A Strategic Approach to Managing and ImplementingDesktop Virtualization in EducationPRESENTED BY: FABIANO IACUSSO AND JERE...
Featured SpeakersFabiano Iacusso – Systems Administrator – Systems, Technology, & Planning Team.• Contact Info:• FIacusso@...
Why We Use Desktop Virtualization?• I believe Technology in Education is evolving to Self-Service• Required Laptop Program...
VDI Broker - XenDesktop• Why XenDesktop?• 20 plus years of experiences with Application Virtualization• Been a XenApp Cust...
Hypervisor - XenServero Freeo HA and Failure recovery – promote new master within Farmo Easy to monitor and manageo Minima...
Factors to consider when planning toimplement VDI1. Software – will it work? Some licensing models will not honor a pooled...
Cost Analysis
Implementing and Managing VDI inISIT Roles◦ System Administrators◦ Architect Environment◦ Focus on Capacity Planning and D...
Technology Challenges in VDI1. Storage Challenge◦ Raid-10 - A good rule of thumb is to expect between 30% to 40% reads and...
Challenges Continued…2. User Personalization◦ Ensure Data and Custom settings persist and follow the client from Virtual D...
AppSense – how it helps?o Environment Managero Roaming Profiles with Folder Redirection (utilize DPM to backup data hourly...
1. Thin-Clients2. Network3. Storage4. Hypervisor5. ProfileMgmt.
The Human Challenges to VDIKey relationships:1. Client-IT barrier2. Siloed clients3. Siloed IT
Circle the wagonsEnhanced collaboration in IT: TILE Committee & Staff VDI Committee Team composition: Systems, Networking...
Bridging the gap to clientsEngage the decision maker (TILE)Needs assessments – key stakeholder(s)Build & demo image – all ...
Sustain relationships, sustain growthDO: simplify experience in one systemDO: respect the needs assessmentDO: be truthful ...
VDI Locationso Financial Technology Centero Biology and Physical Science Labso Library (including Law School)o School of C...
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Implementing and Managing Desktop Virtualization in Education

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  • IT-Client barrierMain relationship was with Client Services, a department built on imaging and break-fix triage. Could facilitate a “set it and forget it….until it finally breaks” mentality leading to old images and machines with legacy software and peripheral devicesWhere is the money for refreshes and finding new tools? Is it client budgets or the central IT budget?Siloed clientsWithin schools and staff departments multiple layers of stakeholders > who to engage when? Shared learning spaces (chem and physics lab, e.g.) and public spaces with different stakeholder needs - Silos occur naturally in Academia; multiple levels of stakeholders - Each silo (school, department, course) has it’s own idea of what works, but doesn’t share - Strategy: go to the lynch pin of their system (associate dean or director, e.g.) and market/sellSiloed ITused to having individual responsibilities new paradigm = shifted & new responsibilities
  • Systems, networking, etc…. Each group is key to success Systems: build and maintain infrastructure and images Networking: providing reliable connectivity to solutionsAca Tech: exploring curricular needs and managing licenses CS: frontline support of clients and devicesWeekly meetings: plan new spaces invite key stakeholders review break-fix and new requestsShared resources: Team site hardware inventory software licensing & documentation team calendar collected notes
  • Build and demo often includes 5 – 10 peoplePilot usually a handful of thin clients during light-use timeRegular health checks – Lab CoordinatorsOngoing planning
  • Simplify: unify images into one umbrella image…makes it easier for IS to maintain (less stress), faculty share a tailored imageNeeds assessment: search out solutions to the challenges brought….but if the needs don’t meet the paradigm, they don’t meet the paradigm (yet)Be truthful: this software/hardware won’t work (microscope cam, e.g.), this software/hardware peripheral should be refreshed (old BioPac units, ancient 640x480 flash based apps)Costs: make a plan for paying for the infrastructure, clients, software, peripheralsProactive: plan checks and support for first week – install receiver / wash BYOD machines; clients often won’t report – reach out to them for health checks; maintain contact with decision maker to maintain buy in; search out updates for Citrix Receiver / client firmware, etc.
  • Implementing and Managing Desktop Virtualization in Education

    1. 1. A Strategic Approach to Managing and ImplementingDesktop Virtualization in EducationPRESENTED BY: FABIANO IACUSSO AND JEREMYANDERSON
    2. 2. Featured SpeakersFabiano Iacusso – Systems Administrator – Systems, Technology, & Planning Team.• Contact Info:• FIacusso@Quinnipiac.edu• D: 203-582-3342Jeremy Anderson - Instructional Technologist
    3. 3. Why We Use Desktop Virtualization?• I believe Technology in Education is evolving to Self-Service• Required Laptop Program has been diminished – BYOD• Main attraction – Provide computer Lab access for students and teachers from anywhere• Benefit - Provide consistent user experience regardless of age of hardware or device• Assist in leveraging Data Security in our Staff areas• Data and workspace is driven out of our Data Center (Executive, Registrar, and Bursar Offices)• Green initiative – power and cost savings over-time• Reduction of break/fix calls for our Help Desk• Ability to provision additional capacity in minutes (compared to week long lab refresh)• Allows us to be competitive as Technology Leaders in Higher Education
    4. 4. VDI Broker - XenDesktop• Why XenDesktop?• 20 plus years of experiences with Application Virtualization• Been a XenApp Customer previously• Support for multiple hypervisors (Xen, Hyper-V, VMWare)• Desktop Director – web-based management for Client Service Group• FlexCast Delivery – all types of Virtual Desktops (local, streamed, hosted, etc)• OS Streaming to the Desktop – attractive – for example, utilizing local GPU resources• HDX Adaptive Orchestration and Multistream – render on device if possible 1st• HDX – WebCam Support – Lync 2013 and Online Support• GPU Pass-through from Hypervisor to vDesktop
    5. 5. Hypervisor - XenServero Freeo HA and Failure recovery – promote new master within Farmo Easy to monitor and manageo Minimal training for Client Serviceso Perfect for Labs and Staff VDI, where we use profile management tools to re-direct data
    6. 6. Factors to consider when planning toimplement VDI1. Software – will it work? Some licensing models will not honor a pooled deployment2. Assess the Clients needs◦ Job Function – task worker/researcher/data analyst◦ Application Set – any 3D requirements?◦ Peripherals◦ Mobility Requirement3. Collaborative Support◦ Should be able to support our VoIP and Teleconferencing solutions4. Max out server memory – more VM’s hosted5. Create a Cost Analysis - example
    7. 7. Cost Analysis
    8. 8. Implementing and Managing VDI inISIT Roles◦ System Administrators◦ Architect Environment◦ Focus on Capacity Planning and Data Security – provision desktops◦ Client Services/Computer Lab Administrators◦ Create Images, customize applications◦ Support Users and Devices (PCs, Macs, and Thin Clients)◦ Network Operations◦ Assist with Network Configurations (802.3ad) in storage and provisioning servers◦ VLAN assignments – thin client network, DHCP Boot options
    9. 9. Technology Challenges in VDI1. Storage Challenge◦ Raid-10 - A good rule of thumb is to expect between 30% to 40% reads and 60% to 70% writes◦ We have HP Lefthand P4500 multi-site SAN shared among Exchange, SQL, File-Servers, etc…◦ At peak business hours, noticeable delayed reboot and logon times observed.
    10. 10. Challenges Continued…2. User Personalization◦ Ensure Data and Custom settings persist and follow the client from Virtual Desktop to VirtualDesktop◦ The need to mimic a physical desktop computing environment into virtual is very important to ourclients, or VDI is dismissed
    11. 11. AppSense – how it helps?o Environment Managero Roaming Profiles with Folder Redirection (utilize DPM to backup data hourly)o Online Exchange Mode with Personalization turned on to capture customizationso Custom triggers per use-case (launch application -> execute script or reg change)o Application Managero Restrict applications via AD Groups (control licenses)o Allows us to bake many applications into 1 shared image (distributed across various staff offices)
    12. 12. 1. Thin-Clients2. Network3. Storage4. Hypervisor5. ProfileMgmt.
    13. 13. The Human Challenges to VDIKey relationships:1. Client-IT barrier2. Siloed clients3. Siloed IT
    14. 14. Circle the wagonsEnhanced collaboration in IT: TILE Committee & Staff VDI Committee Team composition: Systems, Networking, Academic Tech, Client Services Weekly meetings Shared resources
    15. 15. Bridging the gap to clientsEngage the decision maker (TILE)Needs assessments – key stakeholder(s)Build & demo image – all handsPilot a few clientsScale up to a full spaceRegular health checks – key stakeholder(s)Ongoing planning (TILE)
    16. 16. Sustain relationships, sustain growthDO: simplify experience in one systemDO: respect the needs assessmentDO: be truthful about challengesDO: engage in discussions about costsDO: be proactive
    17. 17. VDI Locationso Financial Technology Centero Biology and Physical Science Labso Library (including Law School)o School of Communications – BYODo Computer Information Systems – BYODo Chartwells, Bursar, Registrar, Development, Graduate Admissions, and Executive Officeso Soon to be – School of Medicine

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