It is the hierarchical arrangement of lines of authority, communications, rights and duties of an organization. Organizational structure determines how the roles, power and responsibilities are assigned, controlled, and coordinated, and how information flows between the different levels of management.
A structure depends on the organizations objectives and strategy. In a centralized structure, the top layer of management has most of the decision making power and has tight control over departments and divisions. In a decentralized structure, the decision making power is distributed and the departments and divisions may have different degrees of independence. An organizational chart illustrates the organizational structure.
The Himachal Road Transport Corporation. It is the state owned road transport operator in Himachal Pradesh. Providing people of Himachal Pradesh a best Transport facility. Bus remains the sole mode of passenger transportation in the state.
Himachal was formed as a "C" class State by merger of 33 hilly States of North-Western Himalayas on 15 April, 1948. At the time, there were a few private transport operators and private single bus operators operating buses in Himachal Himachal Govt. Transport came into existence on July, 1949 During the year 1958, a Corporation, "Mandi-Kullu Road Transport Corporation" was floated jointly by the Govt. of Punjab. On 02.10.1974, Himachal Govt. Transport was merged with Mandi-Kullu Road Transport Corporation and was renamed what even today is known as Himachal Road Transport Corporation.
1. Group Discount Scheme. A group of 10 or more passengers is allowed a discount in fare @ 10%.2. Smart Card Scheme. HRTC has introduced "SMART CARD". Under this scheme, a smart card holder is allowed 10% concession in fare for travelling in HRTC buses. The senior citizen as a special gesture is allowed 20% concession in fare. The general public can purchase the smart card against a payment of Rs. 50/- having its validity for one year.3. Yellow Card Scheme. Under this scheme, the card holder is allowed 20% discount in fare within the radius of 40 kms from place of issue of yellow card or place opted by him. Yellow Card can be purchased against a payment of Rs. 50/- having its validity for one year.4. Free travel to Handicapped, Media Persons/ MLAs/ MPs/ EX- MLAs/ EX-MPs and Social Workers, War Widows & Gallantry Award Winners, Padam Shree Awardees, Freedom Fighters.
Himachal Road Transport Corporation has a three tier structure. Himachal Road Transport Corporation is head by a Board of Directors with Transport Minister as the Chairman. Managing Director is the Chief Executive of the Corporation. The Corporate Office at Shimla controls 4 Divisional Offices located at Shimla, Mandi, Hamirpur and Dharamshala. These 4 Divisions controls 23 Regional Offices (Depots) under them.
At the Corporate Office, the Managing Director is assisted by Chief General Manager, Financial Advisor & Chief Accounts Officer, and General Manager (Admin.). The corporate office has different Sections as :- SECTIONS OFFICER INCHARGE 1. Administration (HRD) G.M.(Admn.)/R.M.(Admn.) 2. Accounts (Banking, Budget, F.A. & C.A.O./ D.C.(F&A) Pension, Fund & Audit) 3. Traffic D.M.(Traffic) /R.M. (Traffic) 4. Legal & Labor D.D.M. (L & L) 5. Works/Building D.M.(Tech.)/ D.D.M(Tech.) 6. Central Purchase Agency (Store) D.D.M.(Tech.)/ R.M. (Store) 7. Establishment & Accounts (HQ) R.M. (Hqr.) 8. Computer/Inspection/Statistics D.M.(IT)/Computer Programmer
Four Divisional Office at Shimla, Hamirpur, Mandi and Dharamshala are headed by Divisional Manager respectively. Divisional Offices is an important channel between the Corporate Office and the Regional Offices. Divisional Managers are assisted by the Manager (Tech.), Regional Manager (Traffic), Regional Manager(Enquiry) and Asstt. Controller .
The Regional unit (depot) in any transport undertaking is the key operating unit. In Himachal Road Transport Corporation, 23 Regions are functioning under 4 Divisions, Each region is headed by a Regional Manager. These Regional Managers are assisted by Works Manager, Traffic Manager, Superintendent, Inspectorate Staff, Sr. Store Keeper, Store Keepers for the smooth functioning in terms of operational, technical, administrative and inventory management activities.
Apart from above Divisional Offices/Regional Offices, HRTC has its four Divisional Workshops located at Taradevi, Parwanoo, Mandi & Jassur. These four Divisional Workshops undertake the major repair work of buses of Units falling under the respective division. Besides major repair work, except Divisional Workshop Taradevi, all Divisional Workshops are undertaking the work of fabrication/ re-fabrication of HRTC Ordinary and Semi Deluxe buses. These workshops are headed by a Technical Officer namely Manager (Tech.) or D.D.M.(Tech.) or D.M. (Tech.).
Overloading Language Barriers Condition of Buses Delays Behavior of Bus Drivers and Conductors Diesel Subsidy
Unchecked overloading in buses are not only causing inconvenience to the passengers but also threatening their lives, as people are forced to travel atop public transport vehicles. The traffic police in the cities and other departments working to improve the public transport system claimed to have brought several changes in the overall functioning of the transport system, but passengers are still upset on being annoyed while commuting.
Mostly students commute on the rooftops of buses due to the lukewarm attitude of the traffic police, adding that despite deployment of traffic wardens on different roads of the cities, overloading and travelling of students on rooftops continues. When contacted, bus drivers claimed that this was the responsibilit of parents to arrange for the transport of students, as most of them come to the capita from suburbs.
When people leave their homes they want to reach their destinations as early as possible. So they just rush into the buses coming their way. Thus it is people also who are responsible for overloading. Drivers take advantage of this and earn money out of it. Traffic police is corrupt as it doesn’t keep a vigil on drivers indulging in overloading. So, it is the responsibility of traffic police to tackle overloading in passenger buses. If they remain vigilant and impose fine on erring drivers for overloading the menace can be curbed to a great extent.
Communication is about giving and receiving messages. It is something we do every day , so how we communicate is very important. The HRTC workers are locals who are not educated enough. They use their local language to communicate with passengers. Most of the passengers don’t understand these. So, it is quite difficult for them to understand each other. This problem affects the tourists also.
Himachal Road Transport buses playing with the lives of passengers as the bus conductors not carrying first aid boxes with them. In case of any minor accident in buses with passengers no immediate Health Services can be provided to the passengers. The buses in rural parts of the state are not in good condition and most of them are out dated buses with broken window panes which commonly injuring passengers when got jumps. Seats sre all torn,bumpy and in bad condition. No fans work. Buses are really dirty and cleaned once in a month and that also is very rare.
The condition of the so-called luxury buses on the other hand would require another section to highlight the situation. Consumers prefer to travel by these buses for the comfort which they are supposed to offer – the loops to dispense water bottles are falling off, curtains too are falling off, a TV monitor is stacked in front, but hardly ever it has been turned on. These issues certainly spell out a discourteous imagery.
Thirty-four people, including eight women, died when a Himachal Pradesh Transport Corporation (HRTC) bus rolled down a 1,000- foot-deep gorge on late Monday evening at Malli village near Ashapuri, around 40 kilometre from Kangra. Five others, including two women and a child, were seriously injured in the mishap. Informing about the preliminary cause of accident, Bharti said some technical snag was the main reason as the survivors told that the driver had problem with his seat. "According to the survivors, the drivers seat was sliding back and he had once stop the bus to adjust his seat minutes before the accident," said KR Bharti, Kangra deputy commissioner, adding that the driver was even reluctant to take it further, however, as it was the last bus to the area, people insisted him to go on. A survivor told the police that the bus suddenly started moving back on the steep road and rolled down the gorge. -HINDUSTAN TIMES
One of the main problems of HRTC buses is their irregular timing. The buses are generally late. The drivers don’t even take responsibility for such delays. Due to poor conditions of the buses and poor maintenance, they break down during journeys, resulting in more delays.
Someone writes: “On 12th April, 2010, I was supposed to travel from Shimla to Delhi via the AC deluxe bus that leaves at 10:30 in the morning and an advanced booking for the same was done the previous day. I reached around quarter to ten at the Shimla main bus stand (thanks to the growing traffic snarls in Shimla, which is in a way a blessing in disguise as it makes people move to their destinations earlier than the stipulated time, thus instilling the habit of punctuality) to board the bus for Delhi. It had been around 10.20 am and the bus was not visible. So, I approached enquiry counter number 9, where the clerk asked me to proceed to counter number 3. At this counter the dealing person simply said that the bus would not be plying to Delhi as it had broken down somewhere. He further asked me to give my ticket to him and avail the refund. Questions arise- *Why was there no prior announcement made for the passengers to let them know that the bus will not be plying to Delhi? * Why was there no alternative arrangement in the form of another bus? (as a back-up) to which the person at the counter simply replied that there was a luxury bus at 11.15 am for Delhi.” It sets one wondering that in cases where one cannot postpone travel plans, HRTC should make alternative arrangements and have their back- ups ready in form of other buses or at least inform the passengers about the actual position so that they can make their own arrangements.
Many complaints have been done by the passengers over the rude and inappropriate behavior of the bus drivers and conductors. They don’t talk properly with passengers, don’t give tickets, skip some bus stops and sometimes manhandle others. When asked something, they say inappropriate words and argue . Often, they are drunk while on duty. Even they charge extra and distribute it among themselves. This is totally UNACCEPTABLE!!
Taking a lesson from Delhi incident, the regional transport office (RTO) of every district in the state has been asked to direct private bus and minibus owners to ensure that the drivers and conductors wear the identity cards while on duty.
As we all know that the Govt. has removed the subsidy from diesel. Diesel has become expensive. To compensate that there has been hike in prices of tickets of night buses. But it has in turn resulted in more losses. People now prefer to travel by other buses at night.
Introduction of new bus routes for movement. Implementation and enforcement of effective bus lanes on all major roads. Separate public transport for working women during evening hours. Provision of more buses with easy access facilities for people with disabilities. Introduction of a real-time bus operational management system.