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Jeffrey jewett social media presentation


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  • 1. Social media marketing
    By: jeffreyjewett
  • 2. Social Media Revolution
    Short Attentions Spans =
    Interesting Video < 2 Minutes
  • 3. Marketing 101
    Social Media changes the medium but not the fundamentals:
    • Set Goals
    • 4. Communicate your message
    • 5. Choose the right communication vehicles
    • 6. Be Creative
    • 7. Always, develop a budget
    “Marketers must deliver relevant messages to receptive audiences wherever they assemble; Social media doesn’t change this.”
  • 8. So, What is Social Media?
    • enjoying life in communities or organized groups
    • an instrument of communication
    • 9. traditionally one-way.
    Social Media:
    • Gives you (or your users) the ability to communicate too.
    A snapshot of some current social media sites on the web can be found at
  • 10. Social Media Timeline
    World Wide Web – publicly available in 1991
    Discussion forums
    File sharing sites– 2000
    Napster, Limewire & Pirate Bay
    Social networking sites – 2002
    Friendster (‘02), MySpace (‘04), Facebook (‘07)
    Media sharing sites – 2004
    Flickr (‘04), YouTube (‘05)
    Social bookmarking – 2006
    Digg, StumbleUpon, Reddit,
    Real time statusphere – 2008
  • 11. The Social Media Landscape (Yesterday)
  • 12. Is Social media just a fad?
    Unique Visitors counts how many unique individual people visited this site per month. Visitors are counted once, no matter how many times they visit a site in a month. Counts represent traffic from the United States only. (
    • I would not call Social Media a fad, as it is constantly evolving.
    • 13. Current approaches or uses may be fads.
  • 14. Biz perspective, HOW do we use ‘EM?
    Microblogging site with 140 character space – share tips and links and monitor your industry and company mentions.
    Online profile site – share company personality, photos, staff, post news and events
    Online rolodex – build networks, solicit referrals and recommendations, and connect to interest groups
    Publishing space – build credibility as an experts
    Video sharing site – gain recognition and offer how-tos
  • 15. What is Social Media Marketing?
    At its most basic, it is a means of communication that transforms a monologue into a dialogue.
    It transforms people from content readers into content providers.
    One more thing…
  • 16. Content is King
    Social Media is all about:
    Content Delivery – putting it out there
    Content Visibility – letting people see it
    Content Discoverability (Viralability) – broadcasting it to EVERYONE!
  • 17. The benefits
  • 18. Additional numbers (2011 Social Media Industry Report)
    • Marketers place high value on social media: A significant 90% of marketersindicatethat social media is important for their business.
    • 19. Measurement and integration are top areas marketers want to master: One third of all social media marketers want to know how to monitor and measure the return on investment (ROI) of social media and integrate their social media activities.
    • 20. Social media marketing takes a lot of time: The majority of marketers (58%) are using social media for 6 hours or more each week, and more than a third (34%) invest 11 or more hours weekly.
    • 21. Video marketing on the rise: A significant 77% of marketers plan on increasing their use of YouTube and video marketing, making it the top area marketers will invest in for 2011.
    Source: Social Media Industry Report 2011 by Michael Stelzner
  • 22. What is the minimum I need to do?
    • Listen –seek customer insights for use in marketing and product development
    • 23. Talk – expand your efforts to more interactive channels
    • 24. Energize – find your most enthusiastic customers and supercharge their word of mouth (brand ambassadors)
    • 25. Support – help your customers support each other and/or responds ASAP
    • 26. Embrace – integrate customer feedback into all areas of business (a must for product developers and product managers).
  • 27. Why isn’t everyone using it? (Challenges)
    • Many do not understand what it is… or how to use it!
    • 28. Implementation can be difficult
    • 29. Misunderstanding / Under Estimating the Benefits
    • 30. Governance? Who is going to be responsible?
    • 31. Lack of standard measurements (ROI)
  • Wait… I can’t Measure MY ROI?
    Not in a traditional manner:
  • 32. Tips & Suggestions
    • Start small
    • 33. Define objectives
    • 34. Determine your target market
    • 35. Know what you can bring to the table
    • 36. Execute your strategy (explained on next slide)
    • 37. Implement measurements
    • 38. Experiment!
  • 39. Social Media Marketing Strategy basics
    Define Your audience. Your audience is your current clients, prospects, and power partners.  
    Define your business model. Your business model will also define what social media sites you should be on.
    Pick out your key words and phrases that define what you do. You'll want to then compare them to the key words and phrases your clients use to describe your business and what you do for them.  
    Define your goals for using social media, but keep them realistic.  
    Assess how much time and effort you will need to spend learning how to use social media sites, as well as what social media sites you need to be on.
    Define measurement tools. Know how you will determine what is and is not successful.
  • 40. Never Forget…
    Listen to conversations and react – address customer service issues
    Write once, post twice – do not be afraid to reuse your messages
    Join the conversation – become a trusted source by answering questions and providing thoughtful comments in groups and blogs
    Listen more than you talk – your customers thoughts and concerns are the most important
    Be authentic – talk like a human, not like a marketer
    Think before you start – make sure you have time to show up, interact, and generate questions, comments and advice regularly
  • 41. Disclaimer: There is no silver bullet!
    Not all online strategies will be effective for all business types
    It is up to you as the marketer to determine the appropriate marketing channels and to constantly measure their effectiveness
  • 42. Additional Sources & Recommended Reading
    Likeable Social Media:How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (And Other Social Networks) by Dave Kerpen
    Content Rules:How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (New Rules Social Media Series) by Ann Handley, C.C. Chapman and David Meerman Scott
    The Zen of Social Media Marketing: An Easier Way to Build Credibility, Generate Buzz, and Increase Revenue by Shama Kabani
    Socialnomics: How Social Media Transforms the Way We Live and Do Business by Erik Qualman
    Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization (Que Biz-Tech) by Olivier Blanchard
    Success Secrets of Social Media Marketing Superstars by Mitch Meyerson
    Social Media Marketing: Strategies for Engaging in Facebook, Twitter & Other Social Media by Liana Evans
    The New Rules of Marketing and PR: How to Use News Releases, Blogs, Podcasting, Viral Marketing and Online Media to Reach Buyers Directly by David Meerman Scott
  • 43. THE END