Online Nurse AdviceOakkar Oakkar, CEO, Keona HealthCopyright © 2011 Allscripts Healthcare Solutions, Inc.   1
Solution Overview  High Level Solution Description:         • Online Nurse Advice helps practices more efficiently manage...
Solution Overview - Benefits                                                                                             $...
Usability and Design     1. Patients go to their own provider’s website or mobile app,        click Online Nurse Advice, t...
How It WorksA Connected Community of Health   | Copyright © 2011 Allscripts Healthcare Solutions, Inc.   5
UNC Case Study Results     Improving Patient Outcomes:     • 5.4% of patients had emergencies        and weren’t aware    ...
Development Stage Please indicate the development stage as of the Phase 1     Submission Date: 2/3/2013        Code deve...
Integration Description Write Clinic Notes To the Patient’s Chart       • Online Nurse Advice collects history from the p...
Go to Market Plans Provide information on business plans, including:   • How will the solution be brought to market      ...
Video Demonstration Demo of Online Nurse Advice Value-Based Outcomes       • Keeps Jane out of the ED with fast response...
Why this solution should be selected! Perfect for value-based care initiatives because it improves     outcomes and cost ...
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Allscripts Open App Challenge for Keona Health

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Allscripts Open App Challenge for Keona Health

  1. 1. Online Nurse AdviceOakkar Oakkar, CEO, Keona HealthCopyright © 2011 Allscripts Healthcare Solutions, Inc. 1
  2. 2. Solution Overview  High Level Solution Description: • Online Nurse Advice helps practices more efficiently manage their telephone triage or nurse advice call volume and helps patients find the right care, at the right time, and the right place.  Healthcare/Business problem addressed: • Practices receive a 43% reduction in unit labor cost, increased billable hours, and higher value visits. • Payers and ACOs see a 4:1 ROI in triage by improving utilization of value-based and appropriate care services.  The application developed addresses the following category:  Innovative approaches to addressing value-based care imperatives.A Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 2
  3. 3. Solution Overview - Benefits $922 Per ED vist PayerLook for advice Reduce unit online labor cost 80% 43% Patient Contact Center Save Costs Of practice’s patients willing Add Value 62% to switch for online access ProviderA Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 3
  4. 4. Usability and Design 1. Patients go to their own provider’s website or mobile app, click Online Nurse Advice, then fill the questionnaire. 2. The nurse messages or calls the patient back with advice.A Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 4
  5. 5. How It WorksA Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 5
  6. 6. UNC Case Study Results Improving Patient Outcomes: • 5.4% of patients had emergencies and weren’t aware • 32% had a more urgent problem than they were aware of Improving Cost of Care: • 6.3% thought they had emergencies but were guided to a lower level of care • 17% were recommended self-careA Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 6
  7. 7. Development Stage Please indicate the development stage as of the Phase 1 Submission Date: 2/3/2013  Code development in progress  Code complete Online Nurse Advice is a finished product in use at several health systems and clinics, and the new Allscripts interface is at a fully functional alpha stage.A Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 7
  8. 8. Integration Description Write Clinic Notes To the Patient’s Chart • Online Nurse Advice collects history from the patient. Nurses then review the history, add their assessment, match the patient record, and save a clinic note. This offers the nurse a smooth experience without switching screens. • In Phase 2, we’ll read med, problem, and allergy lists, which will make it easier for patients to remember and update their history. APIs/Web Services Calls Used • SearchPatients api action • SaveNote api actionA Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 8
  9. 9. Go to Market Plans Provide information on business plans, including: • How will the solution be brought to market • Direct sales force with outbound marketing, adding channel partnerships next year • Which Allscripts customer segments will be targeted • Allscripts Professional and Enterprise • First targeting peds and OB practices with over 10,000 calls per year • What is the proposed price point for the solution • $2.50 per call or $0.50 per member per monthA Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 9
  10. 10. Video Demonstration Demo of Online Nurse Advice Value-Based Outcomes • Keeps Jane out of the ED with fast response for same day appointment • Saves nurse time by converting a 10 minute phone call into a 1 minute message Link To Video:A Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 10
  11. 11. Why this solution should be selected! Perfect for value-based care initiatives because it improves outcomes and cost of care, and these improvements have been measured with clients Online Nurse Advice is already in use at several health systems and clinics Already signed Chapel Hill Children’s Clinic as a pilot site for phase 2A Connected Community of Health | Copyright © 2011 Allscripts Healthcare Solutions, Inc. 11

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