Jary CarterCo-Founder and CEO of OroCRM@JaryCarter
Real LifeChallenges
You need your customersmore than they need you!1
Customers share moreinformation than they everhave.2
Technology doesn’talways play nicely.3
The only source ofsustainablecompetitiveadvantage:
Create a betterCustomerExperience.
Customer Interaction• Discover• Evaluate• Buy• Access• Use• Get Support• Leave• Re-Engage
3 Levelsof CustomerExperience
3 Levelsof CustomerExperienceMEETS NEEDS
3 Levelsof CustomerExperienceMEETS NEEDSEASY
3 Levelsof CustomerExperienceMEETS NEEDSEASYENJOYABLE
MarketingSales
MarketingSalesRelevant CustomerInteraction
MarketingSalesMulti-Channel view ofcustomers.
Flexibility - Match OroCRM to YOUR exact business process.
Dashboards and Reporting
Join the Cause!Join our Partner ProgramBecome a Beta Customer
Thank you for listening.http://www.orocrm.com@orocrm@jarycarter
OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events
OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events
OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events
OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events
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OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

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OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

  1. 1. Jary CarterCo-Founder and CEO of OroCRM@JaryCarter
  2. 2. Real LifeChallenges
  3. 3. You need your customersmore than they need you!1
  4. 4. Customers share moreinformation than they everhave.2
  5. 5. Technology doesn’talways play nicely.3
  6. 6. The only source ofsustainablecompetitiveadvantage:
  7. 7. Create a betterCustomerExperience.
  8. 8. Customer Interaction• Discover• Evaluate• Buy• Access• Use• Get Support• Leave• Re-Engage
  9. 9. 3 Levelsof CustomerExperience
  10. 10. 3 Levelsof CustomerExperienceMEETS NEEDS
  11. 11. 3 Levelsof CustomerExperienceMEETS NEEDSEASY
  12. 12. 3 Levelsof CustomerExperienceMEETS NEEDSEASYENJOYABLE
  13. 13. MarketingSales
  14. 14. MarketingSalesRelevant CustomerInteraction
  15. 15. MarketingSalesMulti-Channel view ofcustomers.
  16. 16. Flexibility - Match OroCRM to YOUR exact business process.
  17. 17. Dashboards and Reporting
  18. 18. Join the Cause!Join our Partner ProgramBecome a Beta Customer
  19. 19. Thank you for listening.http://www.orocrm.com@orocrm@jarycarter
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