Impact of the_nwow_on_the_facility_ manager_20110428_pwa

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Presentation given by Patrick Waûters on how New World of Work (het Nieuwe Werken) impacts the role of the Facility Manager

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Impact of the_nwow_on_the_facility_ manager_20110428_pwa

  1. 1. Impact of the NWOW onthe Facility ManagerThursday, April 28th 2011Microsoft
  2. 2. Impact of the FacilityManager on the NWOWThursday, April 28th 2011Microsoft
  3. 3. AOS Studley – Our Solutions REAL ESTATE SERVICES  We search the optimal building and acquire it at the best conditions. WORKPLACE STRATEGY  We design an efficient work environment that matches your strategy, activities, culture and values. PROJECT MANAGEMENT  We manage the construction or fit out of your new work environment. FACILITY MANAGEMENT CONSULTING  We improve the facility services for the building occupiers.28.04.2011 - Impact of the Facility Manager on the NWOW 3
  4. 4. My definition of the NWOW TRADITIONAL NWOWI work at I work fromthe office anywherefrom 9 to 5. at anytime.28.04.2011 - Impact of the Facility Manager on the NWOW 4
  5. 5. Agenda 1 How should I start? 2 What could change within RE/FM? 3 What may change in my job? Orange, UK28.04.2011 - Impact of the Facility Manager on the NWOW 5
  6. 6. 28.04.2011 - Impact of the Facility Manager on the NWOW 6
  7. 7. Focus on scope which brings benefits to your companyLess costs, facilitiesBetter work, productivityMore sustainable operationsHigher staff satisfaction, retention28.04.2011 - Impact of the Facility Manager on the NWOW 7
  8. 8. Liaise with concerned departments FM FIN ICT Common project HR …28.04.2011 - Impact of the Facility Manager on the NWOW 8
  9. 9. Sell the project1. Agree on common project scope and objectives2. Define/Calculate benefits and costs3. Propose project approach and planning4. Obtain sponsorship from management5. Implement, trace results28.04.2011 - Impact of the Facility Manager on the NWOW 9
  10. 10. Agenda 1 How should I start? What could change within 2 RE/FM? 3 What may change in my job? ADM, Switzerland28.04.2011 - Impact of the Facility Manager on the NWOW 10
  11. 11. Equip workplaces in the office for the NWOW Traditional workplace NWOW workplace 1 person, 1 desk  Desk sharing Function, title based workplace  Activity based workplace Dedicated phone  Unified communications Personal cupboard with documents  Common (digital) storage Regular cleaning  Install full “clean desk policy” (e.g. lunch) Frequent “full” move  Flexible, preferred area Traditional office culture  Change working culture Static: Occupier keeps “his/her place”  Dynamic: FM keeps the NWOW active28.04.2011 - Impact of the Facility Manager on the NWOW 11
  12. 12. The office becomes a meeting place  Need for meeting places will raise  Formal meeting rooms  Informal meeting areas  Foresee enough adequate meeting spaces  Foresee more informal meeting points (coffee corner, entrance hall, company restaurant…)  Install (mainly smaller) additional meeting rooms  Consider “satellite meeting points” (e.g. hotel lobby, I work where I am, road restaurant, flexible meeting places)I meet at the office!  Improve acoustics  Foresee (more) concentration bubbles28.04.2011 - Impact of the Facility Manager on the NWOW 12
  13. 13. Create new communication opportunities Formal team meetings “Fixed time at the office” Remote meeting facilities (e.g. chat, telephone conference, video conferencing…)  Define policy/procedures  Supply and install required technology  Consider efficiency  Fulfill security conditions  Train staff on technology and procedure (More) (Frequent) Staff events28.04.2011 - Impact of the Facility Manager on the NWOW 13
  14. 14. Foresee an adequate workplace at home Decide on level of involvement  Minimal contribution from company (e.g. laptop, VPN)  Limited cost coverage  Supply (basic/full) set of tools, furniture Main requirements  Good communication lines (phone, internet)  Access to mail, files, archive  Install a performant portal  Backup and synchronization tools  Specific security and safety precautions Remote access (for working “in the field”) Remember, this applies for all “third places” !!!28.04.2011 - Impact of the Facility Manager on the NWOW 14
  15. 15. Agenda 1 How should I start? 2 What could change within RE/FM? 3 What may change in my job? Mondadori, France28.04.2011 - Impact of the Facility Manager on the NWOW 15
  16. 16. It’s all in the mind I deliver facility services in the office, now I facilitate activities everywhere !  From budget manager to transformation driver  From policy maker to agile enabler  From FM to integrated workspace management  From fleet management to mobility  From building/space focus to people focus28.04.2011 - Impact of the Facility Manager on the NWOW 16
  17. 17. Major changes within different domains Define the limits of …  Anywhere  Anytime  Anyhow Real Estate  The office becomes a “talking building” (“landmark”).  You will manage less space in the office (-10%).  You will supply workplaces everywhere (decentralized). Fit out  Many different types of areas instead of standard offices  Home workplace Facility services  More custom made requires more clients interaction  Manage complexity and agility  Align service supply and demand/occupancy  Less (internal) moves  Higher demands on security, cleaning, catering (e.g. 24/7)28.04.2011 - Impact of the Facility Manager on the NWOW 17
  18. 18. Conclusion Vision is the art to see what is invisible to others.”28.04.2011 - Impact of the Facility Manager on the NWOW 18
  19. 19. Thank you Questions & answers Bristol Myers, France28.04.2011 - Impact of the Facility Manager on the NWOW 19
  20. 20. Contacts AOS Studley Avenue Charles Schallerlaan 54 1160 Bruxelles Tel: +32 2 775 95 11 Fax: +32 2 775 96 00 www.aosgroup.com Patrick Waûters Email: p.wauters@aos-studley.be Mobile: +32 477 608 12328.04.2011 - Impact of the Facility Manager on the NWOW 20

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