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Maximizing Your Impact With Twitter Ads –Customer Acquisition and Lead Generation#SMX #11B
Know Your Target Audience…On Twitter         Target Audience           Small size company owner in North America          ...
Promoted Account                                                 Charged on a cost per follower                           ...
Promoted Account     Build your     follower base by     targeting users     with particular     interests and     influen...
Promoted Account – The Set Up     Target interests that     align with your     content/product/serv     ice     Target us...
Promoted Account    “Include users like my    followers”         - If you have a           followers base that is         ...
Promoted Account    Specify what    geographic locations    are important.    Where do you do    business?Page 7          ...
Promoted Account     Is your     product/service     gender bias or     neutral?Page 8                 #SMX #11B | @Jenera...
Promoted Account         Check your         projected reach         based on your         targeting settings         and b...
Plan, Set Up, and Execute Campaigns                                                                            Killer Offe...
Types of Offers          •   Content          •   Free trial          •   Newsletter sign up          •   Request a demo  ...
Creating Offers• Use search keywords in  your copy• Placement of link• Use relevant hashtags• Ask a question• Present a so...
Good vs. Bad OffersPage 13               #SMX #11B | @Jenerationy
Killer Offer > Landing Page7.9%                                             13.9%Page 14               #SMX #11B | @Jenera...
Campaigns          There are three types of campaigns          you can run:          • Promoted Tweets in search          ...
Promoted Tweets in Search    Promoted Tweets    are ordinary Tweets    that show up at the    top of relevant    search   ...
Promoted Tweets in Search – The Set Up    Select keywords that    are relevant to your    offer    Put them in    quotatio...
Promoted Tweets in Search   Specify what   geographic locations   are important.   Where do you do   business?Page 18     ...
Promoted Tweets in Search   Choose which devices   to display on   If you care about form   completions choose   desktop o...
*Device Targeting Experiment  • Promoted Tweets in Timeline  • 24 hour                Campaign      Cost per   Engagement ...
Promoted Tweets in Search   Is your offer gender   bias or neutral?Page 21                   #SMX #11B | @Jenerationy
Promoted Tweets in Search   Choose your   conversion optimized   tweet with the   content that aligns to   the search term...
Promoted Tweets in Timelines                                                                     Promoting Tweets to targe...
Promoted Tweets in Timelines – The Set Up   Select keywords that are   relevant to your offer   You can target @usernames ...
Promoted Tweets in Timelines   Include followers?   Include users like your   followers?*   Control Net New Leads vs.   To...
*Followers Targeting Experiment   • Promoted Tweets in Timeline   • 24 hour                Campaign     Cost per   Engagem...
Promoted Tweets in Timelines   Pick specific locations where   you do businessPage 27                            #SMX #11B...
Promoted Tweets in Timelines   Choose which devices to   display on   If you care about form   completions choose desktop ...
Promoted Tweets in Timelines   Is your offer gender bias or   neutral?Page 29                           #SMX #11B | @Jener...
Promoted Tweets in Timelines  Manual vs. Most recent  Tweet  For lead gen – always choose  your ownPage 30                ...
Promoted Trends   With Promoted Trends, users   see time-, context-, and   event-sensitive trends   promoted by advertiser...
Reporting SuccessPage 32             #SMX #11B | @Jenerationy
Reporting Success – Earned MediaPage 33            #SMX #11B | @Jenerationy
Reporting Success – ROILead Profile         683 leads         150 Agencies (22%), 536 Non Agency (78%)         88 Title...
Tips for Managing Campaigns   • Strategy   • Goals and baseline metrics   • Content plan   • Frequency   • Set and manage ...
More Info About Twitter AdsCONTENT• Optify’s Case Study on business.twitter.com• The 5 Step Plan to Start Driving Leads fr...
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Maximizing Your Impact With Twitter Ads (#smx #11B)

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Maximizing Your Impact With Twitter Ads (#smx #11B)

Twitter’s ad options are continuing to evolve, with mobile targeting and self-service ad opportunities as recent examples. In this session you’ll learn how the experts craft effective creative, select appropriate ad formats and targeting, and create landing pages that convert for Promoted Tweets, Promoted Accounts and Promoted Trends.

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  • Twitter’s ad options are continuing to evolve, with mobile targeting and self-service ad opportunities as recent examples. In this session you’ll learn how the experts craft effective creative, select appropriate ad formats and targeting, and create landing pages that convert for Promoted Tweets, Promoted Accounts and Promoted Trends.Hi my name is jennifer, I’m the marketing manager at Optify, a digital marketing software suite for agencies and b2b marketers. I manage all our demand gen program, which also includes social media. We think of social as channels within our whole integrated marketing program. For Twitter specifically we’ve been using Twitter Ads for a year in a half and have allocated more budget towards that channel every month because it has been pretty successful for us to drive leads that convert into customers.Presentation to help you optimize your campaigns for lead generation and not waste money on non converting engagements
  • It’s easy for marketers to become distracted by all the conversations on twitter and forget the main reason they using that channel, to drive demand. Similar to building a search persona to build your SEO campaigns, create a persona to learn about the Twitter audience that you want to reach. Target Audience – describe your perfect buyerSmall sized company in North America looking for a marketing software Understand Pain Points – How would your target customer articulate their need for your product in terms of keywords? What kinds of questions would they ask help for on Twitter?Need to drive more demand, need to streamline reporting, need more granular tracking capabilities Solution - Content includes overview, description, review and testimonial, as well as demo or trial Search Queries - Marketing software, how to drive more leads, how to acquire more customers Hashtags - #inbound, #content, #onlinemarketing, #leadgen, #webmktg Call-to-Action – Offer a call to action that compels the Twitter user to dive deeper into your conversion funnel. Free trial, purchase now, call for consultation, compare products, download a whitepaper
  • Use promoted accounts to build a following of your target audience. Blueprint of a Promoted AccountCharged on a cost per follower (CPF) basisShown in the Who to follow section – first positionShows a yellow or purple box “Promoted”Shows related people in your network that are following that accountShows the Twtitter AvatarShows the Twitter Name and UsernameYour account will be promoted in search results for related keywords and the “Who to follow” section of Twitter.
  • Everything you tweet organically will be seen by your potential buyers and when you run campaigns to your followers and users like your followers your Tweets are in front of the right peoplegetting more followers will help you establish a stronger presence, increase your reach, build your brand name and eventually generate more leads.
  • Best way to set up a promoted account campaignAdd relevant categories, add relevant users who are influencers of the interest“Include users like my followers” – if you have a followers base that is on target, check this box. If you don’t have the right followers base, don’t check this box. Specific what locations are important. International or local?Is your product/service gender bias or neutral?Set your campaign time period and bid.Once you set up targeting, you can see the summary of the campaign: estimated reach, interests, location, gender, bid
  • Best way to set up a promoted account campaignAdd relevant categories, add relevant users who are influencers of the interest“Include users like my followers” – if you have a followers base that is on target, check this box. If you don’t have the right followers base, don’t check this box. Specific what locations are important. International or local?Is your product/service gender bias or neutral?Set your campaign time period and bid.Once you set up targeting, you can see the summary of the campaign: estimated reach, interests, location, gender, bid
  • Best way to set up a promoted account campaignAdd relevant categories, add relevant users who are influencers of the interest“Include users like my followers” – if you have a followers base that is on target, check this box. If you don’t have the right followers base, don’t check this box. Specific what locations are important. International or local?Is your product/service gender bias or neutral?Set your campaign time period and bid.Once you set up targeting, you can see the summary of the campaign: estimated reach, interests, location, gender, bid
  • Best way to set up a promoted account campaignAdd relevant categories, add relevant users who are influencers of the interest“Include users like my followers” – if you have a followers base that is on target, check this box. If you don’t have the right followers base, don’t check this box. Specific what locations are important. International or local?Is your product/service gender bias or neutral?Set your campaign time period and bid.Once you set up targeting, you can see the summary of the campaign: estimated reach, interests, location, gender, bid
  • Best way to set up a promoted account campaignAdd relevant categories, add relevant users who are influencers of the interest“Include users like my followers” – if you have a followers base that is on target, check this box. If you don’t have the right followers base, don’t check this box. Specific what locations are important. International or local?Is your product/service gender bias or neutral?Set your campaign time period and bid.Once you set up targeting, you can see the summary of the campaign: estimated reach, interests, location, gender, bid
  • Layout your content plan for the campaigns to determine the offers and follow up.B2B and B2C examples of offers
  • http://www.kmart.com/shc/s/dap_10151_10104_DAP_KM+Black+Friday?adcell=promo1previewdoorbuster&SID=ISm22200224x000651http://whatsmyneed.com/https://twitter.com/tide/status/268003019541581824https://twitter.com/Spredfast/status/264079381822058496https://twitter.com/windowsphone/status/269167904229044224
  • 1. Include call-to-actions in Tweets with a required form on the landing page for users to fill out.Whether you're promoting a new whitepaper, guide, ebook, promotion offer, coupon, or free trial; be sure to include a form on your landing page to convert the visitor from Twitter to a lead.promote gated content" since that's the only way they will generate leads and attribute them to Twitter.you should not promote just gated content. It might also be a good point to talk about ratios of tweets - 15% self promoting, 70% share content, 15% interactions.
  • 1. Include call-to-actions in Tweets with a required form on the landing page for users to fill out.Whether you're promoting a new whitepaper, guide, ebook, promotion offer, coupon, or free trial; be sure to include a form on your landing page to convert the visitor from Twitter to a lead.
  • Offers can be included into three types of campaigns
  • Use your focused keywords from your SEO strategy and the search terms that are driving trafic to your site to determine which keyword to use for your Promoted Tweets in Search campaigns.
  • - Select keywords that are relevant to your offer – put them in “” if you want exact match, you can target @usernames as keywords- Pick specific locations where you do business- Choose which devices to display on – If you care about form completions choose desktop only so you don’t waste money on non conversions- Is your offer gender bias or neutral?- Choose what Tweet you want to promote
  • - Select keywords that are relevant to your offer – put them in “” if you want exact match, you can target @usernames as keywords- Pick specific locations where you do business- Choose which devices to display on – If you care about form completions choose desktop only so you don’t waste money on non conversions- Is your offer gender bias or neutral?- Choose what Tweet you want to promote
  • - Select keywords that are relevant to your offer – put them in “” if you want exact match, you can target @usernames as keywords- Pick specific locations where you do business- Choose which devices to display on – If you care about form completions choose desktop only so you don’t waste money on non conversions- Is your offer gender bias or neutral?- Choose what Tweet you want to promote
  • - Select keywords that are relevant to your offer – put them in “” if you want exact match, you can target @usernames as keywords- Pick specific locations where you do business- Choose which devices to display on – If you care about form completions choose desktop only so you don’t waste money on non conversions- Is your offer gender bias or neutral?- Choose what Tweet you want to promote
  • They are able to click on a Promoted Trend to view all Tweets containing the trending #hashtag or trend terms. They are also able to Tweet about the Promoted Trend by including the terms in their Tweets. Best practices:- There is one promoted trend ever 24 hrsOnly one advertiser can ‘book’ a promoted trend a day so you have to work with you Twitter rep to claim your day far in advanceYou can buy a trend for specific locations or globally. Be preapared to drop around 100K for a US promoted trend topicOn the plus side, promoted trends get about 50% engagement rate (when the typical is 1-5% and you don’t pay or each impression or engagement so it’s an effective national branding strategy
  • Monitor Twitter campaign on a daily basis and optimize campaigns to achieve highest performance levelsCheck your Twitter campaigns on a daily basis to make sure you are targeting the right keywords, location, and devices with the Tweets you are promoting. Also, adjust the bid accordingly using the suggested bid range that  changes on a daily basis.Close the loop by Tweeting relevant follow up links to users who became a lead from TwitterIf you have the capability to track a lead that converted from Twitter from a specific Tweet, close the loop and reply back on Twitter with follow up content.
  • Transcript of "Maximizing Your Impact With Twitter Ads (#smx #11B)"

    1. 1. Maximizing Your Impact With Twitter Ads –Customer Acquisition and Lead Generation#SMX #11B
    2. 2. Know Your Target Audience…On Twitter Target Audience Small size company owner in North America looking for a marketing software for their business Pain Point Need to drive more demand, need to streamline reporting, need more granular tracking capabilities Solution Content includes overview, description, review and testimonial, as well as demo or trial Search Queries Marketing software, how to drive more leads, how to acquire more customers Hashtags #inbound, #content, #onlinemktg Free trial, purchase now, compare products, Call-to-Action download whitepaperPage 2 #SMX #11B | @Jenerationy
    3. 3. Promoted Account Charged on a cost per follower (CPF) basis Shown in the Who to follow section – first positionPage 3 #SMX #11B | @Jenerationy
    4. 4. Promoted Account Build your follower base by targeting users with particular interests and influencers of specific interests.Page 4 #SMX #11B | @Jenerationy
    5. 5. Promoted Account – The Set Up Target interests that align with your content/product/serv ice Target users that are influential about your product/servicePage 5 #SMX #11B | @Jenerationy
    6. 6. Promoted Account “Include users like my followers” - If you have a followers base that is on target, check this box. - If you don’t have the right audience, don’t check this box.Page 6 #SMX #11B | @Jenerationy
    7. 7. Promoted Account Specify what geographic locations are important. Where do you do business?Page 7 #SMX #11B | @Jenerationy
    8. 8. Promoted Account Is your product/service gender bias or neutral?Page 8 #SMX #11B | @Jenerationy
    9. 9. Promoted Account Check your projected reach based on your targeting settings and bidPage 9 #SMX #11B | @Jenerationy
    10. 10. Plan, Set Up, and Execute Campaigns Killer Offer KILLER KILLER NEXT FUTURE OFFER OFFER OFFER OFFERS Landing Page Download Fill out the Sign up for Request a the Study Survey our Webinar Demo Thank You Page Thank You Email Sign up for Click for a Purchase Enter newsletter Promo Code Now Sweepstakes Email Template for SalesPage 10 #SMX #11B | @Jenerationy
    11. 11. Types of Offers • Content • Free trial • Newsletter sign up • Request a demo • Discount code • Product promotion • Webinars • Events • ExclusivePage 11 #SMX #11B | @Jenerationy
    12. 12. Creating Offers• Use search keywords in your copy• Placement of link• Use relevant hashtags• Ask a question• Present a solution• Address their pain points• Include a picture or video• Promote gated contentPage 12 #SMX #11B | @Jenerationy
    13. 13. Good vs. Bad OffersPage 13 #SMX #11B | @Jenerationy
    14. 14. Killer Offer > Landing Page7.9% 13.9%Page 14 #SMX #11B | @Jenerationy
    15. 15. Campaigns There are three types of campaigns you can run: • Promoted Tweets in search • Promoted Tweets in timelines • Promoted Trends For each campaign learn: • What is it • When is it best to use • How to set it up • Best practice for targetingPage 15 #SMX #11B | @Jenerationy
    16. 16. Promoted Tweets in Search Promoted Tweets are ordinary Tweets that show up at the top of relevant search Use Promoted Tweets in Search to reach an audience interested in a specific topicPage 16 #SMX #11B | @Jenerationy
    17. 17. Promoted Tweets in Search – The Set Up Select keywords that are relevant to your offer Put them in quotations if you want exact match, you can target @usernames as keywords Check which organic search terms are driving the highest quality visitors to your site and to determine your targeting criteriaPage 17 #SMX #11B | @Jenerationy
    18. 18. Promoted Tweets in Search Specify what geographic locations are important. Where do you do business?Page 18 #SMX #11B | @Jenerationy
    19. 19. Promoted Tweets in Search Choose which devices to display on If you care about form completions choose desktop only so you don’t waste money on non conversions*Page 19 #SMX #11B | @Jenerationy
    20. 20. *Device Targeting Experiment • Promoted Tweets in Timeline • 24 hour Campaign Cost per Engagement Impression Engagement # of Leads Cost per spend Engagement rate Count LeadTargeting $640 $1.09 .85 69575 589 30 $21 iOS & AndroidTargeting $245 $1.49 .49 33590 165 15 $16Desktop Higher engagements and impressions when target iO & Android devices Lower cost per lead when targeting Desktop Page 20 #SMX #11B | @Jenerationy
    21. 21. Promoted Tweets in Search Is your offer gender bias or neutral?Page 21 #SMX #11B | @Jenerationy
    22. 22. Promoted Tweets in Search Choose your conversion optimized tweet with the content that aligns to the search termsPage 22 #SMX #11B | @Jenerationy
    23. 23. Promoted Tweets in Timelines Promoting Tweets to targeting users in their timeline, at scale.Use Promoted Tweets in Timelines to reach followerswho might have missed your organic Tweets and/orusers who share similar interests with your followers.Page 23 #SMX #11B | @Jenerationy
    24. 24. Promoted Tweets in Timelines – The Set Up Select keywords that are relevant to your offer You can target @usernames as interestsPage 24 #SMX #11B | @Jenerationy
    25. 25. Promoted Tweets in Timelines Include followers? Include users like your followers?* Control Net New Leads vs. Total ResponsesPage 25 #SMX #11B | @Jenerationy
    26. 26. *Followers Targeting Experiment • Promoted Tweets in Timeline • 24 hour Campaign Cost per Engagement # of Leads Cost per # of Net Cost per spend Engagement rate Lead New Leads New LeadTargeting $830 $.76 .93 72 $11.52 52 $15.96Followers onlyTargeting $745 $.83 .56 65 $11.46 57 $13.07Users likefollowers only Targeting users like followers only resulted in more net new leads versus known contacts Page 26 #SMX #11B | @Jenerationy
    27. 27. Promoted Tweets in Timelines Pick specific locations where you do businessPage 27 #SMX #11B | @Jenerationy
    28. 28. Promoted Tweets in Timelines Choose which devices to display on If you care about form completions choose desktop only so you don’t waste money on non conversionsPage 28 #SMX #11B | @Jenerationy
    29. 29. Promoted Tweets in Timelines Is your offer gender bias or neutral?Page 29 #SMX #11B | @Jenerationy
    30. 30. Promoted Tweets in Timelines Manual vs. Most recent Tweet For lead gen – always choose your ownPage 30 #SMX #11B | @Jenerationy
    31. 31. Promoted Trends With Promoted Trends, users see time-, context-, and event-sensitive trends promoted by advertisers "Promoted." Paid Promoted Trends appear at the top of the Trending Topics list on Twitter and are clearly marked as "Promoted."Page 31 #SMX #11B | @Jenerationy
    32. 32. Reporting SuccessPage 32 #SMX #11B | @Jenerationy
    33. 33. Reporting Success – Earned MediaPage 33 #SMX #11B | @Jenerationy
    34. 34. Reporting Success – ROILead Profile  683 leads  150 Agencies (22%), 536 Non Agency (78%)  88 Title contains ‘marketing’ or ‘digital’ (13%)  66 Bad Information (10%), 70 out of scope (10%)Opportunities  Profile o 15 Agency – 68% o 7 Non Agency – 31%  Stage o (2) at 100%, (4) at 80%, (7) at 25%, (3) at 20%, (21) at 10%, (3) at 0% o Offers that contributed to opps: Build Your SEO Campaign in 15 Min (12), Build a Social Media Campaign (13), Link Building (1), 5 Ways to Grow Your Agency Business (4), Site Redesign Guide (4), T4B Guide (1), organic (1)Page 34 #SMX #11B | @Jenerationy
    35. 35. Tips for Managing Campaigns • Strategy • Goals and baseline metrics • Content plan • Frequency • Set and manage budget • Track everything – but focus on the metrics that matter • Test, test, test • Social nurturingPage 35 #SMX #11B | @Jenerationy
    36. 36. More Info About Twitter AdsCONTENT• Optify’s Case Study on business.twitter.com• The 5 Step Plan to Start Driving Leads from Social Media• Using Twitter to Increase Reach and Engagement During a Webinar CONNECT WITH ME: Email – Jennifer@optify.net| Twitter - @Jenerationy | LinkedIn - in/JenerationyPage 36 #SMX #11B | @Jenerationy

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