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Working in the 21st century                               	1
Rabobank at a glance                       International service provider on                       cooperative organisatio...
What s going on?3
The workplace is changing4
Information travels faster       Dutch broadband-       penetration       reaches 80%       March 20095
Customer behaviour is changing                            Open                            information                     ...
Shift to mobile                  24/77
We handle work differently Greater independence in a 24/7 economy Making optimal use of new means of communication Increas...
Using today s office space               •  Average workplace occupation has fallen to 50                  percent        ...
Growing collaboration         different time   100%        different place                          90%             same t...
Control is a utopia11
Trust        Trust12
Why Rabo Unplugged                     Why Rabo Unplugged?                     1.  The demands of our                     ...
Why Rabo Unplugged                     Why Rabo Unplugged?                     1.  The demands of our                     ...
Why Rabo Unplugged                     Why Rabo Unplugged?                     1.  The demands of our                     ...
Central message        Employees have the   responsibility to choose where,         when, with which resources         and...
Guiding principles         Activity   related, at any   place and time,        collaborating   and sharing    knowledge, l...
Activity-related and independent of  place and time18
Growth by invitation19
Creation of an learning network                       Departments form their own                       transformation team...
Supported with tooling                         Workshops                         Movies                         Manuals   ...
Testimonials  It is easier to show entrepreneurship Previously you had to ask ‘can I have remote access so I can work from...
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Rabobank Unplugged - Intrapreneurship conference 2011

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Paul Bloemen (Riddervis) was the change manager of Rabobannk, in the Netherlands. He worked on the Unplugged program, a HR program aiming to provide employees with more autonomy and empowerment

Published in: Business, Career, Technology
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Transcript of "Rabobank Unplugged - Intrapreneurship conference 2011"

  1. 1. Working in the 21st century 1
  2. 2. Rabobank at a glance International service provider on cooperative organisation principle •  Operating in 46 countries •  9.5 million customers around the world •  603 offices outside the Netherlands •  60,500 FTEs Cooperative core business: 152 independent Rabobank member banks in the Netherlands •  7.5 million customers •  1,061 offices •  29,000 FTEs2
  3. 3. What s going on?3
  4. 4. The workplace is changing4
  5. 5. Information travels faster Dutch broadband- penetration reaches 80% March 20095
  6. 6. Customer behaviour is changing Open information Peer to peer6
  7. 7. Shift to mobile 24/77
  8. 8. We handle work differently Greater independence in a 24/7 economy Making optimal use of new means of communication Increasing need to belong8
  9. 9. Using today s office space •  Average workplace occupation has fallen to 50 percent •  Peak occupation during office hours 75 percent on average, even in operational departments9
  10. 10. Growing collaboration different time 100% different place 90% same time 80% different place 70% 60% same time same place 50% 40% working alone 30% percentage 20% personal Owing to different working styles, 10% staff is increasingly working performance 0% together in different times and depends on 2000 2005 2010 2015 places. group input Source: Gartner (March 2006)10
  11. 11. Control is a utopia11
  12. 12. Trust Trust12
  13. 13. Why Rabo Unplugged Why Rabo Unplugged? 1.  The demands of our clients and workers are changing, we have to be able to innovate and adjust quickly13
  14. 14. Why Rabo Unplugged Why Rabo Unplugged? 1.  The demands of our clients and workers are changing, we have to be able to innovate and adjust quickly 2.  Therefore we need a different workstyle14
  15. 15. Why Rabo Unplugged Why Rabo Unplugged? 1.  The demands of our clients and workers are changing, we have to be able to innovate and adjust quickly 2.  Therefore we need a different workstyle 3.  That workstyle requires different facilities in bricks, bytes and HR15
  16. 16. Central message Employees have the responsibility to choose where, when, with which resources and with who they do their work. Corresponding with our values and focused on the results you agreed on with your colleagues and manager.16
  17. 17. Guiding principles Activity related, at any place and time, collaborating and sharing knowledge, less rules, entrepreneurship, responsibility.17
  18. 18. Activity-related and independent of place and time18
  19. 19. Growth by invitation19
  20. 20. Creation of an learning network Departments form their own transformation teams Transformation managers are linked as buddy’s and in meetings Professionals of HR, facilities and ICT work together to support them
  21. 21. Supported with tooling Workshops Movies Manuals Presentations
  22. 22. Testimonials It is easier to show entrepreneurship Previously you had to ask ‘can I have remote access so I can work from home?’. Now you have it automatically. Entrepreneurship is felt more, because people have more freedom and can make their own choices. Youre more easily in touch with your customers, because you can choose your workplace near them. Nobody is surprised if you arrive in the office after nine o clock, a lot of people work in the weekends, the patterns are shifting. Because you have your work available digitallyalways, communication is easier and you can act more quickly.
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