Impact of patient preference on patient staisfaction
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Impact of patient preference on patient staisfaction Presentation Transcript

  • 1. CAN WE USE PATIENT'S PREFERENCE OF A DOCTOR AS A SURROGATE FOR PATIENT SATISFACTION SCORE? Ksenija Tušek Bunc Janko Kersnik Tonka Poplas Susič Department of family medicine, University Ljubljana
  • 2. Patient satisfaction
    • An outcome of care
    • Contributor of better patients compliance leading to better clinical outcomes
    • A tool for quality improvement
    • Simple one question surveys: Would you recommend this doctor to your friend? often used as a surrogate of patient satisfaction
  • 3. Methods
    • Postal survey of a representative sample of patients from 36 family practices in Slovenia
    • 2160 patients approached
    • A self-administered EUROPEP questionnaire
    • Patients evaluate level of satisfaction on a five-points Likert scale
    • Additional question: “I can strongly recommend my general practitioner to my friends”
  • 4. Results 1/3
    • 84% response rate
    • 92% of respondents were in agreement with the statement that they would strongly recommend their general practitioner to their friends
  • 5. Results 2/3
    • Patient satisfaction in the group of patients strongly agreeing with the statement was 11.1 points higher than that for the group responding they agreed only (92.4 versus 81.3 points; P<0.001) .
  • 6. Results 3/3
    • Multivariate analysis showed that 51.5% of the variation in the response to the statement could be explained by patient, doctor, and practice characteristics investigated .
  • 7. Conclusions
    • Higher agreement with the statement “I can strongly recommend my general practitioner to my friends” was shown to be associated with higher patient satisfaction .
    • Using a simple question regarding recommendation of the doctor to friends can be used as a surrogate measure of patient satisfaction, but should be interpreted with caution.