Impact of the_nwow_on_the_facility_ manager_20110428_pwa

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Presentation given by Patrick Waûters on how New World of Work (het Nieuwe Werken) impacts the role of the Facility Manager

Presentation given by Patrick Waûters on how New World of Work (het Nieuwe Werken) impacts the role of the Facility Manager

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  • 1. Impact of the NWOW onthe Facility ManagerThursday, April 28th 2011Microsoft
  • 2. Impact of the FacilityManager on the NWOWThursday, April 28th 2011Microsoft
  • 3. AOS Studley – Our Solutions REAL ESTATE SERVICES  We search the optimal building and acquire it at the best conditions. WORKPLACE STRATEGY  We design an efficient work environment that matches your strategy, activities, culture and values. PROJECT MANAGEMENT  We manage the construction or fit out of your new work environment. FACILITY MANAGEMENT CONSULTING  We improve the facility services for the building occupiers.28.04.2011 - Impact of the Facility Manager on the NWOW 3
  • 4. My definition of the NWOW TRADITIONAL NWOWI work at I work fromthe office anywherefrom 9 to 5. at anytime.28.04.2011 - Impact of the Facility Manager on the NWOW 4
  • 5. Agenda 1 How should I start? 2 What could change within RE/FM? 3 What may change in my job? Orange, UK28.04.2011 - Impact of the Facility Manager on the NWOW 5
  • 6. 28.04.2011 - Impact of the Facility Manager on the NWOW 6
  • 7. Focus on scope which brings benefits to your companyLess costs, facilitiesBetter work, productivityMore sustainable operationsHigher staff satisfaction, retention28.04.2011 - Impact of the Facility Manager on the NWOW 7
  • 8. Liaise with concerned departments FM FIN ICT Common project HR …28.04.2011 - Impact of the Facility Manager on the NWOW 8
  • 9. Sell the project1. Agree on common project scope and objectives2. Define/Calculate benefits and costs3. Propose project approach and planning4. Obtain sponsorship from management5. Implement, trace results28.04.2011 - Impact of the Facility Manager on the NWOW 9
  • 10. Agenda 1 How should I start? What could change within 2 RE/FM? 3 What may change in my job? ADM, Switzerland28.04.2011 - Impact of the Facility Manager on the NWOW 10
  • 11. Equip workplaces in the office for the NWOW Traditional workplace NWOW workplace 1 person, 1 desk  Desk sharing Function, title based workplace  Activity based workplace Dedicated phone  Unified communications Personal cupboard with documents  Common (digital) storage Regular cleaning  Install full “clean desk policy” (e.g. lunch) Frequent “full” move  Flexible, preferred area Traditional office culture  Change working culture Static: Occupier keeps “his/her place”  Dynamic: FM keeps the NWOW active28.04.2011 - Impact of the Facility Manager on the NWOW 11
  • 12. The office becomes a meeting place  Need for meeting places will raise  Formal meeting rooms  Informal meeting areas  Foresee enough adequate meeting spaces  Foresee more informal meeting points (coffee corner, entrance hall, company restaurant…)  Install (mainly smaller) additional meeting rooms  Consider “satellite meeting points” (e.g. hotel lobby, I work where I am, road restaurant, flexible meeting places)I meet at the office!  Improve acoustics  Foresee (more) concentration bubbles28.04.2011 - Impact of the Facility Manager on the NWOW 12
  • 13. Create new communication opportunities Formal team meetings “Fixed time at the office” Remote meeting facilities (e.g. chat, telephone conference, video conferencing…)  Define policy/procedures  Supply and install required technology  Consider efficiency  Fulfill security conditions  Train staff on technology and procedure (More) (Frequent) Staff events28.04.2011 - Impact of the Facility Manager on the NWOW 13
  • 14. Foresee an adequate workplace at home Decide on level of involvement  Minimal contribution from company (e.g. laptop, VPN)  Limited cost coverage  Supply (basic/full) set of tools, furniture Main requirements  Good communication lines (phone, internet)  Access to mail, files, archive  Install a performant portal  Backup and synchronization tools  Specific security and safety precautions Remote access (for working “in the field”) Remember, this applies for all “third places” !!!28.04.2011 - Impact of the Facility Manager on the NWOW 14
  • 15. Agenda 1 How should I start? 2 What could change within RE/FM? 3 What may change in my job? Mondadori, France28.04.2011 - Impact of the Facility Manager on the NWOW 15
  • 16. It’s all in the mind I deliver facility services in the office, now I facilitate activities everywhere !  From budget manager to transformation driver  From policy maker to agile enabler  From FM to integrated workspace management  From fleet management to mobility  From building/space focus to people focus28.04.2011 - Impact of the Facility Manager on the NWOW 16
  • 17. Major changes within different domains Define the limits of …  Anywhere  Anytime  Anyhow Real Estate  The office becomes a “talking building” (“landmark”).  You will manage less space in the office (-10%).  You will supply workplaces everywhere (decentralized). Fit out  Many different types of areas instead of standard offices  Home workplace Facility services  More custom made requires more clients interaction  Manage complexity and agility  Align service supply and demand/occupancy  Less (internal) moves  Higher demands on security, cleaning, catering (e.g. 24/7)28.04.2011 - Impact of the Facility Manager on the NWOW 17
  • 18. Conclusion Vision is the art to see what is invisible to others.”28.04.2011 - Impact of the Facility Manager on the NWOW 18
  • 19. Thank you Questions & answers Bristol Myers, France28.04.2011 - Impact of the Facility Manager on the NWOW 19
  • 20. Contacts AOS Studley Avenue Charles Schallerlaan 54 1160 Bruxelles Tel: +32 2 775 95 11 Fax: +32 2 775 96 00 www.aosgroup.com Patrick Waûters Email: p.wauters@aos-studley.be Mobile: +32 477 608 12328.04.2011 - Impact of the Facility Manager on the NWOW 20