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Seven Strategies to Surviving the Downturn A Compendium to 11.21.08 Fuel for Thought Series www.SigmaGroup.com
Geoff Ramsey’s Digital Marketing Now:  Seven Strategies to Surviving the Downturn is available as download at:  http://www.emarketer.com/7strategies.aspx
It’s ugly out there… Image: http://www.flickr.com/photos/21313845@N04/
[object Object],Image: http://www.flickr.com/photos/paperpariah/sets/72157604555040504/ Source:  http://www.emarketer.com/7strategies.aspx
[object Object],Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
[object Object],Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
Signs of growth in… Image: http://www.flickr.com/photos/21313845@N04/
projected to  grow  by  8.9%  in 2009 (eMarketer ) U.S.  online ad  spending Image: http://www.flickr.com/photos/28481088@N00/
Over  70%  of global marketing executives today  believe  online will determine  how  major campaigns are  planned  and  executed   (ANA Survey ) Image: http://www.flickr.com/photos/visualpanic/ Source:  http://www.emarketer.com/7strategies.aspx
Why  online  will weather the downturn  better   than other advertising  options ?
[object Object],More granular targeting and access to consumers at all stages of the buying cycle Image: http://www.flickr.com/photos/28481088@N00/
The Internet is interactive, allowing higher degrees of engagement with consumers  Paying close attention to online conversations gives marketers insights into consumer behavior, desires, feelings, problem issues, etc. Image::  http://www.flickr.com/photos/joeshlabotnik/305410323/sizes/l/ Source:  http://www.emarketer.com/7strategies.aspx
What are those 7 strategies?
Source:  http://www.emarketer.com/7strategies.aspx Get with the Accountability Program Strategy 1 Image: http://www.flickr.com/photos/ebolasmallpox/
Source:  http://www.emarketer.com/7strategies.aspx Now is the time  to step up efforts to quantify and measure the value of marketing programs Geoff Ramsey, eMarketer “ ” Image: http://www.flickr.com/photos/ebolasmallpox/
Measure online branding efforts – Intergrating with search to get a more complete assessment Break down silos – search/display ads, online/offline media and channels  Build a sales impact model to better assess how online messages convert shoppers into buyers, both online and in stores   Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
Keep Doing Search Strategy Image  http://www.flickr.com/photos/lwr/2407848183/ Source:  http://www.emarketer.com/7strategies.aspx
It’s a necessity for marketers in a depressed economy as consumers welcome search ads, rather than view them as interruption or disruption.  Geoff Ramsey, eMarketer “ ” Source:  http://www.emarketer.com/7strategies.aspx
Search provides a highly measurable ROI Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
Search garners click-throught rates that exceed all other forms of online advertising Image:  http://www.flickr.com/photos/28481088@N00/2094624041/in/photostream/ Source:  http://www.emarketer.com/7strategies.aspx
Search offers the potential for immediate online sales as well as for offline sales at a later time Image:  http://www.flickr.com/photos/28481088@N00/2096361609/ Source:  http://www.emarketer.com/7strategies.aspx
3 Anti-Search Strategy Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx
Don’t ignore the power of branding online… brand advertising creates the intent, and search helps you resolve the purchase .  Geoff Ramsey, eMarketer “ ” Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx
[object Object],Image: http://www.flickr.com/photos/gaetanlee/ Source:  http://www.emarketer.com/7strategies.aspx
For retailers with an online and offline channel, 68% of the impact of display ads was found in the offline sales channel Image: http://www.flickr.com/photos/paperpariah/sets/72157604555040504/ Source:  http://www.emarketer.com/7strategies.aspx
My expectation is we’ll see a lot more shopping around, a lot more research [because of the recession], so there is an opportunity there to reach people where they are doing their research online…Brand advertising and display advertising create the intent, and search helps you resolve  the purchase.  Hal Varian, chief economist, Google, TravelThink Conference, October 8, 2008 “ ” Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
In the increasingly advertising-filled online environment, you know that you’re often exposed to more than one message from a marketer before you buy. You see a display ad one day, a video ad the next day, and maybe the day after that you search for the product and purchase. If the search ad is the only one getting the credit for the conversion, the marketer isn’t getting the full story.  Esco Strong, analyst, Atlas Institute,“Where Can You Find Your Customer?,” Microsoft, 2007 “ ” Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
The Web is the best platform for getting consumers from awareness to transaction the world has ever seen, yet few advertisers leverage the Web as a transaction platform. David Koretz, MediaPost’s Online Publishing Insider, October 16, 2008 “ ” Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
[object Object],[object Object],[object Object],[object Object],to   Image: http://www.flickr.com/photos/chichacha/ Source:  http://www.emarketer.com/7strategies.aspx
Stay Close to Customers Strategy Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
When times are tough, marketers should make every attempt to stay close to their core customers. With nearly 70% of all adults online, the Internet has reached the threshold of becoming a mass medium   .  Geoff Ramsey, eMarketer “ ” Source:  http://www.emarketer.com/7strategies.aspx
Two things to consider…  Source:  http://www.emarketer.com/7strategies.aspx
Email Still a great medium for   staying   in  touch .  Keep email campaigns   targeted   and   personalized   as a means to staying close to customers. Image:  http://www.flickr.com/photos/dcjohn/8474890/ Source:  http://www.emarketer.com/7strategies.aspx
Social Media Where consumer   conversations  are taking place – on blogs, consumer review sites, social portal sites and real-time conversational applications Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx Image:  http://www.flickr.com/photos/luc/ Source:  http://www.emarketer.com/7strategies.aspx
Use blogs, social media and tools to   Look,   Listen ,   Lounge   and  Learn Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx Image:  http://www.flickr.com/photos/eusoudaniel/2344561300/ Source:  http://www.emarketer.com/7strategies.aspx
Notice what words and language consumers use and how they interact, influence and pass along information. Listen how consumers talk about your product/service category. Image:  http://www.flickr.com/photos/sookie/ Source:  http://www.emarketer.com/7strategies.aspx
Observe if there are real or perceived problems relating to your product or customer service.  Unleash the wisdom of the consumer  by incorporating it into your initiative. Image:  http://www.flickr.com/photos/fenchurch/ Source:  http://www.emarketer.com/7strategies.aspx
Best practices for using Social Media…
Join  in the conversation. But make sure you pick the  right community  and that you are adding  real value Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx Image:  http://www.flickr.com/photos/briansolis/ Source:  http://www.emarketer.com/7strategies.aspx
Keep  brand fans  happy.  Focus   on your brand  enthusiasts   and let them  “share the love”  with others Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx Image:  http://www.flickr.com/photos/ringydingydo/ Source:  http://www.emarketer.com/7strategies.aspx
Tap  into coveted  influentials Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx Image:  http://www.flickr.com/photos/cesarcabrera/ Source:  http://www.emarketer.com/7strategies.aspx
Engender Trust Strategy Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx
Trust is the currency of brands, and it has never been harder to create or hold on to .  Geoff Ramsey, eMarketer ” “ Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx
Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx
How do you engender trust with consumers?  Image:  http://www.flickr.com/photos/chichacha/ Source:  http://www.emarketer.com/7strategies.aspx
Realize consumers  trust each other  more than they trust you. Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx
Don’t go dark on them –  continue  to  market  and  advertise . Image:  http://www.flickr.com/photos/78124746@N00/ Source:  http://www.emarketer.com/7strategies.aspx
Make your  product  and  customer  service  as  good   as can be.  Image:  http://www.flickr.com/photos/thomashawk/ Source:  http://www.emarketer.com/7strategies.aspx
Emphasize  listening  over loud speaking. Image:  http://www.flickr.com/photos/santos/ Source:  http://www.emarketer.com/7strategies.aspx
Transparency = Trust Adapt  messages  to be more  real  – less marketing talk  Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
Engage Prospects and Customers via Video Strategy Image:  http://www.flickr.com/photos/loewenhertz/103955516/ Source:  http://www.emarketer.com/7strategies.aspx
Average consumer recall of an un-skippable ad online is 50%, versus 18% for a similar ad on broadcast television.  Magid Associates, 2008 ” “ Source:  http://www.emarketer.com/7strategies.aspx
In 2008, 80% of Internet users viewed online video (equates to 154 million)  Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx
Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx Projected to increase to 167.5 million Americans in 2009, representing 87% of Internet users.
Image:  http://www.flickr.com/photos/crosslens/ Source:  http://www.emarketer.com/7strategies.aspx
Image: http://www.flickr.com/photos/28481088@N00/ Source:  http://www.emarketer.com/7strategies.aspx
Two  basic  strategies  for  engaging  with  online video … Image: http://www.flickr.com/photos/bip/ Source:  http://www.emarketer.com/7strategies.aspx
Place video footage of your products on your Web site to provide a more visual experience (i.e., demo) Image:  http://www.flickr.com/photos/zapthedingbat/3028956788/ Source:  http://www.emarketer.com/7strategies.aspx
Place video “ads” on video content sites, such as YouTube, Hulu, or better yet, smaller niche sites addressing your target customer. Image:  http://www.flickr.com/photos/djou/647642712/ Source:  http://www.emarketer.com/7strategies.aspx
Strategy 7 :  Test  Test  Test Image:  http://www.flickr.com/photos/philmclean/81540329/ Source:  http://www.emarketer.com/7strategies.aspx
It’s  tough  out there, but  now  is really a  terrific time  to  experiment.   Image:  http://www.flickr.com/photos/ebolasmallpox/3044257779/ Source:  http://www.emarketer.com/7strategies.aspx
Not on wacky, unproven tactics…  but on  practical ,  data-supported  success  strategies  that marketers are already deploying today.  Image:  http://www.flickr.com/photos/28481088@N00/2412138018/ Source:  http://www.emarketer.com/7strategies.aspx
There is simply  no excuse  today  not to  be  experimenting constantly, relentlessly with  digital media  and  applications .  Image:  http://www.flickr.com/photos/28481088@N00/2095395404/in/set-72157603519931849/ Source:  http://www.emarketer.com/7strategies.aspx
Marketers  can read all the research in the world, but if they don’t  try  a tactic themselves… they will never know if it can  work  for their  brand.   Image:  http://www.flickr.com/photos/nickwheeleroz/2475011402/ Source:  http://www.emarketer.com/7strategies.aspx
The opportunities are limited only by creativity and imagination. –  Geoff Ramsey Image:  http://www.flickr.com/photos/luchilu/ Source:  http://www.emarketer.com/7strategies.aspx
Want more info? Contact: [email_address] Or Visit: http://www.sigmagroup.com

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7 Strategies for Surviving the Marketing Downturn

  • 1. Seven Strategies to Surviving the Downturn A Compendium to 11.21.08 Fuel for Thought Series www.SigmaGroup.com
  • 2. Geoff Ramsey’s Digital Marketing Now: Seven Strategies to Surviving the Downturn is available as download at: http://www.emarketer.com/7strategies.aspx
  • 3. It’s ugly out there… Image: http://www.flickr.com/photos/21313845@N04/
  • 4.
  • 5.
  • 6.
  • 7. Signs of growth in… Image: http://www.flickr.com/photos/21313845@N04/
  • 8. projected to grow by 8.9% in 2009 (eMarketer ) U.S. online ad spending Image: http://www.flickr.com/photos/28481088@N00/
  • 9. Over 70% of global marketing executives today believe online will determine how major campaigns are planned and executed (ANA Survey ) Image: http://www.flickr.com/photos/visualpanic/ Source: http://www.emarketer.com/7strategies.aspx
  • 10. Why online will weather the downturn better than other advertising options ?
  • 11.
  • 12. The Internet is interactive, allowing higher degrees of engagement with consumers Paying close attention to online conversations gives marketers insights into consumer behavior, desires, feelings, problem issues, etc. Image:: http://www.flickr.com/photos/joeshlabotnik/305410323/sizes/l/ Source: http://www.emarketer.com/7strategies.aspx
  • 13. What are those 7 strategies?
  • 14. Source: http://www.emarketer.com/7strategies.aspx Get with the Accountability Program Strategy 1 Image: http://www.flickr.com/photos/ebolasmallpox/
  • 15. Source: http://www.emarketer.com/7strategies.aspx Now is the time to step up efforts to quantify and measure the value of marketing programs Geoff Ramsey, eMarketer “ ” Image: http://www.flickr.com/photos/ebolasmallpox/
  • 16. Measure online branding efforts – Intergrating with search to get a more complete assessment Break down silos – search/display ads, online/offline media and channels Build a sales impact model to better assess how online messages convert shoppers into buyers, both online and in stores Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 17. Keep Doing Search Strategy Image http://www.flickr.com/photos/lwr/2407848183/ Source: http://www.emarketer.com/7strategies.aspx
  • 18. It’s a necessity for marketers in a depressed economy as consumers welcome search ads, rather than view them as interruption or disruption. Geoff Ramsey, eMarketer “ ” Source: http://www.emarketer.com/7strategies.aspx
  • 19. Search provides a highly measurable ROI Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 20. Search garners click-throught rates that exceed all other forms of online advertising Image: http://www.flickr.com/photos/28481088@N00/2094624041/in/photostream/ Source: http://www.emarketer.com/7strategies.aspx
  • 21. Search offers the potential for immediate online sales as well as for offline sales at a later time Image: http://www.flickr.com/photos/28481088@N00/2096361609/ Source: http://www.emarketer.com/7strategies.aspx
  • 22. 3 Anti-Search Strategy Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx
  • 23. Don’t ignore the power of branding online… brand advertising creates the intent, and search helps you resolve the purchase . Geoff Ramsey, eMarketer “ ” Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx
  • 24.
  • 25. For retailers with an online and offline channel, 68% of the impact of display ads was found in the offline sales channel Image: http://www.flickr.com/photos/paperpariah/sets/72157604555040504/ Source: http://www.emarketer.com/7strategies.aspx
  • 26. My expectation is we’ll see a lot more shopping around, a lot more research [because of the recession], so there is an opportunity there to reach people where they are doing their research online…Brand advertising and display advertising create the intent, and search helps you resolve the purchase. Hal Varian, chief economist, Google, TravelThink Conference, October 8, 2008 “ ” Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 27. In the increasingly advertising-filled online environment, you know that you’re often exposed to more than one message from a marketer before you buy. You see a display ad one day, a video ad the next day, and maybe the day after that you search for the product and purchase. If the search ad is the only one getting the credit for the conversion, the marketer isn’t getting the full story. Esco Strong, analyst, Atlas Institute,“Where Can You Find Your Customer?,” Microsoft, 2007 “ ” Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 28. The Web is the best platform for getting consumers from awareness to transaction the world has ever seen, yet few advertisers leverage the Web as a transaction platform. David Koretz, MediaPost’s Online Publishing Insider, October 16, 2008 “ ” Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 29.
  • 30. Stay Close to Customers Strategy Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 31. When times are tough, marketers should make every attempt to stay close to their core customers. With nearly 70% of all adults online, the Internet has reached the threshold of becoming a mass medium . Geoff Ramsey, eMarketer “ ” Source: http://www.emarketer.com/7strategies.aspx
  • 32. Two things to consider… Source: http://www.emarketer.com/7strategies.aspx
  • 33. Email Still a great medium for staying in touch . Keep email campaigns targeted and personalized as a means to staying close to customers. Image: http://www.flickr.com/photos/dcjohn/8474890/ Source: http://www.emarketer.com/7strategies.aspx
  • 34. Social Media Where consumer conversations are taking place – on blogs, consumer review sites, social portal sites and real-time conversational applications Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx Image: http://www.flickr.com/photos/luc/ Source: http://www.emarketer.com/7strategies.aspx
  • 35. Use blogs, social media and tools to Look, Listen , Lounge and Learn Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx Image: http://www.flickr.com/photos/eusoudaniel/2344561300/ Source: http://www.emarketer.com/7strategies.aspx
  • 36. Notice what words and language consumers use and how they interact, influence and pass along information. Listen how consumers talk about your product/service category. Image: http://www.flickr.com/photos/sookie/ Source: http://www.emarketer.com/7strategies.aspx
  • 37. Observe if there are real or perceived problems relating to your product or customer service. Unleash the wisdom of the consumer by incorporating it into your initiative. Image: http://www.flickr.com/photos/fenchurch/ Source: http://www.emarketer.com/7strategies.aspx
  • 38. Best practices for using Social Media…
  • 39. Join in the conversation. But make sure you pick the right community and that you are adding real value Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx Image: http://www.flickr.com/photos/briansolis/ Source: http://www.emarketer.com/7strategies.aspx
  • 40. Keep brand fans happy. Focus on your brand enthusiasts and let them “share the love” with others Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx Image: http://www.flickr.com/photos/ringydingydo/ Source: http://www.emarketer.com/7strategies.aspx
  • 41. Tap into coveted influentials Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx Image: http://www.flickr.com/photos/cesarcabrera/ Source: http://www.emarketer.com/7strategies.aspx
  • 42. Engender Trust Strategy Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx
  • 43. Trust is the currency of brands, and it has never been harder to create or hold on to . Geoff Ramsey, eMarketer ” “ Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx
  • 44. Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx
  • 45. How do you engender trust with consumers? Image: http://www.flickr.com/photos/chichacha/ Source: http://www.emarketer.com/7strategies.aspx
  • 46. Realize consumers trust each other more than they trust you. Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx
  • 47. Don’t go dark on them – continue to market and advertise . Image: http://www.flickr.com/photos/78124746@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 48. Make your product and customer service as good as can be. Image: http://www.flickr.com/photos/thomashawk/ Source: http://www.emarketer.com/7strategies.aspx
  • 49. Emphasize listening over loud speaking. Image: http://www.flickr.com/photos/santos/ Source: http://www.emarketer.com/7strategies.aspx
  • 50. Transparency = Trust Adapt messages to be more real – less marketing talk Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 51. Engage Prospects and Customers via Video Strategy Image: http://www.flickr.com/photos/loewenhertz/103955516/ Source: http://www.emarketer.com/7strategies.aspx
  • 52. Average consumer recall of an un-skippable ad online is 50%, versus 18% for a similar ad on broadcast television. Magid Associates, 2008 ” “ Source: http://www.emarketer.com/7strategies.aspx
  • 53. In 2008, 80% of Internet users viewed online video (equates to 154 million) Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx
  • 54. Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx Projected to increase to 167.5 million Americans in 2009, representing 87% of Internet users.
  • 55. Image: http://www.flickr.com/photos/crosslens/ Source: http://www.emarketer.com/7strategies.aspx
  • 56. Image: http://www.flickr.com/photos/28481088@N00/ Source: http://www.emarketer.com/7strategies.aspx
  • 57. Two basic strategies for engaging with online video … Image: http://www.flickr.com/photos/bip/ Source: http://www.emarketer.com/7strategies.aspx
  • 58. Place video footage of your products on your Web site to provide a more visual experience (i.e., demo) Image: http://www.flickr.com/photos/zapthedingbat/3028956788/ Source: http://www.emarketer.com/7strategies.aspx
  • 59. Place video “ads” on video content sites, such as YouTube, Hulu, or better yet, smaller niche sites addressing your target customer. Image: http://www.flickr.com/photos/djou/647642712/ Source: http://www.emarketer.com/7strategies.aspx
  • 60. Strategy 7 : Test Test Test Image: http://www.flickr.com/photos/philmclean/81540329/ Source: http://www.emarketer.com/7strategies.aspx
  • 61. It’s tough out there, but now is really a terrific time to experiment. Image: http://www.flickr.com/photos/ebolasmallpox/3044257779/ Source: http://www.emarketer.com/7strategies.aspx
  • 62. Not on wacky, unproven tactics… but on practical , data-supported success strategies that marketers are already deploying today. Image: http://www.flickr.com/photos/28481088@N00/2412138018/ Source: http://www.emarketer.com/7strategies.aspx
  • 63. There is simply no excuse today not to be experimenting constantly, relentlessly with digital media and applications . Image: http://www.flickr.com/photos/28481088@N00/2095395404/in/set-72157603519931849/ Source: http://www.emarketer.com/7strategies.aspx
  • 64. Marketers can read all the research in the world, but if they don’t try a tactic themselves… they will never know if it can work for their brand. Image: http://www.flickr.com/photos/nickwheeleroz/2475011402/ Source: http://www.emarketer.com/7strategies.aspx
  • 65. The opportunities are limited only by creativity and imagination. – Geoff Ramsey Image: http://www.flickr.com/photos/luchilu/ Source: http://www.emarketer.com/7strategies.aspx
  • 66. Want more info? Contact: [email_address] Or Visit: http://www.sigmagroup.com