•Communication is a social activity. It is carried out in various ways ineveryday life knowingly and unknowingly.•Communication is carried out through verbal and non-verbalchannels. All organizations and institutions have particular goals.•Communication is of vital importance, and failure to communicatewill give rise to inefficiency and lack of direction.
•The library as an organization is geared toward serving the users.The library needs a way to make meaning and understandingbetween the clientele and the staff of the library, in order to achievedesired results.•Information Technology can be used across the organization as atool to “shift the emphasis from control of information to sharing it”.
Library CommunicationLibrary communication is carried out within the library and in some casesbetween libraries. In communicating, meaning and understanding between thepeople involved has to be established. Communication in the library has twodistinct levels:• Staff communication• Client/ Staff communication
Staff Communication Library staff is generally the primary clientele for systems offices. Communication among the staff of the library has an effect on the way of the library is managed. Communication must flow upward and horizontally across the organization just as much as it flows downward.Clientele/Staff Communication The clientele of the library need communication to achieve desired information- seeking goals. Communication is an exchange of information; it takes two or more to exchange information. So when a user visits the library in search of information resources, and is helped by a reference librarian, communication takes place.
Importance of Communication No organizational function can be successfully carried out withoutsuccessful communication. Without effective flowing from the top of theadministrative hierarchy to the bottom, from the university librarian ordirector to the other managers and to other staff, things will not workproperly.
With so much communication technology at our fingertips, it is difficultto believe that there are any communication problems in any businesstoday. In the course of a busy workday, the importance of goodcommunication can be something that can be easily forgotten.
Some Functions: Use of Telephone While phoning someone is still a good practice, it isn’t always the best mode of communication for every situation. Using the telephone is good for setting up meetings or discussing items for which there is a quick resolution. It is generally not a good venue to tell an employee that they made a mistake on their last assignment. Save that discussion for a one-on-one meeting.
Some Functions: Writing an E-mailEmail is a fast and convenient way of communicating with colleagues andemployees provided you follow a few guidelines. Use email for only disseminatingfactual information. If you are writing anything that could be misinterpreted, it isbest to address that face-to-face.
Some Functions: Having MeetingsMeetings can help bring employees and colleagues together and make themfeel part of the company. It also helps to keep everyone apprised of what ishappening in the company. It is probably the best way to communicate allimportant company business and ensure that everyone hears it. It is important toencourage open communication in the meetings, so that employees feel that theyare heard and that what they say matters.
Some Functions: Try One-on-One CommunicationWith so many different modes of communication today, one-on-onecommunication often gets forgotten. It is so much easier to shoot someone anemail or leave them a voicemail, but there are times when good old-fashionedface-to-face communication is still the best way to speak with a colleague or anemployee. Many people do not feel comfortable bringing up their concerns orproblems at a meeting.
Some Functions: ListeningListening is probably the most glossed over, yet most important piece of the ofcommunication puzzle. Without the listening portion, any other piece cannot fullysucceed. Employees and colleagues need to know that their input is being heard.
In today’s highly technological society where everyone can do and accesseverything from their computer or cell phone, the importance of goodcommunication cannot be stressed strongly enough. Using the appropriate modeof communication for different situations will make everything flow easier, andhelp make your users feel that they are important and valued staff of yourcompany.
Internet•The first and oldest primary use of the Internet is communication with other people.Web•The second is an informational tool, a way of storing and retrieving of information.Most of this communication has been done asynchronously, meaning that it takes placeat different times and different place for different people.Communication is initiated, sent, stored, and then accessed later. This is similar towriting a letter and sending it through standard postal mail.
E- Mail•The oldest and mostly widely used feature of the Internet is electronic mail,Which we all know as E-mail – “an Electronic Mailbox that will store messages until theuser request delivery.Other Tools: Instant Messaging• most common from synchronous communication, conversing at the same time. Blogs, Wikis and other Web 2.0 tools• have increasingly enhanced communication between and among students, teachers, and classroom.
Online office suites,•such as Google Docs, Zoho and Microsoft Office complete this area with the ability forstudents to collaborate and communicate at a distance with a web based application
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