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Impact of patient preference on patient staisfaction
 
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    Impact of patient preference on patient staisfaction Impact of patient preference on patient staisfaction Presentation Transcript

    • CAN WE USE PATIENT'S PREFERENCE OF A DOCTOR AS A SURROGATE FOR PATIENT SATISFACTION SCORE? Ksenija Tušek Bunc Janko Kersnik Tonka Poplas Susič Department of family medicine, University Ljubljana
    • Patient satisfaction
      • An outcome of care
      • Contributor of better patients compliance leading to better clinical outcomes
      • A tool for quality improvement
      • Simple one question surveys: Would you recommend this doctor to your friend? often used as a surrogate of patient satisfaction
    • Methods
      • Postal survey of a representative sample of patients from 36 family practices in Slovenia
      • 2160 patients approached
      • A self-administered EUROPEP questionnaire
      • Patients evaluate level of satisfaction on a five-points Likert scale
      • Additional question: “I can strongly recommend my general practitioner to my friends”
    • Results 1/3
      • 84% response rate
      • 92% of respondents were in agreement with the statement that they would strongly recommend their general practitioner to their friends
    • Results 2/3
      • Patient satisfaction in the group of patients strongly agreeing with the statement was 11.1 points higher than that for the group responding they agreed only (92.4 versus 81.3 points; P<0.001) .
    • Results 3/3
      • Multivariate analysis showed that 51.5% of the variation in the response to the statement could be explained by patient, doctor, and practice characteristics investigated .
    • Conclusions
      • Higher agreement with the statement “I can strongly recommend my general practitioner to my friends” was shown to be associated with higher patient satisfaction .
      • Using a simple question regarding recommendation of the doctor to friends can be used as a surrogate measure of patient satisfaction, but should be interpreted with caution.