAE AZ3040A 16-19 November 2014 Intercontinental Doha e City Hotel | Doha | Qatar