The Complete JamiQ User Guide
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The Complete JamiQ User Guide Presentation Transcript

  • 1. The Complete
 User Guide
  • 2. Welcome Welcome to The Complete JamiQ User Guide. This guide assumes you are already a registered user of JamiQ. If you are new to JamiQ and want to purchase an account, visit jamiq.com and weʼll get you up and monitoring the social media in no time.
  • 3. Login JamiQ respects your privacy and keeps all your monitoring data private. To access your account, you will need to login first. Use your email and Next: Dashboard password to log in. Remember to keep these a secret!
  • 4. Dashboard The Dashboard is the first page you will arrive at upon logging in. The Dashboard is a Click the Add Topic gateway page to your button to set up a Topics. It gives you an new Topic to monitor. instant overview of whatʼs recently changed in your Topics and lets you jumps to any Topic quickly. Next: Add Topic (Step 1) The most recent data from the Topic giving you and Each row is a Topic immediate overview. youʼre currently monitoring. Click the title to view the Topic.
  • 5. Add Topic (Step 1) A Topic is a set of instructions that tell JamiQ what to monitor on the social media. First, you need to select the search engines you want to monitor from. Search engines are great resources for monitoring because they cover just about everything online. There Notice the Asian are even specialized language engines? CN search engines for blogs for China, TW for or forums and even Taiwan, JP for Japan, Asian languages. and KR for Korea. Next: Add Topic (Step 2)
  • 6. Add Topic (Step 2) After youʼve selected your search engines, you need to let JamiQ know what Keywords you want to monitor. You can have as many keywords as you like Each box is for a single keyword or included or excluded phrase. You donʼt need to put quote from social media posts. marks around phrases. Itʼll be done for you. MAY include lets you specify multiple You can use keywords in any keywords of which at language. E.g. “ ” (Samsung least one is in the post. in Korean) works just fine. MUST include are for keywords that must be found in every single post. Next: Add Topic (Step 3)
  • 7. Add Topic (Step 3) Once youʼve got your keywords down, you have the option to add other RSS feeds to the Topic. Remember to use only actual links to the RSS RSS feeds are useful for feed. Links to the sites you know you have website do not work. to monitor for this Topic and you donʼt want to miss out on them. After you have added Once you hit the Create your RSS feeds, you can Topic button, JamiQ will go right ahead and head off to monitor all the posts that meet your name your Topic and instructions in real-time. create it. Next: Topic (Entries)
  • 8. Topic (Entries) By default, every Topic you view is displayed in Chart view with Entries on the main chart. Entries shows you the Use these filters to see buzz thatʼs taking place. only the data you want. Each point on the Entries chart is a unique post on the social media. You can use the filter controls to manipulate the data on this page to see only the exact data and timeframe you want. New entries are monitored in Next: Topic (Influence) real-time. Mouse over to see date and value.
  • 9. Topic (Influence) In Chart view, you can switch to Influence chart which shows you the impact your keywords are making. Darker shades indicate your keywords appeared in more influential posts Mouse over to see how many articles appear in each and lighter shades less segment on the stacked bar influential. chart. For example, an article on CNN will have a darker shade than one on my blog. Next: Topic (Sentiment) Switch between Entries, Influence, and Sentiment on the chart above.
  • 10. Topic (Sentiment) In Chart view, you can switch to Sentiment chart which shows you an indicator of what the sentiment of each post relating to your keywords. Mouse over to see how many articles appear in each JamiQ uses advanced segment on the stacked bar natural language chart. processing technology to determine the sentiment of each post. Do note that sentiment detection is performed by machines so a few inaccuracies may happen. Next: Topic (Markets, Media, Sites)
  • 11. Topic (Markets, Media, Sites) The Charts view of each Topic also gives you the breakdown of where Breakdown of where posts your posts on the social are coming from. Know media are coming from. which market cares most JamiQ uses advanced about your Topic. algorithms to determine which country a site is from, what type it is, and lets you know which sites are the most active. Next: Topic (Data) Breakdown of the type of media. Know which platforms conversations about your Topic are taking place on.
  • 12. Topic (Data) Within a Topic you can switch between Chart and Data view. In Data view, you get to see all the data youʼve Use these filters to see been monitoring in its only the data you want. raw form. Using the filters, you can dive deep into the entries youʼre concerned with. All this data can also be exported to Excel for further manipulation and Each row shows you a single customized reporting. entry and its properties. Clicking the title of the entries opens the actual post Next: Topic (Settings) in a new window.
  • 13. Topic (Settings) You can edit and change the settings of the Topic at any time. If you need to add more keywords, change search engines, add Just like when you created RSS feeds, etc. your Topic, you can edit the Whatever input you Search Engines, Keywords, RSS feeds, and the Topic made while creating a name at anytime. Topic can be edited right here. Next: My Account
  • 14. My Account The My Account page lets you manage your JamiQ account. Upgrading or terminating an account should be done from this page. You can also change your login email and password as well as your timezone so your charts are always displayed from your point of view. Upgrading and termination of accounts are securely Next: Support handled by PayPal.
  • 15. Support JamiQ provides multiple Email Support
 Documentation
 Blog
 avenues of support to support@jamiq.com http://wiki.jamiq.com http://blog.jamiq.com our users. Pick the one If you encounter an error When you need JamiQʼs blog is your that best suites your or feel you need to make immediate help to source for news and needs. a request to someone common problems, updates. We make who understand, just detailed write ups are announcements on new send us an email. documented in our Wiki. features, company information, and even Our support email is We use a Wiki because managed by a robust it lets other expert users when things break. ticketing system so contribute their every exchange is knowledge as well. So if tracked and responded others have encountered to in the quickest time the same problem, its possible. solution is likely found here.