Impact of patient preference on patient staisfaction

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Impact of patient preference on patient staisfaction

  1. 1. CAN WE USE PATIENT'S PREFERENCE OF A DOCTOR AS A SURROGATE FOR PATIENT SATISFACTION SCORE? Ksenija Tušek Bunc Janko Kersnik Tonka Poplas Susič Department of family medicine, University Ljubljana
  2. 2. Patient satisfaction <ul><li>An outcome of care </li></ul><ul><li>Contributor of better patients compliance leading to better clinical outcomes </li></ul><ul><li>A tool for quality improvement </li></ul><ul><li>Simple one question surveys: Would you recommend this doctor to your friend? often used as a surrogate of patient satisfaction </li></ul>
  3. 3. Methods <ul><li>Postal survey of a representative sample of patients from 36 family practices in Slovenia </li></ul><ul><li>2160 patients approached </li></ul><ul><li>A self-administered EUROPEP questionnaire </li></ul><ul><li>Patients evaluate level of satisfaction on a five-points Likert scale </li></ul><ul><li>Additional question: “I can strongly recommend my general practitioner to my friends” </li></ul>
  4. 4. Results 1/3 <ul><li>84% response rate </li></ul><ul><li>92% of respondents were in agreement with the statement that they would strongly recommend their general practitioner to their friends </li></ul>
  5. 5. Results 2/3 <ul><li>Patient satisfaction in the group of patients strongly agreeing with the statement was 11.1 points higher than that for the group responding they agreed only (92.4 versus 81.3 points; P<0.001) . </li></ul>
  6. 6. Results 3/3 <ul><li>Multivariate analysis showed that 51.5% of the variation in the response to the statement could be explained by patient, doctor, and practice characteristics investigated . </li></ul>
  7. 7. Conclusions <ul><li>Higher agreement with the statement “I can strongly recommend my general practitioner to my friends” was shown to be associated with higher patient satisfaction . </li></ul><ul><li>Using a simple question regarding recommendation of the doctor to friends can be used as a surrogate measure of patient satisfaction, but should be interpreted with caution. </li></ul>

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