Your SlideShare is downloading. ×

Art Of Listening

544
views

Published on

Event Camp presentation - The Art of Listening - Feb. 6, 2010 - New York, N.Y.

Event Camp presentation - The Art of Listening - Feb. 6, 2010 - New York, N.Y.


0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
544
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
18
Comments
0
Likes
2
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • We think we listen, but we don’t. Mutitasking diminishes our contributions to each task. In communications this is called noise. Difference between listening and hearing. Listening is the first rule of social media … good listening enables good …
  • Need to LISTEN to our customers – public – audience Actual customers and potential customers (also influencers) What do we listen for? Industry topics, Conversations specific to you, interests of those important to us. Why are we listening to people?
  • Listen to their needs, wants, etc. – Give ‘em what they want - Appear smart Ask them what they need, want – Give ‘em what they ask for - Appear smarter Share and establish authority – Make ‘em want what you give ‘em - Appear smartest
  • Now we need the practical how-tos
  • SPRAY – Search, Prioritize, Route, Act and YES!
  • Lots of ways to slice this. These are what I use. RSS is the key or you’ll have trouble managing it.
  • Don’t forget there’s an app for everything.
  • Lots of paid solutions that offer variations on the theme. Some are PRICEY and some are measurement rather than monitoring.
  • Five major buckets of what you’ll find. Some require immediacy Some require capture for later Engagement isn’t 1:1 it’s 1:XXXXXXX
  • Follow up Assign for follow up Evernote – Delicious – ReQall – Jott - Omnifocus GET IT DOWN
  • You have to do the heavy lifting. Follow up on the idea, put it into action. Turn the user idea into an event reality (prioritizing budget, scale, etc.)
  • SPRAY … YES! (Don’t get any on ya.)
  • Do this and you’ll quickly find your ideas, speaker suggestions, event ideas and more … all come together.
  • Transcript

    • 1. The Art of Listening
      • Consumer Intelligence & Actionable Insights
      • FOR FREE!
      • Event Camp
      • February 6, 2010
      • New York City
    • 2. We think we do, but don’t Image: Urosk on Shutterstock.com
    • 3. Listening Allows Us To Serve Image: Stephan Coburn on Shutterstock.com
    • 4. Photo: Pefkos on Shutterstock.com
    • 5.
      • How Do We Listen?
      • What Do We Do With It?
      Photo: Mike Baldwin on Shutterstock.com
    • 6.
      • Search
      • Prioiritize
      • Route
      • Act
      • YES!
    • 7.
      • Google Reader
      • Google Alerts
      • Twitter Search
      • Icerocket Search (Others)
      • Social Mention
    • 8.
      • Twitter Apps Make Real Time Real Easy
    • 9.
          • Radian6
          • Scout Labs
          • Sysomos
          • Visible Technologies
          • Techrigy SM2
          • DNA13
          • BrandWatch
          • K.D. Paine & Partners
          • Nielsen Online
          • Cymfony
          • Collective Intellect
          • MotiveQuest
    • 10.
      • Negative Mentions
      • Transactional Opportunities
      • Positive Mentions
      • Relevant Conversations
      • Suggestions
      Image: Shutterstock.com
    • 11.
      • Assign for follow up
      • Capture into project management system
      Image: marekuliasz on Shutterstock.com
    • 12. Image: Zsolt Nyulaszion Shutterstock.com
    • 13. Image: fonzales on Shutterstock.com
    • 14.
      • Listen
      • Mitigate Complaints
      • Engage In Conversation
      • Capture Ideas & Use Them
      Image: Shutterstock.com
    • 15. Some Resources Jason Falls Principal Social Media Explorer Email: [email_address] Twitter: @JasonFalls Phone: 502.509.4763 Web: socialmediaexplorer.com Newsletter: socialmediaexplorer.com/newsletter