1. Mr. James Edward White Jr.
I am looking for a position with the potential for a long term career and
advancement within the company.
CompTIA A+ Certified IT specialist with a number of years working as a
consultant and analyst for personal PC hardware. I can easily working
toward set goals with minimal to no direct supervision. I have years of
experience in customer service, so working with people is easy and
natural.
1998 – 2002 Natchez High Natchez, MS
Graduate with honors
2003 – 2009 Mississippi State University MS State,
MS
Undergrad Student
• I am currently not attending college and attempting to move further in
the business world. At this point in my life I looking more to establish
myself in a career.
2013 – Current Alorica Outsourcing Center Kennesaw, GA
Call Center Agent
• Assisting AT&T Cellular customers with various aspects of the
company's service including but not limited to technical support,
payment research, service changes, and device technical support.
• Upselling AT&T Uverse home digital entertainment services. This
including selling Uverse Digital TV, home Internet service, and digital
home phone service.
2011 – 2015 Futurelooks.com Online Site
Product Reviewer and Editor
• Systematic testing of various computer components with a self-made
regiment based on expected end user applications.
• Write and edit final review for online publication to meet the needs of a
diverse audience ranging from knowledgeable PC enthusiasts to those
just getting into it as a hobby.
• Preparation of daily press releases for PC parts manufacturers and
providing a punched up summary of provided information.
2012 – 2013 Focus Receivables Management Marietta, GA
4841 CRINKLEPOINT CT
DOUGLASVILLE, GA 30134
Phone: (770) 656-9900
james.white1984@gmail.com
Education
Summary of
qualifications
Work experience
Objective

2. Debt Collection Agent
• Work with consumers in getting debts resolved in a quick and efficient
manner over an automated calling system.
• File digital documentation about calls to ensure easier future contact and
allow supervisor review of my actions when speaking with consumers.
2008 – 2010 Sitel Contact Center Outsourcing Starkville,
MS
Call Center Agent
• Assist customers and Shopkeepers (artist who sell their designs through
CafePress.com) with technical and service issues related to the online
retailer over the phone and through e-mail contact.
• Placed phone orders for customers who prefer not to use the online
ordering system.
• Provide help to fellow agents including identifying and report issues
related to any reduction in customer's interactive experience.
2007 PDS Technical Services Jackson, MS
County Technician for Diebold Election Systems
• Tested, prepared, and programmed the electronic voting machines
using the state provided election information for statewide and local
elections in Wilkinson County.
• Provided technical assistance to county volunteers during the election
related to the same machines.
• Delegated tasks to assistants know as Roadrunners during the election
to ensure assistance to all voting locations was quick and efficient.
• Gathered and counted the electronic voting results in Wilkinson County
to be submitted to the state election board.
References to be provided upon request.
Certifications