Your SlideShare is downloading. ×
Do you need a chief customer officer: 11 Questions
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Do you need a chief customer officer: 11 Questions

977
views

Published on

Ask yourself these 11 questions to find out if you need a Chief Customer or Chief Experience Officer. From Jeanne Bliss, Author of the book, 'Chief Customer Officer:

Ask yourself these 11 questions to find out if you need a Chief Customer or Chief Experience Officer. From Jeanne Bliss, Author of the book, 'Chief Customer Officer:

Published in: Education

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
977
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
31
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Do you need a Chief Customer Officer? Find out: Answer 11 questions
  • 2. 1. There is someone in our company who clarifies what we are to accomplish with customers? YES there is   NO there is not
  • 3. 2. There is a clear process to drive alignment for what will be accomplished? YES there is   NO there is not
  • 4. 3. We have a roadmap for the customer work and know where progress will be measured? YES there is   NO there is not
  • 5. 4. Clear metrics exist for measuring progress which everyone agrees to use? YES there is   NO there is not
  • 6. 5. There Is Real Clarity of Everyone’s Roles and Responsibilities in Managing Customer Profitability YES there is   NO there is not
  • 7. 6. People readily participate and care about the customer work? YES there is   NO there is not
  • 8. 7. Appropriate Resources are allocated to impact those things most important to customers? YES there is   NO there is not
  • 9. 8. There is an understandable process for people to work together. YES there is   NO there is not
  • 10. 9. The customer objectives and work are considered attainable. YES there is   NO there is not
  • 11. 10. A process exists for marketing achievements to customers and internally. YES there is   NO there is not
  • 12. 11. Recognition and reward is wired to motivate customer work. YES there is   NO there is not
  • 13. More Resources
    • Chief Customer Officer
    • by Jeanne Bliss
    • www.customerbliss.com
    • [email_address]