Social Media Crisis Management - Flow Diagram
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Social Media Crisis Management - Flow Diagram

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In the corporate communications function, crisis management comes with the territory. But with the rise of social media, the communications landscape has changed, introducing new players and......

In the corporate communications function, crisis management comes with the territory. But with the rise of social media, the communications landscape has changed, introducing new players and parameters into situations.

This document provides a simple flow diagram that people and organisations can use in developing their own methods in addressing negative online comments and posts.

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