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INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT

2013 Minnesota Government IT Symposium
For State Agencies, Counties, Citi...
INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT

Agenda
• Welcome & context
– Program origins
• Program structure
– Ideati...
Governor’s Priorities
 Create jobs and improve Minnesota’s competitiveness
 Improve how state government works to delive...
 IT is a top expense of state budgets
 IT directly contributes to business efficiency and effectiveness
 Marginalizing ...
 Our combined organization now has a new
name: MN.IT Services
 Approximately 2,100 employees
 22 agency-based offices
...
The MN.IT Cloud
End User Services

Hosting Services

Work Station Mgmt., Mobile Device
Mgmt., Voice

IAAS, PAAS, SAAS

Dat...
This enables time &
resources for…

7

Powered by MN.IT Services
Invention - create something new
Innovation - do something different
Improvement - do the same things
better (reengineer)
...
Innovation Program
Structure

9
1 stop to the top

10

Powered by MN.IT Services
The Mission

Address government business challenges by
soliciting creative ideas from a broad and diverse
range of communi...
Back Office Innovation
Results in greater efficiency
within state government.
e.g. IT Consolidation

12

Public Service In...
A virtual event for people to share ideas in alignment
with MN.IT strategic direction to improve services and
create a wor...
MN.IT
Employees

COOL
STUFF

ICAT

Ideas
Comment
& Vote

Best
ideas
bubble
up!

Awards & recognition

The Innovation Cycle...
Metric

Statistic

Employees

2,080

99.9%
of all MN.IT staff

Registered
Users

1102

53%
of MN.IT staff

Active
Users

5...
Current program focus: Execution!
• Defining projects
• Finding champions to drive
• Acquiring resources to implement

16
17

Powered by MN.IT Services
1. Set criteria for finalists
 Filter and remove off topic/out of scope ideas

2. Invite active participants to review an...
“They look good –pursue them. Yeah, all of them.”
Not ordinary projects; need new skills, new
approaches, and business buy...
For some proposals, the process, skills and business interest exists

 Mobile apps, content and design (hot IT right now)...
Building a
Solid Foundation
and Culture

21
Are they doing it better?
“It depends”
 On CEO commitment
 On bottom-up energy
 Thawing of the “frozen middle”

Weavin...
 Engage the organization
 ICAT –Innovation CATalysts
 Ninjas –ad hoc project work teams
 Agency delegates –proposal co...
Citizen-focused
• Open to the public
• 442 ideas
• “make gov’t easier”

24

Inward-focused
• 38,000 eligible
• >3,400 user...
MN.IT is highly distributed, which poses both
opportunity and challenges.
 Leverage agency endpoints
 @Central > consist...
 Connection opportunities abound –please reach out!
 Cities, counties, municipalities, nonprofits, foundations, business...
“Public data is the natural resource of government innovation”
-James
 White Paper submitted to Governor’s office -procee...
What’s Up
for MN.IT Innovation
in 2014…

28
 A public-facing Innovation website
 A beacon for partnerships, projects and sharing

 Challenge #2!
 Stay tuned as pr...
More Challenges!
 Open to everyone’s ideas & comments
Idea Review Teams
 Profile a potential project, make it achievable...
31

“Chance favors the connected mind”

Powered by MN.IT Services
Clarifications
Takeaways
or questions?
-something practical
-possibly inspiring
-anything useful?

32
Federal Digital Government Strategy 12 month roadmap
 whitehouse.gov/digitalgov/
 Data.gov (90,000+ data sets)
Video
 S...
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State of Minnesota IT Innovation Program update

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At the 32nd annual IT Symposium, James Kauth provides an update on how the State IT services organization is tackling innovation: it covers accomplishments to date, the activity underway now and the exciting opportunities on the horizon. This includes partnering in hackathons and open data, extending open source to our application sourcing, an enterprise mobile application development strategy, and creating a public innovation website beacon to develop more public-private partnerships in the future.

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Transcript of "State of Minnesota IT Innovation Program update"

  1. 1. INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT 2013 Minnesota Government IT Symposium For State Agencies, Counties, Cities, Higher Education and Nonprofits December 10-12, 2013 River Centre, St. Paul, MN www.mngts.org/itsym (Presented by GTS Educational Events) Session 88 MN.IT Innovation James Kauth MN.IT Services Thursday, December 12 1:30 p.m. – 2:30 p.m. 1
  2. 2. INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT Agenda • Welcome & context – Program origins • Program structure – Ideation, projects, repeat • Current program focus: results! – Planning and execution • Building a solid foundation – Culture of engagement • What’s next in 2014 2
  3. 3. Governor’s Priorities  Create jobs and improve Minnesota’s competitiveness  Improve how state government works to deliver the best services at the best price  Make Minnesota’s tax system more fair IT can be a significant catalyst for change 3 Powered by MN.IT Services
  4. 4.  IT is a top expense of state budgets  IT directly contributes to business efficiency and effectiveness  Marginalizing IT limits its potential to deliver new value  Customers expect services they take for granted elsewhere  We need to “catch up” with our government and private sector peers More? How about:  Big Data  Open Government  The Social Enterprise  Democratization of the Web  Ubiquitous computing 4 Powered by MN.IT Services
  5. 5.  Our combined organization now has a new name: MN.IT Services  Approximately 2,100 employees  22 agency-based offices  90 locations statewide We now provide all information technology (IT) services for 70+ agencies (35,000 employees) plus other MN government customers 5  2,000+ applications  Combined annual operating budget of $451 million Powered by MN.IT Services
  6. 6. The MN.IT Cloud End User Services Hosting Services Work Station Mgmt., Mobile Device Mgmt., Voice IAAS, PAAS, SAAS Data Center Facilities Project & Portfolio Mgmt. Leadership & Oversight WAN Active Directory HR Planning Local Virtualization Financial Strategies & Systems Single Service Desk ITSM Processes Procurement Service Level Mgmt. Governance Primary Goal: Make IT infrastructure super efficient to focus on services that make a difference for customers and citizens 6 Powered by MN.IT Services
  7. 7. This enables time & resources for… 7 Powered by MN.IT Services
  8. 8. Invention - create something new Innovation - do something different Improvement - do the same things better (reengineer) Effectiveness over efficiency “The execution of new ideas that create sustainable, business value.” 8 Powered by MN.IT Services
  9. 9. Innovation Program Structure 9
  10. 10. 1 stop to the top 10 Powered by MN.IT Services
  11. 11. The Mission Address government business challenges by soliciting creative ideas from a broad and diverse range of communities. The Goal Identify opportunities for creative, effective IT solutions that bring new value to Minnesota citizens, businesses and government. The Program Challenges and projects that mine ideas and skills from employees and others for new or improved: • • • • 11 Processes Projects Applications Services Powered by MN.IT Services
  12. 12. Back Office Innovation Results in greater efficiency within state government. e.g. IT Consolidation 12 Public Service Innovation More effective government services for Minnesotans / improve the state business climate Powered by MN.IT Services
  13. 13. A virtual event for people to share ideas in alignment with MN.IT strategic direction to improve services and create a workplace of choice. More simply: You + Ideas + Sharing =  Predefined focus (theme)  Time boxed event  Unlimited ideas, commenting voting  Vetting, filtering and project selection follows 13 Powered by MN.IT Services
  14. 14. MN.IT Employees COOL STUFF ICAT Ideas Comment & Vote Best ideas bubble up! Awards & recognition The Innovation Cycle Review Process Work Teams 14 Powered by MN.IT Services
  15. 15. Metric Statistic Employees 2,080 99.9% of all MN.IT staff Registered Users 1102 53% of MN.IT staff Active Users 539 25.9% of MN.IT staff Final idea count 214 ideas 1 in 5 staff had an idea Comments 690 comments >3 comments per idea Votes 15 Final 3,442 votes 16 votes per idea Powered by MN.IT Services
  16. 16. Current program focus: Execution! • Defining projects • Finding champions to drive • Acquiring resources to implement 16
  17. 17. 17 Powered by MN.IT Services
  18. 18. 1. Set criteria for finalists  Filter and remove off topic/out of scope ideas 2. Invite active participants to review and discuss  Group filter and remove 3. Create logical or trending category groups  Filter down to a set number of ideas per category 4. Merge connected ideas into proposals  Research, filter and remove 5. Pitch to leadership  Establish governance body, portfolio  Prepare for expectations to be set 18 Powered by MN.IT Services
  19. 19. “They look good –pursue them. Yeah, all of them.” Not ordinary projects; need new skills, new approaches, and business buy-in. Time to get innovative: 8 proposals to be posted to RFI • • • • 19 Tap expertise of business community Help build requirement specs for proposals Define project plan, timeline, resources and budget ID new partners that can help us deliver results! Powered by MN.IT Services
  20. 20. For some proposals, the process, skills and business interest exists  Mobile apps, content and design (hot IT right now)     Responsive & mobile first design Mobile ninjas –small but capable group App storefront –showcase & profile Collateral benefits: 2-way texting & GIS mobile services proposals  Delete the Digital Divide  Telepresence partnership project: Blandin Foundation, MN Inventor’s Congress & MN.IT@DHS  Homelessness web presence  Homelessness on the rise, yet MN is #5 in nation for volunteerism (opportunity!)  MN Housing Finance Agency, DHS and Dept of Ed Commissioners drive new focus  Innovation project team requests –coming soon! 20 Powered by MN.IT Services
  21. 21. Building a Solid Foundation and Culture 21
  22. 22. Are they doing it better? “It depends”  On CEO commitment  On bottom-up energy  Thawing of the “frozen middle” Weaving innovation into the fabric of the organization Similarities  Need a problem to solve: Crisis = opportunity  Tactical versus strategic innovation  Immature innovation reward systems  No staff, small budget, big results expected  Titles are cheap: CINO, CKO, CSO, CIO, CDO 22 Powered by MN.IT Services
  23. 23.  Engage the organization  ICAT –Innovation CATalysts  Ninjas –ad hoc project work teams  Agency delegates –proposal coming soon  Availability & management challenge: other roles & priorities  Leveraging new processes, methods  Agile, Prototyping, LEAN, Scrums  Try new ways to get work done  Hackathons, TopCoder, Code for America  Listen to the end-customer  Did you hear about… The Unsession Suggestion? 23 Powered by MN.IT Services
  24. 24. Citizen-focused • Open to the public • 442 ideas • “make gov’t easier” 24 Inward-focused • 38,000 eligible • >3,400 users • >700 ideas • >2,200 comments Powered by MN.IT Services
  25. 25. MN.IT is highly distributed, which poses both opportunity and challenges.  Leverage agency endpoints  @Central > consistency, standards, uniform service delivery  @Agency > “business IT” = effectiveness of IT to business  Alignment with Enterprise Architecture  EA’s purpose is to improve business performance (so is Innovation!)  Successful innovations need service connection and operationalization  Service Management integration  Pilot project ideas can come from employees & customers  Merge sources, create new service lines based on demand 25 Powered by MN.IT Services
  26. 26.  Connection opportunities abound –please reach out!  Cities, counties, municipalities, nonprofits, foundations, businesses alike  Local government: success story in community connectedness  State-local gov’t needs tighter innovation integration  Activity everywhere, we’re behind but catching on!  Some nearby examples:  Forever St. Paul Challenge  1,000 ideas submitted, $1M prize  Winner: Tracy Sides –a friend and a life changing outcome  Visualizing Neighborhoods  U of M CURA Hackathon  Bus route apps, central corridor jobs, community greenspace mapping 26 Powered by MN.IT Services
  27. 27. “Public data is the natural resource of government innovation” -James  White Paper submitted to Governor’s office -proceed  Enterprise Data Governance commission established  Broad inter-agency agreement for cross-agency public data sharing  Improved access to public data everywhere Open Public Data –an estimated $3 - $5 trillion dollar potential! -McKinsey Global Inst & Ctr for Gov’t  Open Data becomes the starting point for a discussion we haven’t imagined yet A few examples:  Big time: National Weather Service data creates $1.5B industry  Small time: mash up of disparate data sets in NYC (tree data with traffic accident data?) 27 Powered by MN.IT Services
  28. 28. What’s Up for MN.IT Innovation in 2014… 28
  29. 29.  A public-facing Innovation website  A beacon for partnerships, projects and sharing  Challenge #2!  Stay tuned as projects close from Challenge #1  Hackathons –solutions built by the civic community     HackforMN –June 2013 (federal) CityCampMN –August 2013 (city) Data Opener –December 2013 (State) Capitol Code –February 2014 (SoS)  Public - Private Business Partnership  Unique model leveraging government data  Rapidly deploy new solutions to agencies and citizens  Successful model in place in other states today 29 Powered by MN.IT Services
  30. 30. More Challenges!  Open to everyone’s ideas & comments Idea Review Teams  Profile a potential project, make it achievable Project Teams  Deliver tangible outcomes Connect & share Encourage a creative culture! 30 Powered by MN.IT Services
  31. 31. 31 “Chance favors the connected mind” Powered by MN.IT Services
  32. 32. Clarifications Takeaways or questions? -something practical -possibly inspiring -anything useful? 32
  33. 33. Federal Digital Government Strategy 12 month roadmap  whitehouse.gov/digitalgov/  Data.gov (90,000+ data sets) Video  Steven Johnson –”Where good ideas come from” Book  Beyond the Idea (or anything by Vijay Govindarajan and Chris Trimble) MN Government  Mn.gov/data Open Government  Unsessionsuggestion.ideascale.com (442 citizen ideas!)  McKinsey report ($3T in economic potential!) Others  Innovationexcellence.com  E-democracy.org  Opentwincities.org 33 Powered by MN.IT Services
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