CenturyLink Managed VoIP Case Study featuring Sun National Bank

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  • 1. ChallengeIT managers wanted to leverage IP functionality to improve the productivity andresponsiveness of employees to customers. As an existing contract reached itsend-of-life, executives seized the opportunity to source a VoIP solution offered bya service-oriented provider at a competitive price.SolutionManagers worked with CenturyLink technicians to deploy the CenturyLinkManaged VoIP solution. Over the course of several months, the joint teaminstalled new phones and customer premises equipment (CPE) at close to 70locations throughout New Jersey. Sun and CenturyLink administrators co-managethe VoIP solution, the CPE, the firewall as well as Web and audio conferencingfeatures.CenturyLink Solutions Featuring:Managed VoIPCase Study: Sun National Bank(continued on back)
  • 2. Customer:Sun National Bankhttps://www.sunnbnj.com/home/personalBusiness Challenge:The pending end-of-life of acommunications contract motivatedmanagers to seek out an economical voice/data solution from a provider dedicatedto delivering an excellent customerexperience.Solution:Managers implemented the Managed VoIPsolution. They rolled out new phones andsupporting customer premises equipmentto the bank’s 70 locations.Benefits and Results:*The hosted service slashed• communications expenses by 25 percentThe converged solution allowed managers• to shift redundant administratorselsewhereUnified messaging allows employees to• access e-mail anywhere*These results are unique to this entity and should notbe considered an indication of the amount of savings orimprovements, if any, that may be realized by any other entitysubscribing to comparable services.1801 California StreetDenver, CO 802021 800-860-1020www.centurylink.com©2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities.CR090852 3/09(continued from front page)Benefits and ResultsAccording to Angelo Valletta SVP and CIO for Sun NationalBank:The CenturyLink solution delivered “a 25 percent• reduction in our expenses”The converged network allowed the shifting of staff “to• different areas to lower our costs”“From a service perspective, Qwest is second to none• among the tier-one providers”The solution’s find-me/follow-me feature ensures that• loan officers respond quickly to deliver an optimalcustomer experienceThe unified voice messaging feature allows employees• to access, and respond to voice mails at will using theirTreos and Blackberry smart phonesClientSun Bancorp, Inc. is a $3.6 billion asset bank holding companyheadquartered in Vineland, New Jersey. Its primary subsidiaryis Sun National Bank, serving customers throughout NewJersey. The Bank is an Equal Housing Lender and its depositsare insured up to the legal maximum by the Federal DepositInsurance Corporation (FDIC). For more information aboutSun National Bank and Sun Bancorp, Inc., visithttp://www.sunnb.com.