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Slide 1 Presentation Transcript

  • 1. eGovernment Program
    Kingdom of Bahrain
    Mohamed Ali Al Qaed
    CEO, eGovernment Authority
  • 2. Reform initiatives
    National Economic Development (2030)
    Labour Reform
    Economic Reform
    (Industrial reform)
    Educational Reform
    (higher education)
    Juridical Reform
    Admin. And Civil
    Reform
    Political Reform
  • 3. eGovernment Vision
    “To be the eGovernment leadercommitted to provide all Government servicesthat are integrated and best-in-class, available to allthrough their channel of choicehelping Bahrain transform as the finest country in GCC to visit, live, work and do business”
    “Deliver Customer value through Collaborative Government”
  • 4. eGovernment Vision
    SCICT
    Mobile gateway
    National contact centre
    Common service centre
    eGovernment portal
    eGovernment Authority
    Enterprise architecture
    Authentication (Single Sign on, Smart card)
    BPR & Legal
    Social Information
    Tourism
    Case Management
    Services Gateway
    Capacity Building
    Real Estate
    eProcurement
    G2B Gateway
    G2E portal
    Marketing & Awareness
    eOffice
    Customs
    eHealth
    Education
    International Events
    International Benchmarking
    National Data Set
    Data Security
    Programme management
    Government Data Network
    Monitoring & Evaluation
    Data Centre
  • 5. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 6. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 7. Our Achievements VS Promises
    eGovernement Leader
  • 8. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 9. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 10. Our Achievements VS Promises
    All Government Services
    Renewal of CR
    Labour Compliants
    Notification of Tenders
    Check status of an eVisa
    eVisa sponsor login
    eVisa new sponsor
    CR application status
    Tender related services
    Tender's to be opened
    Tender's - Live Opening
    Tender Awards
    Opened Tenders
    Future Tenders
    Crown Prince Awards
    Smart Card Appointment System
    Inquiry on Smart Card Appointment
    CPR appointment
    Bahrain Locator
    Agent CPR Access
    Health related services
    Search for Doctor
    List of Hospitals and Pharmacies with their contact details
    Drug Prices
    Delivery Date Calculator
    Flight Arrival and Departure Schedule
    Weather and Climate Information
    Apply for an eVisa
    Payment of Traffic Contravention Fines
    Submission of yearly salary updates
    Disconnection of MEW Services
    Billing Services - additional copies of bills, enquiries
    Payment of Electricity and Water Bills
    Submit Meter Reading for Billing
    Issue of Building Permits
    Payment of Rent for Municipality-owned Properties
    Payment of Municipality Rates from all Property Owners
    Registration Service for Bahraini Abroad
    Results of laboratory tests (incl. Radiology Tests)
    eWelfare
    National Email Competition
    Employer's Account Statement
    Municipal Land for Investors
    Public Libraries on-line Services (Reserve/Borrow)
    Public Libraries on-line Services (Inquiry)
    Pay UOB Student Fees
    Check your Blood Record
    Body Mass Index (BMI) check
    Check Appointment
    Private Appointment
    Health Service Locator
    Graduate Exam Results
    Accredited Missions in Bahrain
    Directory of Bahrain Embassies Abroad
    Directory of Foreign Embassies in Bahrain
  • 11. Our Achievements VS Promises
    All Government Services
    Renewal of CR
    Labour Compliants
    Notification of Tenders
    Check status of an eVisa
    eVisa sponsor login
    eVisa new sponsor
    CR application status
    Tender related services
    Tender's to be opened
    Tender's - Live Opening
    Tender Awards
    Opened Tenders
    Future Tenders
    Crown Prince Awards
    Smart Card Appointment System
    Inquiry on Smart Card Appointment
    CPR appointment
    Bahrain Locator
    Agent CPR Access
    Health related services
    Search for Doctor
    List of Hospitals and Pharmacies with their contact details
    Drug Prices
    Delivery Date Calculator
    Flight Arrival and Departure Schedule
    Weather and Climate Information
    Apply for an eVisa
    Payment of Traffic Contravention Fines
    Submission of yearly salary updates
    Disconnection of MEW Services
    Billing Services - additional copies of bills, enquiries
    Payment of Electricity and Water Bills
    Submit Meter Reading for Billing
    Issue of Building Permits
    Payment of Rent for Municipality-owned Properties
    Payment of Municipality Rates from all Property Owners
    Registration Service for Bahraini Abroad
    Results of laboratory tests (incl. Radiology Tests)
    eWelfare
    National Email Competition
    Employer's Account Statement
    Municipal Land for Investors
    Public Libraries on-line Services (Reserve/Borrow)
    Public Libraries on-line Services (Inquiry)
    Pay UOB Student Fees
    Check your Blood Record
    Body Mass Index (BMI) check
    Check Appointment
    Private Appointment
    Health Service Locator
    Graduate Exam Results
    Accredited Missions in Bahrain
    Directory of Bahrain Embassies Abroad
    Directory of Foreign Embassies in Bahrain
    Payment of Electricity and Water Bills
    Issue of Building Permits
    Vital Statistics
    • Visitors from 160 countries
    • 12. Over 36 % of new visitors
    • 13. Over 9 millions visits
    • 14. Average time spent – 6 minutes
    • 15. 65+ vital services online
    • 16. Credit & Debit card payment
    • 17. Over US 12,000,000 yearly online payments
    Renewal of CR
    CPR appointment
    Labour Complaints
    Graduate Exam Results
    Tender related services
    Inflation subsidy
    Flight Arrival and Departure Schedule
    Agent CPR Access
    Apply for an eVisa
    Payment of Traffic Contravention Fines
  • 18. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 19. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 20. Our Achievements VS Promises
    Integrated Best in Class
    Ministry 2
    Ministry1
    Ministry 3
    Internet
    Government Data Network

    Government Data Centre
    DR Site
    Hosting services
    Government e-mail
    Government DNS Service
    Government Internet Service
    High Level Policies & Standards
    Laws
    Enterprise Agreements
  • 21. Project Chief
    Our Achievements VS Promises
    Integrated Best in Class
    Project Management Officer
    EA
    Visioning
    Enterprise Architecture
    EA Scope & Context
    Governance
    Implementation
    Business Process Team
    Technical Team
    Goals, Objectives and Requirements
    Transformation
    Planning
    Service Owner
    System analyst/ Designer
    Opportunities and Solutions
    Benefits
    Case
    Business Analyst
    Programmers
    Organizational
    Impact
    QA/Content Manager
  • 22. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 23. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 24. Our Achievements VS Promises
    Available to all
  • 25. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 26. All Government services
    eGovernment Leader
    Integrated, Best in class
    Channels of choice
    Available to all
  • 27. Our Achievements VS Promises
    Channels of Choice
    eMail
    Phone
    Fax
    SMS/WAP
    eGovernment Portal
    Public
    Service Delivery
    National Contact
    Centre
    Mobile Portal
    Common Service
    centre
    IVR
    Mobile
    VOIP
    PDA
  • 28. eGovernment Authority – Enabling the vision
    eGovernment Authority
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Programme management
    Monitoring & Evaluation
  • 29. eGovernment Authority – Enabling the vision
    Business process reengineering
    eGovernment Authority
    Before
    BPR & Legal
    Pay the Insurance at the insurance company
    Stamp the form, pay contraventions if any
    Visit the post office, submit the form, insurance card and pay the fees
    Post office settles the fees through the centralized system with GDT
    Capacity Building
    Marketing & Awareness
    Post office sent the badge to the customer
    Post office forward the form to GDT
    GDT process the form, produce the badge, forward back to Post office
    International Events
    International Benchmarking
    After
    Programme management
    Visit the post office, submit the form, insurance card and pay the fees
    Pay the Insurance at the insurance company
    Pay the contravention and reg. fee online
    Post office forward the form to GDT
    Monitoring & Evaluation
    GDT process the forms online, produce badge and forward to post office
    Post office settles the fee thro’ centralized clearing system with GDT
    Post office sent the badge to the customer
  • 30. eGovernment Authority – Enabling the vision
    Legal
    The Electronic Transaction Laws
     The Regulations on the Certification Service Providers
     The Regulations on the Government Electronic Activities
     The Resolution on the Formation of the SCICT
     The Telecommunication Laws and related regulations
     The National ID Card Laws and Its by-law; and
     The Intellectual Property Laws
    eGovernment Authority
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Programme management
    Monitoring & Evaluation
  • 31. eGovernment Authority – Enabling the vision
    eGovernment Authority
    Capacity Building
     Project management
     Vendor management
     Outsourcing
     Business communication
     Courses for Judiciary
     Customer services orientation course
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Programme management
    Monitoring & Evaluation
  • 32. eGovernment Authority – Enabling the vision
    eGovernment Authority
    Marketing & Awareness
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Programme management
    Monitoring & Evaluation
  • 33. GITEX 2007
    INFOCONNECT –KUWAIT 2007
    eGovernment Authority – Enabling the vision
    eGovernment Authority
    International Events
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Programme management
    Monitoring & Evaluation
  • 34. eGovernment Authority – Enabling the vision
    eGovernment Authority
    eGulf – GCC wide eGovernmentinitiative
    • GCC wide eGovernment awards
    • 35. Standards & Policies
    • 36. Common Services
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Programme management
    Monitoring & Evaluation
  • 37. eGovernment Authority – Enabling the vision
    eGovernment Authority
    International Benchmarking
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Programme management
    Monitoring & Evaluation
  • 38. eGovernment Authority – Enabling the vision
    eGovernment Authority
    Programme Management
    SCICT
    BPR & Legal
    Capacity Building
    TCICT
    Marketing & Awareness
    CEO
    International Events
    International Benchmarking
    Advisor
    PMO managed by PwC
    Programme management
    Monitoring & Evaluation
    Policies & BPR Directorate
    Human & Financial Capacity Building Directorate
    Services & Channel Enhancement Directorate
    Marketing & Awareness Directorate
    Task team in ministries
  • 39. eGovernment Authority – Enabling the vision
    eGovernment Authority
    eGovernmentAuthority functions
    Support
    (Project Level)
    Core
    (Program Level)
    Enable
    (Capacity Balancer)
    BPR & Legal
    Capacity Building
    Strategize
    Project Preparation
    Project definition and monitoring
    Project Prioritization
    Marketing & Awareness
    Enterprise Architecture
    Project Design & Development
    International Events
    Government Process Reforms
    Undertake
    Capacity Building
    International Benchmarking
    Project & Risk management
    Monitoring & Evaluation
    Programme management
    Marketing & Awareness
    Knowledge management
    Bid process management
    Monitoring & Evaluation
    Coordinate
    Service Integration
    Technical assistance
    PPP/Private financing initiatives
    Financial restructuring
    Core & Support infrastructure
  • 40. eGovernment Authority – Enabling the vision
    eGovernment Authority
    eGovernment Workgroups
     Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment
     Ensure the e-service compliance with the eGovernment policies and procedures
     Define Service business / technical high -level requirements for e-enablement
     Develop the project plan, budget and overseeing the project implementation
     Conduct process reengineering, change management and capacity building
     Develop all services related business document as per the guidelines of the eGovernment Authority standards
     Development of the service and support in operationalising the eService
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Programme management
    Monitoring & Evaluation
  • 41. eGovernment Authority – Enabling the vision
    eGovernment Authority
    eGovernment Customer Satisfaction Survey
    Service Awareness
    Satisfaction Levels
    BPR & Legal
    Capacity Building
    Marketing & Awareness
    International Events
    International Benchmarking
    Repeat Usage
    Portal Usage Monitoring
    Programme management
    Monitoring & Evaluation
  • 42. eGovernment Authority - Creating an enabling environment
    Infrastructure for eGovernment
    • High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per 100 inhabitants
    • 43. Reasonable PC penetration - 70% of the households have one or more PCs with 14.6% having laptops
    • 44. Availability of high bandwidth internet connectivity- 52% house holds have internet of which 95% have broad band
    ICT education strategy
    • Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment
    • 45. Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens
    • 46. Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement
    • 47. Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform
    • 48. Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supported
    • 49. Support in overall economic development
  • eGovernment Authority - Creating an enabling environment
    PC penetration programme
    • A unique concept for providing PCs and internet for all
    • 50. Partnered with Private parties for providing PC to students under the CSR scheme
    • 51. Ministry of Finance scheme for all government employees
    • 52. PPP venture to provide PCs and internet to all citizens
    Customer charter:
  • 53. eGovernment Authority - UN Ranking – An Introspection
    International Benchmarking – UN Ranking over the years
  • 54. Conclusion
    Production
    Marketing
    Consumption
    Clear Vision
    Identification of customer segments
    Availability of access tools for using eServices
    Strategy
    Infrastructure
    Comprehensive Marketing & Awareness Programmes
    Capacity Building
    Connected eServices
    Multi Service delivery Channels
    PPP
    Continuous Evaluation and improvements
  • 55. Thank you