Coaching Michigan's Workforce by Jamie Flinchbaugh, Lean Learning Center
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Coaching Michigan's Workforce by Jamie Flinchbaugh, Lean Learning Center

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A presentation on coaching's role in workforce development and how to apply standard work for coaching, provided via webinar for the Michigan Lean Consortium in May 2010.

A presentation on coaching's role in workforce development and how to apply standard work for coaching, provided via webinar for the Michigan Lean Consortium in May 2010.

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Coaching Michigan's Workforce by Jamie Flinchbaugh, Lean Learning Center Coaching Michigan's Workforce by Jamie Flinchbaugh, Lean Learning Center Presentation Transcript

  • Coaching Michigan’s Workforce for Economic Prosperity Jamie Flinchbaugh Lean Learning Center Novi, Michigan www.LeanLearningCenter.com
  • Program Description
    • A knowledgeable and capable workforce is critical for any company as well as the State. Coaching is perhaps the most effective means of development. Learn what makes coaching effective, the difference between coaching towards a solution and coaching the method, and learn standard work that anyone can use to improve their coaching conversations.
  • Our Michigan Connection
    • Established in Novi, Michigan since 2001
    • Half of the Center’s team resides in Michigan
    • Annually bring 100s of visitors to Michigan providing room nights and restaurant visits
    • Chartering member of the Michigan Lean Consortium
    • Long-serving Chair of the Board of Advisors for Oakland University’s Pawley Institute
    • Winner of Corp! Magazine’s Michigan Economic Bright Spots for 2010
  • Why This Matters
    • For Michigan
    • For the companies remaining, people must innovate their way out of trouble.
    • Companies seeking relocation or new locations look at workforce quality
    • Companies getting tax credits best leverage that through training grants
    • Michigan has a below-average reputation for its workforce
    • For Your Company
    • Technology, assets, products, and positioning can all be copied – a capable workforce cannot (at least not quickly)
    • Innovation is key, and is a product of problem solving and learning
    • Many companies that shrunk lost intellectual capital that must be rebuilt
  • My Teachers and Coaches
    • Brainstorm adjectives that describe a teacher that had a substantial impact on you personally.
    • Brainstorm adjectives that describe a coach that had a substantial impact on you personally.
  • What’s the Difference?
    • Teacher
    • Causes to know
    • Guides studies
    • Imparts knowledge
    • Instructs
    • Coach
    • Trains a team
    • Instructs players in fundamentals
    • Highly respected by players
  • Are you really coaching?
  • Coaching Defined
    • “Telling is an act. Coaching is making a personal investment in that person you are coaching. It shows you are committed to their success.” --Winston Churchill
    • “Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them.” --John Whitmore
    © Lean Learning Center 2007 Rev. 10/08
  • Standardized Work is Key to Consistency
    • Reduces variability by specifying:
      • Content
      • Sequence
      • Timing
      • Outcome
    © Lean Learning Center 2007 Rev. 10/08
  • Benefits of Standardized Work
    • Predictable and repeatable result
    • Baseline to measure improvement and test experiments
    • Ability to spot problems and abnormalities
    • Make conscious deviations as conditions change
    © Lean Learning Center 2007 Rev. 10/08
  • Standardized Work Answers…
    • How do you do this work?
    • How do you know you are doing this work correctly?
    • How do you know that the outcome is free of defects?
    • What do you do if you have a problem?
    © Lean Learning Center 2007 Rev. 10/08
  • Standardized Work For Your Coaching Conversation
    • G oals
    • R eality
    • O ptions
    • W ill
    Adapted from G.R.O.W. Model , Abraham Maslow W ill O ptions R eality G oals GROW
  • Goals
    • Characterized By:
    • Desires of relationship
    • Ultimate goal(s)
    • Is change being forced?
    • Provoking Thought:
    • What do you want to achieve out of this relationship?
    • Why are you hoping to achieve this goal?
    • Who else needs to know?
  • Reality
    • Characterized By:
    • May not understand current reality
    • Individual explains perception of current reality
    • Provoking Thought:
    • What is the reality of the current situation?
    • Why haven’t you reached your goal already?
    • What is impeding your progress?
  • Options
    • Characterized By:
    • Assist in brainstorming solutions
    • Steer individual away from poor solutions
    • Provoking Thought:
    • What could you do as a first step?
    • What else could you do?
    • Could someone assist you with this?
    • What would happen if you did nothing?
  • Will
    • Characterized By:
    • Create action steps
    • Build enthusiasm
    • Complete plan-do-check-act
    • Provoking Thought:
    • Where does this goal fit in with your personal priorities?
    • What obstacles do you expect?
    • How committed are you?
    • What steps will you take?
  • The Role of PDCA in Coaching
    • Often utilized during ‘Will’ phase to:
      • Identify an area for improvement
      • Map out an action plan
      • Detail time frame for completion
      • Assess progress
    © Lean Learning Center 2007 Rev. 10/08
  • Coaching Conversation Worksheet G oals R eality O ptions W ill Who? What? When? How do we know whether we were successful? New plan? Standardization?
  • The Leader’s Coaching PDCA Worksheet P lan
    • Establish role as coach with others
    • Conduct ‘catch ball’ sessions
    D o
    • Assist others in implementation of tasks
    • Assist others with reflection
    • Assist others to identify root cause
    C heck
    • Conduct meetings to measure progress
    • Ask questions to force thinking
    A ct
    • Provide/schedule training
    • Create development plan
  • More Information What Where Our website, including a Knowledge Center with many forms of content www.LeanLearningCenter.com Our book, The Hitchhiker’s Guide to Lean www.HitchhikersGuideToLean.com My blog www.JamieFlinchbaugh.com Books, Book Reviews, Links, and a Lean Blog Aggregator www.TheLeanLibrary.com Michigan Lean Consortium www.MichiganLean.org