www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreResults or Performance?Tip 1Result Indicator Performance IndicatorWhere we are We can act on itNo idea how to fix it Leads to corrective actionNo one owns it Someone you can phone owns it
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreTip 2If you can’t learn from it orimprove from it, don’t wasteyour time measuring it!It’s about driving your businessWhat are your drivers?
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreTip 3AvoidTop Down ControlOr you’ll find “hitting the target”becomes “missing the point”
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreTip 4Everyone should collect andmanage their own dataThat way they own it, and will do something about it
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreDo have a balanceTip 5FinancialUtilisation ofassetsCustomerNet promoterProfit/RelationshipEnvironment/CommunityDifference madeInternalSystem outputsEmployeeMotivationUnderstandingLearning & GrowthIncreasing skillsBut align it to what counts in your business
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreExampleSpeed ofResponseInnovation One-stop-shopPress Association“Valued media to a dynamic audiencewhen they want it how they want it”
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreFirst Questions then Indicatorsthen more questionsExample KPQ:To what extent are our staff engaged?Tip 6
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreGallup Q12 survey tool – engagement simplified to 12 Qs80,000 interviews, 400 companies1.Do I know what is expected of me at work?2.Do I have the right materials and equipment I need to do my work right?3.At work, do I have the opportunity to do what I do best every day?4.In the last seven days, have I received recognition of praise for doing good work?5.Does my supervisor or someone at work, seem to care about me as a person?6.Is there someone at work who encourages my development?7.At work, do my opinions seem to count?8.Does the mission/purpose of my organisation make me feel my job is important9.Are my co-workers committed to quality work?10.Do I have a best friend at work?11.In the last six months, has someone at work talked to me about my progress?12.This last year at work have I had opportunities to learn and grow?http://blog.vovici.com/blog/bid/18535/Employee-Engagement-Survey-The-Gallup-Q12
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreWhat is Key in any case?What is it that links your purpose to whatmatters to your customers?Tip 7
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreDon’t just count theeasy thingsTip 8Measuring more is easy,measuring better is hard
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreMake them real time andvisibleTip 9TDR Disc Repair ServiceInterworks UK
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreTip 10Here’s the method1. What’s our core purpose?2. Hence, what matters most?3. Hence, what do we need to measure?4. How do we do that?
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreYour top pick?
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreEffective Strategic Leadership29thNovember, SouthamptonBook at www.croftcentre.co.uk/thinkingthursdayOur Next Thinking Thursdays…Building Teams That Deliver13thDecember, Bournemouth
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centrePASSPORTCourses coming up…Projects 3 Dec BournemouthLeadership 10 Dec SouthamptonAssertiveness 11 Dec PoolePick up a brochure or go to www.croftcentre.co.uk/passportSpecial Offer of 20% off for those here tonight
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centreDon’t forget our courses can be usedtowards…Management & LeadershipQualifications with
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centre£1,903raised so farSupporting local charities…www.croftcentre.co.uk/donate
www.croftcentre.co.ukThinking Thursdaywww.linkedin.com/company/croft-centrePlease give us your feedback...…and recommend us onYour Feedback…