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Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
Ace service wins
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Ace service wins

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Slides from a free teleseminar for dentists and their team members who want to create winning ACE service

Slides from a free teleseminar for dentists and their team members who want to create winning ACE service

Published in: Business, Health & Medicine
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  • 1. Helping you to achieve healthy and wealthy relationships, career and life • ACE service wins Tuesday 6th May 2013 Dr Jane Lelean BDS (U.Lond) MNLP PCC International Dental Business Coach andTrainer making your good practices great
  • 2. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great
  • 3. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great
  • 4. Dylan: Laidback, moaning enjoys misery, not willing to change or take action, gives up before starts. Dill: Rushing around, not really sure what to do, doesn’t follow advice, forever chasing tail not getting anywhere. Bob: Gets it done quickly because he uses the right tools and enlists help from the experts. Who best describes you? Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great
  • 5. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great Rebellion Scarcity Confusion
  • 6. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great Appropriate people Business skills Clear vision
  • 7. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great Clarity Harmony Abundance
  • 8. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great Formulas for first class foundations The TOP crown jewels The roots to riches SYSTEM
  • 9. • Dr Jane Lelean • Dentist and former practice owner • International Dental Business coach and Trainer Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great
  • 10. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great
  • 11. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great
  • 12. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great
  • 13. Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great Bridge the knowing doing gap
  • 14. .
  • 15. Aims Enlighten, Educate, Empower To show you ways that you can have your best year yet, increase patient numbers, increase your income, have more time and a better quality of life by examining your examinations. For you to recognise how much more you can do to improve your customer To give you simple tools you can implement immediately. To enable you to think about the business of dentistry differently. Objectives For you to have a template that helps you improve your customer in a way that you can implement easily, efficiently and effectively. For you to identify your priorities. For you to have tools that will enable you to make the changes you want. For you to know I am here to help and support you in your success so you can have more time, and money with less hassle.
  • 16. Common signs of poor customer service
  • 17. Common signs of poor customer service • Patients not returning • Gaps in your appointment book • High FTA and LC rates • Patients unwilling to pay • Low uptake of treatment plans • High levels of incomplete treatment • Low new patient numbers • Low fee income • High level of staff turn over • Low level of staff engagement • Everything falling on your shoulders or your PM • High levels of complaints How may signs and symptoms affect your practice?
  • 18. Common signs of ACE customer service • Patients returning frequently • Full appointment book • No FTA or LC • Patients delighted to pay • High uptake of treatment plans • High levels of completed treatment • High patient numbers • Consistently high fee income • High level of staff retention • High level of staff engagement • Low stress levels • Delighted patients and team • High levels of referrals How ACE are you??
  • 19. What is ACE ?
  • 20. What is ACE ? “Your patients won’t remember what you did, They don’t remember what you say, They always remember how you make them feel” Amazing Customer Experience
  • 21. 3 steps to ACE
  • 22. 3 steps to ACE
  • 23. .  “One secret of success in life is for a man to be ready for his opportunity when it comes.” Benjamin Disraeli
  • 24. 3 steps to ACE
  • 25. Innovate
  • 26. Winners have constant Coaching
  • 27. What are you going to do differently to deliver ACE?
  • 28. Dylan: Sits around does nothing excepts moans Dill: Rushes around attends courses, buys new kit, doesn’t put anything into action. Bob: Successful, enlists experts to help him put the action into place and to hold him accountable for doing what he said he was going to do. What action are you going to take? Jane@healthyandwealthy.co.uk 07989 757 884 Making your good practices great
  • 29. Speak the same language as your patients Date          Friday 27th  June Venue        Bicester ( just round the corner from Bicester village shopping outlet open until 20:00) For tonight’s delegates only who book within 24 hours  £100* per dentist (or 1st member of the practice), £60* per hygienist or therapist £30* per DCP
  • 30. Helping you to achieve healthy and wealthy relationships, career and life Thank you for participating There are many more ways to make your good practice great Call me to find out more 01296 770 462 | 07989 757 884

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