New hire orientation


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New hire orientation

  1. 1. 2/5/2014 1
  2. 2. Table of Contents • TES Overview • Our Raving Fans • TES Thought Leadership, Knowledge Sharing, & Training • Administrative Overview 2/5/2014 2
  3. 3. TES Overview: Timeline • 1993 - Thermal Environmental Systems, Inc. was founded by Larry Thomas • Out of his Lakewood duplex • Primary market focus was design/build contracting • 1995 - Steve Chase joined the company • 1999 - TES leased a commercial property on Detroit Road • 2001 - Adopted the name TES (Thermal Environmental Systems) • 2006 - Moved to present location • 2008 - Began the expansion into the training area • 2014 - TES rebrands – introduces new logo, TES National Brands, and website 2/5/2014 3
  4. 4. TES Overview: Core Values Responsive • Communicates important information • Acts with a sense of urgency • Acknowledges the customer immediately • Prioritizes appropriately • Stays on task • Personally accepts responsibility 2/5/2014 Integrity • Delivers on commitments • Assumes responsibility for mistakes • Reliable and trustworthy • Demonstrates high standards of ethical conduct • Protects confidential information • Shows consistency between words and actions 4
  5. 5. TES Overview: Core Values (cont.) Customer Service • Treats customers with courtesy and concern • Anticipates customer needs and wants • Initiates action and response to customer inquires • Always delivers on customer commitments Teamwork & Collaboration • Creates strong working relationships • Respects the expertise of others • Works for the best solution rather than their own 2/5/2014 Quality Orientation • Produces a work product that is 100% accurate and appropriate • Seeks assistance from subject matter experts • Actively thinks in terms of repeatability • Establishes and maintains a consistent method for staying organized 5
  6. 6. National Presence Registered in 49 states, Washington D.C. and Puerto Rico. 2/5/2014 6
  7. 7. Services • • Facility Operations • Tenant Coordination • 2/5/2014 Engineering Design Energy Solutions 7
  8. 8. Our Raving Fans Our goal is for all Clients of TES Engineering to be Raving Fans. 2/5/2014 8
  9. 9. TES Thought Leadership, Knowledge Sharing & Training • Building Knowledge Monthly Newsletter • Building Knowledge Blog for Industry Professionals • Internal Training • Weekly Lunch and Learns • Weekly Mechanical & Electric Breakfast Clubs • TES Academy Digital Learning Environment 2/5/2014 9
  10. 10. TES Office Basics • Office Hours are 8:30AM-5:30PM • Our main telephone number is 440-871-2410 • Steve Chase will set-up your alarm code and provide you with an office key • You can work in the office at an earlier or later time, but it is expected you will be present in the office between 8:30AM-5:30PM • Parking is permitted on the sides of the building or in the back • There is one reserved spot for the tenant in the back where you may not park; it is clearly labeled • TES Recyles • Print in black & white, double-sided unless needed otherwise • All waste receptacles are recyclable; no food items are permitted 2/5/2014 10
  11. 11. TES Office Basics (cont.) Email signatures are required and are not permitted to be altered in any way without permission 2/5/2014 11
  12. 12. Outlook Folder Structure • All client or business related e-mails should be filed in Outlook public folders • Do not duplicate filed e-mails • If several people are copied on the same e-mail it is the responsibility of the first person listed to file it in the client folder 2/5/2014 12
  13. 13. Outlook Timekeeping 2/5/2014 13
  14. 14. Basic Folder Structure • All drives on the network are shared, with the exception of the U drive. • The U Drive is where you keep your personal documents. If it is client or TES related it should NOT go into your U drive • The most common drives you will use are the Client (G:) and TES (T:) drives • All client folders are sorted first by raving fan. For example, Simon Property Group is our raving fan, our major account, but most of the work we do is with the individual malls. Therefore, in order to find the work we’ve done with a particular mall, such as Solomon Pond, we must first look for the raving fan folder, Simon. Furthermore, we’ve done several jobs for Simon at Solomon Pond. Further drilling into the folder structure would show you all of the project folders. • These drives are backed up daily. It is crucial to ensure we are only backing up what is needed. • Delete several draft versions of the same document 2/5/2014 14
  15. 15. TES Holidays • TES observes seven holidays each year: • New Year’s Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Day after Thanksgiving • Christmas Day • TES employees also receive one Floating Holiday to be used on: • Christmas Eve or New Year’s Eve; or • ½ day on Christmas Eve and ½ day on New Year’s Eve 2/5/2014 15
  16. 16. TES Intranet • TES Intranet Schedule • Updated daily with current project statuses • Discussed during the Huddles • Lists • Training , Travel and Vacation Calendars • Phone List 2/5/2014 16
  17. 17. Human Resources Overview • Where Can I Find TES Policy and Procedure? • TES Intranet >Libraries > Shared Documents > TES Employee Guide 2/5/2014 17
  18. 18. Recurring Meetings/Training Group Huddle Lunch and Learn • Daily; 10-10:15AM • Every Monday; 12PM • Discuss the project schedule on the TES Intranet homepage • Lunch provided • Each employee briefly discusses their daily workload and current project status • General Announcements are made • Good news related to TES work • Attendance is highly recommended • In-house/Third-party vendors present on topics relevant to TES Mechanical and Electrical Breakfast Clubs • Every Wednesday, 8AM • Breakfast provided • Attendance for your discipline is highly recommended • 15-30 minute discussions discipline-specific 2/5/2014 18
  19. 19. Timesheets & Expense Reports AJERA • Ajera is the TES Accounting system • Time entry should be entered into the system daily • Timesheets MUST be submitted no later than Noon on Mondays for the previous week. 2/5/2014 19
  20. 20. Ajera Timesheets 2/5/2014 20
  21. 21. TES Project Scheduling Monday: PM Meeting Held and Revisions Made; a Final Schedule is Issued to the Office Thursday: PM Input Forms Returned and Draft of Schedule Sent to PMs for Revisions Friday: Revisions Made to the Schedule and a Tentative Schedule is Issued to the Office 2/5/2014 21
  22. 22. We’re excited you’re here. 2/5/2014 22