About In June 2014 Think Money Group created a new role to specialise in improving their customer focused web experience and build processes to enable fast momentum in this task for all its financial groups.
This role is responsible for liaising with people from different departments and overseeing projects through from conception to launch.
Run workshops, user groups, stakeholder interviews, listen in to call centres and ethnographic research.
Communicate the user/customer experience and create useful and practical documentation to help guide the design process.
This documentation includes creation of personas, documenting user behaviour and creating task models, producing content requir...