1. Jennifer Hiebert
206 Highview Dr Ballwin, MO 63011 |314-477-1698│ jennifer.hiebert918@gmail.com
Executive/Administrative Professional
• Customer Service
• Training & Development
• Troubleshooting
• 90 WPM
• Multi-tasking
• Project Management & Assistance
• Data entry
• Answering multi-line phone
systems
• Travel Arrangement
• Sales Support
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EDUCATION
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Ashford University- San Diego, CA May, 2018
Type of Degree: Business Information Systems
Relevant Coursework: English Composition I & II; Interpersonal Communications
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EXPERIENCE
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Guide Book Publishing - Ballwin, MO March 2009 - Present
Administrative Manager
• Supervise the work of the administrative and sales support employees to ensure adherence to quality standards, deadlines, and
proper procedures, correcting errors and problems
• Prepare and distribute reports and correspondences for Executive Management
• Provide excellent customer service to clientele by attending to questions, concerns, or complaints in an efficient and effective
manner
• Hire, train, and review performances for all administrative and sales support employees to ensure high employee retention and
performance
• Utilize a working knowledge of Microsoft Office and database system to increase process improvement
• Compile weekly sales meeting agenda to direct and organize sales support team in efficiently preparing travel, sales materials, and
reports
• Maintain companies bartering program by compiling reports for barter needed, used, and assigning out appropriate personnel to
obtain additional barter
Guide Book Publishing Ballwin, MO September 2006 - March 2009
Assistant Administrative Manager & Sales Support
• Assisted with the supervision of administrative and sales support employees to ensure adherence to quality standards, deadlines,
and proper procedures set by the Administrative Manager
• Provided excellent sales support to all account executives by obtaining and distributing all necessary information to increase sales
efficiency
• Arranged all travel arrangements for account executives and executive management including calculation of travel funds
• Entered sales contract and checks requiring attention to detail, time management, and confidentiality
• Provided backup to the receptionist
• Recorded daily sales numbers in order to compose reports for Executive Management
Guide Book Publishing Ballwin, MO June 2005 - April 2006
Post Close Loan Processor
• Organized mortgage documents in preparation for digitizing
• Exposed to highly sensitive client information which required a high level of confidentiality
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ACCOMPLISHMENTS
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• Member of the Golden Key Honor Society