Coaching Michigan's Workforce by Jamie Flinchbaugh, Lean Learning Center

Coaching Michigan’s Workforce for Economic Prosperity Jamie Flinchbaugh Lean Learning Center Novi, Michigan www.LeanLearningCenter.com

Program Description
A knowledgeable and capable workforce is critical for any company as well as the State. Coaching is perhaps the most effective means of development. Learn what makes coaching effective, the difference between coaching towards a solution and coaching the method, and learn standard work that anyone can use to improve their coaching conversations.

Our Michigan Connection
Established in Novi, Michigan since 2001
Half of the Center’s team resides in Michigan
Annually bring 100s of visitors to Michigan providing room nights and restaurant visits
Chartering member of the Michigan Lean Consortium
Long-serving Chair of the Board of Advisors for Oakland University’s Pawley Institute
Winner of Corp! Magazine’s Michigan Economic Bright Spots for 2010

Why This Matters
For Michigan
For the companies remaining, people must innovate their way out of trouble.
Companies seeking relocation or new locations look at workforce quality
Companies getting tax credits best leverage that through training grants
Michigan has a below-average reputation for its workforce
For Your Company
Technology, assets, products, and positioning can all be copied – a capable workforce cannot (at least not quickly)
Innovation is key, and is a product of problem solving and learning
Many companies that shrunk lost intellectual capital that must be rebuilt

My Teachers and Coaches
Brainstorm adjectives that describe a teacher that had a substantial impact on you personally.
Brainstorm adjectives that describe a coach that had a substantial impact on you personally.

What’s the Difference?
Teacher
Causes to know
Guides studies
Imparts knowledge
Instructs
Coach
Trains a team
Instructs players in fundamentals
Highly respected by players

Are you really coaching?

Coaching Defined
“Telling is an act. Coaching is making a personal investment in that person you are coaching. It shows you are committed to their success.” --Winston Churchill
“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them.” --John Whitmore
© Lean Learning Center 2007 Rev. 10/08

Standardized Work is Key to Consistency
Reduces variability by specifying:
Content
Sequence
Timing
Outcome

Benefits of Standardized Work
Predictable and repeatable result
Baseline to measure improvement and test experiments
Ability to spot problems and abnormalities
Make conscious deviations as conditions change

Standardized Work Answers…
How do you do this work?
How do you know you are doing this work correctly?
How do you know that the outcome is free of defects?
What do you do if you have a problem?

Standardized Work For Your Coaching Conversation
G oals
R eality
O ptions
W ill
Adapted from G.R.O.W. Model , Abraham Maslow W ill O ptions R eality G oals GROW

Goals
Characterized By:
Desires of relationship
Ultimate goal(s)
Is change being forced?
Provoking Thought:
What do you want to achieve out of this relationship?
Why are you hoping to achieve this goal?
Who else needs to know?

Reality
Characterized By:
May not understand current reality
Individual explains perception of current reality
Provoking Thought:
What is the reality of the current situation?
Why haven’t you reached your goal already?
What is impeding your progress?

Options
Characterized By:
Assist in brainstorming solutions
Steer individual away from poor solutions
Provoking Thought:
What could you do as a first step?
What else could you do?
Could someone assist you with this?
What would happen if you did nothing?

Will
Characterized By:
Create action steps
Build enthusiasm
Complete plan-do-check-act
Provoking Thought:
Where does this goal fit in with your personal priorities?
What obstacles do you expect?
How committed are you?
What steps will you take?

The Role of PDCA in Coaching
Often utilized during ‘Will’ phase to:
Identify an area for improvement
Map out an action plan
Detail time frame for completion
Assess progress

Coaching Conversation Worksheet G oals R eality O ptions W ill Who? What? When? How do we know whether we were successful? New plan? Standardization?

The Leader’s Coaching PDCA Worksheet P lan
Establish role as coach with others
Conduct ‘catch ball’ sessions
D o
Assist others in implementation of tasks
Assist others with reflection
Assist others to identify root cause
C heck
Conduct meetings to measure progress
Ask questions to force thinking
A ct
Provide/schedule training
Create development plan

More Information What Where Our website, including a Knowledge Center with many forms of content www.LeanLearningCenter.com Our book, The Hitchhiker’s Guide to Lean www.HitchhikersGuideToLean.com My blog www.JamieFlinchbaugh.com Books, Book Reviews, Links, and a Lean Blog Aggregator www.TheLeanLibrary.com Michigan Lean Consortium www.MichiganLean.org

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Coaching Michigan's Workforce by Jamie Flinchbaugh, Lean Learning Center

by Jamie Flinchbaugh on Apr 28, 2010

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Coaching Michigan’s Workforce by Jamie Flinchbaugh, Lean Learning Center — Presentation Transcript