An Overview of Library 2.0 Janie Hermann Princeton Public Library firstname.lastname@example.org LIS651: Introduction to Information Professions Monday November 26th
Outline <ul><li>Web 2.0 reviewed </li></ul><ul><li>Library 2.0 in theory </li></ul><ul><li>Library 2.0 in practice </li></ul><ul><li>Discussion </li></ul>
Web 2.0 is… <ul><li>A Social, Collaborative Web, defined by trends and sites such as: </li></ul><ul><li>Blogs/RSS - Wikis - Podcasts – Tagging Social software – Facebook - MySpace - de.licio.us - furl - Flickr - IM – lastfm - Folksonomies - Mashups </li></ul>
Web 2.0 is … <ul><li>The Read/Write Web </li></ul><ul><li>Participatory and Social </li></ul><ul><li>Information consumers and contributors are often one in the same </li></ul><ul><li>But what does this really mean? </li></ul>
The Machine is Us/ing Us http://youtube.com/watch?v=NLlGopyXT_g
Why were YOU chosen by TIME? … because 2006 was a “story about community and collaboration on a scale never seen before. It's about the cosmic compendium of knowledge Wikipedia and the million-channel people's network YouTube and the online metropolis MySpace. It's about the many wresting power from the few and helping one another for nothing and how that will not only change the world, but also change the way the world changes.”
Website Traffic Graph comparing myspace.com, youtube.com and flickr.com
Tim O’Reilly’s Concise Explanation Source: http://www.oreilly.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
The Web as Platform <ul><li>Virtual Applications </li></ul><ul><li>Mash-Ups </li></ul><ul><li>Recombinations </li></ul><ul><li>User-Generated Apps </li></ul><ul><li>Perpetual Beta </li></ul><ul><li>Online Storage </li></ul><ul><li>Online Office Suites </li></ul>
Harnessing the Hive Wikis Folksonomies User- Based Tagging The Wisdom of the Crowds Bottom up Classification Schemes Photo by dotpolka Source: http://www.flickr.com/photos/dotpolka/7938665/
Library 2.0: The Origins <ul><li>Term coined by Michael Casey in October 2005 on his blog Library Crunch </li></ul><ul><li>Viewed as a “disruptive idea” </li></ul><ul><li>Requires radical trust and innovation </li></ul><ul><li>Willingness to accept constant state of change as the new normal </li></ul><ul><li>Not just technology – also customer service and a new way of doing business </li></ul>
Not just a buzz phrase… <ul><li>Library 2.0 simply means making your library's space (virtual and physical) more interactive, collaborative, and driven by community needs. Examples of where to start include blogs, gaming nights for teens, and collaborative photo sites. The basic drive is to get people back into the library by making the library relevant to what they want and need in their daily lives...to make the library a destination and not an afterthought. </li></ul><ul><li>Attribution: Sarah Hougton-Jan </li></ul><ul><li>Source: http://librarianinblack.typepad.com/librarianinblack/ </li></ul>
Library 2.0 … <ul><li>Is a model for constant and purposeful change. </li></ul><ul><li>Empowers library users through participatory, user-driven services. </li></ul><ul><li>Seeks to improve service to current library users while also reaching out to potential library users. </li></ul>Source: Casey, Michael E. and Laura C. Savastinuk. Library 2.0: A Guide to Participatory Library Services . Medford, NJ: Information Today, 2007. (page 5)
Library 2.0 Buzz Words <ul><li>Connections </li></ul><ul><li>Communication </li></ul><ul><li>Collaboration </li></ul><ul><li>Cooperation </li></ul><ul><li>Change </li></ul><ul><li>Contribution </li></ul><ul><li>Community </li></ul>Sailing the 7 C’s:
Transparency Photo by Inversefunction Source: http://www.flickr.com/photos/fluxus/8864477/ What prevents a library from being transparent? Barriers. Roadblocks. Inability to change. The culture of perfect. The transparent library contains three key elements: open communication, adapting to change, and scanning the horizon. Attribution: Michael Casey & Michael Stephens -- Library Journal, 4/1/2007 Online at: http://www.libraryjournal.com/
Library 2.0 in Practice <ul><li>A few generalized examples: </li></ul><ul><li>Blogs written by library staff </li></ul><ul><li>Flickr accounts showcasing events, etc. </li></ul><ul><li>Presence on social networking sites </li></ul><ul><li>RSS feeds and Comments/Tags in the Catalog </li></ul><ul><li>Podcasts and Screencasts </li></ul><ul><li>Wikis for reader’s advisory and subject guides </li></ul><ul><li>Reference service by IM </li></ul>
Ann Arbor District Library AADL’s web site is set up as a blog Multiple staff members contribute Comments are welcome Content is current, relevant and open
Darien Public Library Multiple Blogs for differing purposes Updated frequently Allows for feedback to the library’s Director Updates about new building Inclusive (Children, Teens, Readers, Viewers) Connection to their Community
Princeton Public Library The PPL Flickr account showcases programs, and events, acts as an archive for PR posters and so much more.
Bloomington Public Library Many libraries are using flickr to chronicle expansions or new construction projects.
Facebook Librarians are creating Apps for catalog search and reference help. Libraries are setting up profiles to attract users. Librarians are using it for discussion and work within the profession.
Hennepin County Library Hennepin County Library’s MySpace page, like most others, is geared towards teens MySpace and Facebook reach out to the users. Online presence no longer restricted to just the library’s official web site.
New York Public Library RSS feeds push the library’s content to the user. Feeds not just for blogs, but for events, new books, and alerts.
Live Oak Public Library Tags and User Comments in Catalog improve access. Live Oak Public Library is using LibraryThing tags. They also have RSS feeds for when new materials are cataloged.
Podcasting and Screencasting Podcasts can highlight special events and performances or include interviews with authors, etc. Screencasts can give user friendly tours of databases and services.
St. Joseph County Public Library A wiki is used by SJCPL to update their subjects guides easily and quickly.
Ohio State University Library Instant Messaging for reference questions is becoming increasingly popular, especially at academic libraries.
Other Ideas <ul><li>Take the show on the road </li></ul><ul><li>Reference by appointment </li></ul><ul><li>Teens on the Library Board </li></ul><ul><li>Advisory Panels </li></ul><ul><li>Gaming Nights </li></ul><ul><li>Coffee shops </li></ul><ul><li>Improved hours </li></ul>
Library 2.0 is not just about technology … <ul><li>In the good old days (prior to 1994) many of our customers had to come to us. We were the only game in town. But I'm afraid that our prior near-monopoly on information services made some of us a bit too comfortable. We were able to get away with clunky systems, restrictive policies, and unfriendly staff. Customers didn't have much of a choice. Well, those days are gone, and they're not coming back. That doesn't mean libraries don't have a lot to offer, but it does mean we have to be much more aware of the value that our customers place on convenience and friendly service if we expect to remain relevant. </li></ul>Attribution: Peter Bromberg Source: http://librarygarden.blogspot.com
Library 2.0 is also… <ul><li>Political </li></ul><ul><li>Controversial </li></ul><ul><li>Often met with resistance </li></ul><ul><li>Fluid and changing (as it should be) </li></ul>
This is just the proveberial … Tip of the Iceberg
Discussion Time … and Questions and Comments and Feedback!
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