The Consumerization of HR
Anita Lettink

Copyright NGA Human Resources. All rights reserved.

1
The future is mobile...

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Copyright NGA Human Resources. All rights res...
and we will all be working on tablets...

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through social networking sites...

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Copyright NGA Human Resources. All...
in the cloud...

Copyright NGA Human Resources. All rights reserved.
Copyright NGA Human Resources. All rights reserved.
as contractors in virtual teams...

Copyright NGA Human Resources. All rights reserved.
Copyright NGA Human Resources. All...
with 5 generations at work...

Copyright NGA Human Resources. All rights reserved.
and the whole world as our workplace.

Copyright NGA Human Resources. All rights reserved.
But we’re not there yet...

Copyright NGA Human Resources. All rights reserved.

Copyright NorthgateArinso. All rights res...
Because this HR Manager…

Copyright NGA Human Resources. All rights reserved.
…has not yet been replaced by this one!

Copyright NGA Human Resources. All rights reserved.
The most popular devices are not the most used devices…
Copyright NGA Human Resources. All rights reserved.

Copyright Nor...
…the desktop has not yet disappeared…
Copyright NGA Human Resources. All rights reserved.

Copyright NorthgateArinso. All ...
And although we would like to see
euHReka at all our customers...

Copyright NGA Human Resources. All rights reserved.
…this is often the reality!

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A quick look outside

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The economic crisis continues

Copyright NGA Human Resources. All rights reserved.
Governments are tightening budgets

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Companies hoard cash but do not spend
it

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The recovery will take many years

Copyright NGA Human Resources. All rights reserved.
The recovery will be jobless

Copyright NGA Human Resources. All rights reserved.
Copyright NGA Human Resources. All right...
Challenges for HR

Copyright NGA Human Resources. All rights reserved.

Copyright NorthgateArinso. All rights reserved.
The future workforce is shrinking…

Sustainable
fertility rate is
2.1 children

Copyright NGA Human Resources. All rights ...
The future workforce is dispersed

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The future workforce is diverse

Copyright NGA Human Resources. All rights reserved.
The future workforce follows the
career lattice

Copyright NGA Human Resources. All rights reserved.
The future workforce has individual
needs

Copyright NGA Human Resources. All rights reserved.
The future workforce brings their own
devices

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The future workforce is digitally divided

Copyright NGA Human Resources. All rights reserved.
What does that mean for HR?

Copyright NGA Human Resources. All rights reserved.

Copyright NorthgateArinso. All rights re...
The old HR is dead

Copyright NGA Human Resources. All rights reserved.
From hierarchy to networked
organizations

Copyright NGA Human Resources. All rights reserved.
HR goes direct –
stops being the middle man

Copyright NGA Human Resources. All rights reserved.
The consumerization of HR:
fully automated, mobile and social

Copyright NGA Human Resources. All rights reserved.
HR bases workforce decisions on data

Copyright NGA Human Resources. All rights reserved.
So, what’s HR to do?

Copyright NGA Human Resources. All rights reserved.

Copyright NorthgateArinso. All rights reserved.
Core capabilities for HR

Drive down
cost

Improve delivery
quality

Create the
agile organization

…with a focus on deliv...
Core capabilities for HR

Simplified
operating model
Simplicity in all aspects of
HR, including standardized
processes and...
Simplified operating model

HR Value

Workforce & talent strategy
how to get the best people in the right place at the rig...
Flawless execution: Automate and
standardize as much as possible

5%

Strategy

25%

Improving
workforce
and organization
...
Value creation through the agile HR
organization
Business

HR Services
Workforce support
Administration
Reporting

HR Cons...
…to demonstrate added value in HR!

Drive down
cost

Improve delivery
quality

Create the
agile organization

Simplified
o...
And on a final note...

Copyright NGA Human Resources. All rights reserved.
the future is mobile...
There are 4 billion mobile internet users and 1 billion PC internet
users in the world

and we all...
…so yes, this is the future of HR!

Copyright NGA Human Resources. All rights reserved.
Copyright NGA Human Resources. All...
Thank You!
Download the white paper at:
http://resources.ngahr.com/consumerization-hr

Questions? Comments?
Email: anita.l...
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  1. 1. The Consumerization of HR Anita Lettink Copyright NGA Human Resources. All rights reserved. 1
  2. 2. The future is mobile... Copyright NGA Human Resources. All rights reserved. Copyright NGA Human Resources. All rights reserved.
  3. 3. and we will all be working on tablets... Copyright NGA Human Resources. All rights reserved.
  4. 4. through social networking sites... Copyright NGA Human Resources. All rights reserved. Copyright NGA Human Resources. All rights reserved.
  5. 5. in the cloud... Copyright NGA Human Resources. All rights reserved. Copyright NGA Human Resources. All rights reserved.
  6. 6. as contractors in virtual teams... Copyright NGA Human Resources. All rights reserved. Copyright NGA Human Resources. All rights reserved.
  7. 7. with 5 generations at work... Copyright NGA Human Resources. All rights reserved.
  8. 8. and the whole world as our workplace. Copyright NGA Human Resources. All rights reserved.
  9. 9. But we’re not there yet... Copyright NGA Human Resources. All rights reserved. Copyright NorthgateArinso. All rights reserved.
  10. 10. Because this HR Manager… Copyright NGA Human Resources. All rights reserved.
  11. 11. …has not yet been replaced by this one! Copyright NGA Human Resources. All rights reserved.
  12. 12. The most popular devices are not the most used devices… Copyright NGA Human Resources. All rights reserved. Copyright NorthgateArinso. All rights reserved.
  13. 13. …the desktop has not yet disappeared… Copyright NGA Human Resources. All rights reserved. Copyright NorthgateArinso. All rights reserved.
  14. 14. And although we would like to see euHReka at all our customers... Copyright NGA Human Resources. All rights reserved.
  15. 15. …this is often the reality! Copyright NGA Human Resources. All rights reserved.
  16. 16. A quick look outside Copyright NGA Human Resources. All rights reserved.
  17. 17. The economic crisis continues Copyright NGA Human Resources. All rights reserved.
  18. 18. Governments are tightening budgets Copyright NGA Human Resources. All rights reserved.
  19. 19. Companies hoard cash but do not spend it Copyright NGA Human Resources. All rights reserved.
  20. 20. The recovery will take many years Copyright NGA Human Resources. All rights reserved.
  21. 21. The recovery will be jobless Copyright NGA Human Resources. All rights reserved. Copyright NGA Human Resources. All rights reserved.
  22. 22. Challenges for HR Copyright NGA Human Resources. All rights reserved. Copyright NorthgateArinso. All rights reserved.
  23. 23. The future workforce is shrinking… Sustainable fertility rate is 2.1 children Copyright NGA Human Resources. All rights reserved.
  24. 24. The future workforce is dispersed Copyright NGA Human Resources. All rights reserved.
  25. 25. The future workforce is diverse Copyright NGA Human Resources. All rights reserved.
  26. 26. The future workforce follows the career lattice Copyright NGA Human Resources. All rights reserved.
  27. 27. The future workforce has individual needs Copyright NGA Human Resources. All rights reserved.
  28. 28. The future workforce brings their own devices Copyright NGA Human Resources. All rights reserved.
  29. 29. The future workforce is digitally divided Copyright NGA Human Resources. All rights reserved.
  30. 30. What does that mean for HR? Copyright NGA Human Resources. All rights reserved. Copyright NorthgateArinso. All rights reserved.
  31. 31. The old HR is dead Copyright NGA Human Resources. All rights reserved.
  32. 32. From hierarchy to networked organizations Copyright NGA Human Resources. All rights reserved.
  33. 33. HR goes direct – stops being the middle man Copyright NGA Human Resources. All rights reserved.
  34. 34. The consumerization of HR: fully automated, mobile and social Copyright NGA Human Resources. All rights reserved.
  35. 35. HR bases workforce decisions on data Copyright NGA Human Resources. All rights reserved.
  36. 36. So, what’s HR to do? Copyright NGA Human Resources. All rights reserved. Copyright NorthgateArinso. All rights reserved.
  37. 37. Core capabilities for HR Drive down cost Improve delivery quality Create the agile organization …with a focus on delivering solutions that bring tangible results! Copyright NGA Human Resources. All rights reserved.
  38. 38. Core capabilities for HR Simplified operating model Simplicity in all aspects of HR, including standardized processes and systems, erasing the middle man, consolidation of capabilities and exploiting economies of scale. Copyright NGA Human Resources. All rights reserved. Flawless execution Continuously driving service innovation and process excellence while scrupulously managing costs and risks Value creation Identifying opportunities to support the business in sustaining growth and profitability while delivering services with tangible results
  39. 39. Simplified operating model HR Value Workforce & talent strategy how to get the best people in the right place at the right time Workforce performance how to get the best results from people HR Basic Workforce Administration how to ensure standardization, accuracy & compliancy Copyright NGA Human Resources. All rights reserved.
  40. 40. Flawless execution: Automate and standardize as much as possible 5% Strategy 25% Improving workforce and organization performance 30% Talent management practices and processes 40% Administration Focus on strategic alignment through mobility, collaboration & analytics Focus on quality through unified systems, automation & outsourcing Focus on efficiency through shared services & self-service Drive down cost Copyright NGA Human Resources. All rights reserved. SelfService Service Center Improve delivery quality SelfService Automation Service Center Create a more agile organization
  41. 41. Value creation through the agile HR organization Business HR Services Workforce support Administration Reporting HR Consultancy Leadership Development Talent Management Analytics Focus Operational Excellence: accuracy & compliancy Focus Sustainable business growth through workforce performance Copyright NGA Human Resources. All rights reserved.
  42. 42. …to demonstrate added value in HR! Drive down cost Improve delivery quality Create the agile organization Simplified operating model Flawless execution Value creation Copyright NGA Human Resources. All rights reserved.
  43. 43. And on a final note... Copyright NGA Human Resources. All rights reserved.
  44. 44. the future is mobile... There are 4 billion mobile internet users and 1 billion PC internet users in the world and we all will be working on tablets... 20 million in 2010, 60 million in 2011, 300 million in 2015 through social networking sites... Facebook has over 1 billion members in the cloud... By 2015 every company uses cloud services as contractors in virtual teams... In 2015 30% of the workforce will not have a permanent contract with 5 generations at work... Copyright NGA Human Resources. All rights reserved. In 2030 55 countries have over 20 percent population aged 65+
  45. 45. …so yes, this is the future of HR! Copyright NGA Human Resources. All rights reserved. Copyright NGA Human Resources. All rights reserved.
  46. 46. Thank You! Download the white paper at: http://resources.ngahr.com/consumerization-hr Questions? Comments? Email: anita.lettink@ngahr.com Twitter: @NGA_Anita / @NGAHR Visit our website: www.ngahr.com Photos and pictures courtesy of Flickr.com Slide10 and 11 pictures courtesy of Mindflash.com Copyright NGA Human Resources. All rights reserved. Copyright NorthgateArinso. All rights reserved.

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