Utility Consumer Presentation for Senior Citizens

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As Consumer Outreach Director for the Public Utilities Commission of Nevada (PUCN), I would often speak with various civic, business, and community groups and give presentations on the purpose and function of the PUCN, providing important information on the regulatory process, public comment, and consumer rights as set forth in the utility ’tariffs’ (rules). This presentation was specific to senior citizens.

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  • Our goal today is to help you understand your rights, responsibilities, and capabilities whendealing with your utility – and how that relates to the PUCN’s function.
  • The PUCN was established by state law in 1911. Itis an independent body whichsupervises and regulates the operation and maintenance of public utilities.By law, and by it’s very definition –– it must balance the interests of both customers and utilities .It does this by: -providing customers with just and reasonable rates-providing utilities with the opportunity to earn a fair return on their investments
  • The quick answer is all INVESTOR-OWNED PUBLIC UTILITIES, with a few exceptions(Municipal / Coop / General Improvement District)Only some work regarding telephone service -- movement over the past several years has been toward deregulation . . . The PUCN is also involved in monitoring gas pipelines, rail safety, and excavations near underground installations. You may have heard of “Call before You Dig?” The PUCN Engineering Division is responsible for enforcing this state regulation -- NRS (Nevada Revised Statute) 455 -- which is the ‘Call Before You Dig’ law, as well as enforcing federal codes regarding pipeline safety in Nevada. (Title 49 CFR - Code of Federal Regulations)
  • Today we are going to briefly look at options available from:---the utilities---energy assistance from the state---a quick look at the tariffs (rules) that apply to utilities and customers, and what the PUCN can do – or not, depending on the situation.Information on federal programs is available through your utility company.Gas and electric companies also have programs funded by stockholders and customer contributions.Local government and community action agencies also may offer various kinds of assistance. You can find out what is available by contacting the Nevada Welfare Division or a local social service agency.
  • Third-party protection: helps families prevent service disconnects due to lost, forgotten or misplaced electric bills. The program will notify a person when a friend or relative's electric service may be in jeopardy of being turned off because of an unpaid bill. It is especially intended to protect customers who may be elderly, disabled, ill, require life-support equipment or who have language and reading problems. It can also be beneficial for persons who live alone or who are absent from home for extended periods of time.When you are on the Third Party Protection Plan and you receive a termination of service notice, NV Energy mails a copy of the notice to the third party you designate. This third party can be anyone you know -- a relative, friend, clergyman, social agency, civic organization -- any person you choose. Mailing the termination of service notice to a third party in no way obligates the third party to pay the bill or be responsible in any way for payment. However, it gives the third party ample time to take some form of action so that your service is not terminated. Questions should be directed to your local NV Energy office: (702) 402-5555
  • Green Cross: allows households that are currently using electrically operated medical equipment to receive advance notification from power companies of scheduled electric outages for service maintenance. If power is expected to be turned off, NV Energy will take the steps necessary to restore power as quickly as possible to these customers who can’t afford to be without power.An NV Energy customer service representative will send you an enrollment packet through certified mail for you to complete and return in order to sign up for the Green Cross program.Have an alternate power supply Once enrolled, you will receive advance notification of scheduled electric outages for service maintenance and in the event of an unexpected power outage, the utility will take the steps necessary to restore power as quickly as possibleQuestions should be directed to your local NV Energy office: (702) 402-5555Those who rely on life-support devices should protect themselves against occasional interruptions of service by having an alternate power supply
  • Equal Payment Plan:your average power usage from the last 12 months divided into equal monthly payments (you will know in advance what your bill will be each month). You pay the same amount every month No more high bills during months of hot or cold weatherFree to participate -- but you should still monitor your actual energy usage and continue to conserve energy -- customers are liable for payment of energy used (persons not ‘conservation-minded’ may not benefit from a billing that is not correlating month-to-month with the amount of energy they use).The Equal Payment Plan can be useful, but it should be approached with caution – at the end of each payment year, the amount of adjustment from the amount you pay compared to the cost of your actual usage will be calculated, and a new payment amount will be computed, and any debit or credit remaining from the prior year will be spread across the Equal Payment Plan Year (if credit, you can request a refund check). Questions should be directed to your local NV Energy office: (702) 402-5555
  • Questions should be directed to your local NV Energy office: (702) 402-5555
  • Comfort Savings: a free residential energy efficiency program offered by NV Energy that aims to reduce energy costs for qualifying families, through the installation of energy-efficient weatherization measures. It provides assistance to those residing in single and multi-family dwellings as well as mobile homes. The program is available to both owner or renter occupied households.FREE CFL High Efficiency Light Bulbs, FREE High Efficiency Shower Heads, FREE High Efficiency Faucet Aerators, FREE Pipe Insulation, FREE Hot Water Heater Tank Insulation, FREE Window and Door Caulking & Weather Stripping, FREE Attic Insulation , FREE Programmable Thermostat, Installation and Initial SettingAvailable free of charge to income-qualified customers of NV Energy.Call 1-866-920-7822 for information.
  • Project REACH: (Relief through Energy Assistance to Prevent Customer Hardships). Designed to help vulnerable adults over the age of 62 years, medically fragile or Reserve and National Guard memberswho meet income guidelines. Project REACH is administered through United Way of Southern Nevada and is available year round until funds are exhausted.Call 1-866-920-7822 for information.
  • Project REACH:Comfort Savings:Call 1-866-920-7822 for information.
  • SOUTHWEST GAS (SWG)Third Party Notification: Allows a friend or relative to be notified in case of a delinquent bill.Call 1-877-860-6020.
  • Deferred Payment Plan: If you can demonstrate a hardship and have outstanding bills, this plan allows you to pay your bill over an extended period of time. This program gives you an opportunity to obtain assistance before service is discontinued. The company also makes referrals to government or local social service agencies. Call 1-877-860-6020.
  • Equal Payment Plan:Evenly distributes your annual gas costs into estimated equal monthly payments. Your usage will be reviewed on a quarterly basis and your payment may be adjusted. By enrolling you will know what the amount of your bill will be each month and be assured that it will be paid on time. To join, fill out SWG’s online form on their website (www.swgas.com).
  • Energy Share Program: An emergency fund which provides direct assistance to qualified people with unexpected financial difficulties, such as the loss of a job or a medical emergency. The program is managed and distributed by The Salvation Army.
  • STATE OF NEVADAThe Nevada Energy Assistance Program: provides assistance with energy and utility bills to income qualified households. It provides a grant that is used to pay utility bills, and the average size now is $500. (2011/2012).Funding for this program is provided from the federal government and the U.S. Department of Health and Human Services. Money collected from the Universal Energy Charge (UEC) and the Nevada Fund for Energy Assistance and Conservation is also distributed. Residents may call 1-866-846-2009 to learn more or apply.
  • The federal Universal Service Fund (USF) supports the Lifeline Assistance and Link-Up America programs. These programs provide discounts on basic monthly service and initial installation or activation fees for telephone service at the primary residence to income-eligible consumers. The Federal Communications Commission (FCC), with the help of the Universal Service Administrative Company (USAC), administers the USF.
  • (PER AUG 2010)Nevada 211: One call offers access to resources for:Basic human needs Physical and mental health Financial stability Programs for children, youth and families Support for older Americans and persons with disabilities Volunteer opportunities and donations Support for community crisis or disaster recovery Service is currently available 8 AM – Midnight, Mon-Fri; 8 AM – 4 PM, Sat-Sun (excluding holidays). 2-1-1 is not a substitute for 9-1-1 (emergency services), Those with hearing/speech impairments may access 2-1-1 services by calling 7-1-1. Translation services are available to those calling 2-1-1.
  • (PER AUG 2010)Nevada 211: One call offers access to resources for:Basic human needs Physical and mental health Financial stability Programs for children, youth and families Support for older Americans and persons with disabilities Volunteer opportunities and donations Support for community crisis or disaster recovery Service is currently available 8 AM – Midnight, Mon-Fri; 8 AM – 4 PM, Sat-Sun (excluding holidays). 2-1-1 is not a substitute for 9-1-1 (emergency services), Those with hearing/speech impairments may access 2-1-1 services by calling 7-1-1. Translation services are available to those calling 2-1-1.
  • If termination of utility service is likely to seriously impact the health of someone in the home, the utility needs to know before service is shut off. A medical condition can postpone termination for 30 days, and if the condition continues, for an additional 30 days beyond. In order to obtain a medical postponement, a customer must obtain a note or statement from a doctor or certified health professional stating that the termination of service would be especially dangerous to a permanent resident of the home.
  • If termination of utility service is likely to seriously impact the health of someone in the home, the utility needs to know before service is shut off. A medical condition can postpone termination for 30 days, and if the condition continues, for an additional 30 days beyond. In order to obtain a medical postponement, a customer must obtain a note or statement from a doctor or certified health professional stating that the termination of service would be especially dangerous to a permanent resident of the home. The statement must be in writing and include:The address where service is provided. The name of the person who is ill or injured. A clear description of the health issue. The name, title and signature of the health care professional. A medical postponement does not relieve the responsibility of the customer to pay the bill. A customer who obtains a medical postponement will be asked to sign a payment plan
  • How much notice does a utility have to give before service can be disconnected? Before a gas or electric company may disconnect service, the company must provide a 10 day written notice explaining, among other things, the reason for the disconnection, the amount which must be paid in order to avoid shut-off, and the earliest date you will be disconnected if you fail to pay the amount owed. If the bill is not paid within at least eight days before the day you are to be disconnected, the company must mail or deliver another 48-hour written notice. Telephone and water companies are required to give you a disconnection notice at least five days before shutting off your service
  • How much notice does a utility have to give before service can be disconnected? Before a gas or electric company may disconnect service, the company must provide a 10 day written notice explaining, among other things, the reason for the disconnection, the amount which must be paid in order to avoid shut-off, and the earliest date you will be disconnected if you fail to pay the amount owed. If the bill is not paid within at least eight days before the day you are to be disconnected, the company must mail or deliver another 48-hour written notice. Telephone and water companies are required to give you a disconnection notice at least five days before shutting off your service
  • Can my service be shut off on a weekend or holiday?No. Except for safety reasons, utility companies may not disconnect service on the day before or on a weekend or state holiday.What are the rules that apply to electric restoration if a customer is shut off for non-payment?After a utility has shut off service, it shall restore service promptly once payment is made or credit arrangements satisfactory to the utility have been made. Except for reasons beyond its control, the utility shall restore service on the same day if payment is received by the utility by 10 a.m. If payment is received after 10 a.m., service shall be restored within 24 hours.**AUTHORIZED PAYMENT CENTERS!!! ---- Check with the utility! 
  • AS MENTIONED, THE TARIFFS SPELL OUT THE RIGHTS AND RESPONSIBILTIES OF CUSTOMERS AND UTILITIESwww.nvenergy.com/company/rates/snv/rules/www.swgas.com/tariffs/nevada_rates_and_tariffs.phpwww.centurylink.com/Pages/AboutUs/CompanyInformation/Regulatory/tariffLibrary.jsp
  • CHEAPEST UNIT OF ENERGY IS THE ONE YOU NEVER USESo many opportunities to save energy, there are really too many to list. Some our easy to do (shut off lights, appliances when not being used, ensure that you have weather stripping around doors and windows, use compact fluorescent light bulbs) . . . Some are more difficult (Energy Star Appliances – not everyone gets a new appliance each day – some are renting and can’t choose, etc. Find the energy saving tips that are right for you – and adopt as many as are practical.PUCN HAS A BROCHURE WITH TIPS AVAILABLE
  • WHY CALL 811? Every digging project requires a call to 811. Hitting an underground utility line while digging can cause damage to the environment, serious personal injuries, disrupt service to an entire neighborhood and potentially incur fines and repair costs.HOW DOES 811 WORK? One easy phone call to 811, at least two days prior to digging, starts the process of getting your underground utility lines marked for free.When you call 811 from anywhere in the country, a representative from your local one call center will answer your call. The representative will ask you for the location and description of your digging job, and will notify affected utility companies, who will then send a professional locator to the proposed dig site to mark the approximate location of your lines.Once your underground lines have been marked, you will know the approximate location of your utility lines and can dig safely. 
  • TAKE NOTES!!!!! PEN AND PAPER IS YOUR FRIEND!!!!!! Date/time/name/topic/resultHave you attempted to resolve the problem with the utility? Give the utility an opportunity to resolve your problem. Does the PUCN regulate the company with whom you are having a problem? In general, the PUCN regulates investor-owned electric and natural gas utilities, telephone companies providing local service, and privately-owned water and sewer companies in Nevada. The PUCN is unable to assist you if your problem is with a utility that it does not regulate. What are the grounds for your complaint? There are certain rules that govern utility service. If a customer believes a utility has violated one of the rules, then the customer has grounds for a complaint. Contact the Consumer Complaint Resolution Division of the PUCN. This Division was created to receive and resolve consumer complaints, and acts as an intermediary between you and your utility. How should you file your complaint?Most of the complaints that the PUCN handles are from telephone calls. These informal complaints are normally handled within one day of receipt. You can also call for information regarding utility service, or to file a protest against a utility. The telephone numbers are: Las Vegas: (702) 486-2600Reno/Carson City: (775) 684-6100Statewide (Toll-Free): 1-800-992-0900 (Press ‘2’ and ask operator for ext. 46101)
  • 3 TYPESGeneral Consumer Sessions. At least once a year, the PUCN conducts general consumer sessions to receive public comment from citizens regarding public utilities. The PUCN submits a record of each general consumer session to the state’s Legislative Commission.  Rate Cases. The PUCN conducts rate case consumer sessions whenever a public utility has filed a general rate application, or an application to change rates because of higher fuel or wholesale power costs. Non-rate Cases. There are many matters under the jurisdiction of the PUCN that do not involve utility rates. In some of these matters, the PUCN may decide it is appropriate to hold a consumer session. For example, if a regulated company is proposing to merge with another company, the PUCN may determine it is appropriate to conduct a session to receive citizen input on the proposed merger.AWARENESS? – Bill Stuffers! Website !! Sign Up for List !! 
  • Comment:Essentially, three levels-Written Comments Verbal Comments (after being granted status)Intervener (after being granted status)At the judgment of a hearing officer or presiding commissioner, the officer/commissioner can issue a procedural order for parties to respond to the comment topic. A procedural order may or may not be given. Submitting a comment does not guarantee or oblige an order for response.There are particular things to keep in mind if seeking to offer comment. If a person seeks to intervene or seeks commenter status (beyond the level of written comment), they need to do so in writing.  If granted status, then they may be allowed to provide pre-filed written testimony, appear at the prehearing conference and hearing, question witnesses, present witnesses, etc.  The scope of what a commenter can do is more limited than an intervener. An intervener is a true party to the case. 
  • AgendasThe gathering of all Commissioners for further deliberation, discussion, consideration, approval, etc. of various docketed issuesOffers the best overview of the Commission in action.The majority of “work” done on a docket is at previous pre-hearing conferences, hearings, workshops, rulemakings, investigations, etc., all of which can be attended by the public, all of which can receive written comment, some can receive verbal comment.
  • Do not typically deal with individual cases.
  • Utility Consumer Presentation for Senior Citizens

    1. 1. “Taking Charge of Your Utility Usage”<br />
    2. 2. Rights, Responsibilities, Capabilities<br />
    3. 3. THE PUBLIC UTILITIES COMMISSION OF NEVADA (PUCN)<br />Established by state law in 1911<br />Supervises and regulates the operation and maintenance of public utilities<br />An independent body balancing the interests of ratepayers and utilities:<br />CUSTOMERS: just & reasonable rates<br />UTILITIES: a fair return on its investments<br />Mission: enable universal access to affordable, efficient, safe, and reliable utility service in Nevada<br />
    4. 4. WHICH UTILITIES ARE REGULATED?<br /><ul><li>Electric*
    5. 5. Natural gas*
    6. 6. Water and wastewater service*
    7. 7. Gas and electric “master meter” service at mobile home parks
    8. 8. Telephone (onlylocal, landline)
    9. 9. Some propane systems (only single source, single dwelling)</li></ul>Also involved in monitoring gas pipelines, railroad safety, and excavation near underground installations.<br />*(except for municipal systems, co-operatives, and General Improvement Districts)<br />
    10. 10. The PUCN Consumer Bill of Rights<br />Are contained in the “tariffs”<br />Designed to make it easy to obtain utility services and keep those services <br />Recognizes that utilities provide vital services which must be made available to all<br />WHAT RIGHTS DO YOU HAVE?<br />
    11. 11. Eliminates deposits unless customer has poor credit history<br />Limits size of deposit and allows for installment payments<br />Requires utilities to offer budget billing program<br />Requires payment plans for needy customers<br />Offers special protection for the elderly and handicapped<br />Postpones service termination when health is at risk<br />Provides third party notice prior to service termination<br />Allows customers to apply for service via phone or mail<br />PUCN CONSUMER BILL OF RIGHTS<br />
    12. 12. CONSUMER ISSUES: PROGRAMS<br />What are my options if I am injured, very ill and/or become financially unable to pay my utility bills?<br />
    13. 13. CONSUMER ISSUES: PROGRAMS<br />NV ENERGY<br />Third-party Protection<br />
    14. 14. CONSUMER ISSUES: PROGRAMS<br />NV ENERGY<br />Third-party Protection<br />Green Cross<br />
    15. 15. CONSUMER ISSUES: PROGRAMS<br />NV ENERGY<br />Third-party Protection<br />Green Cross<br />Equal Payment Plan<br />
    16. 16. CONSUMER ISSUES: PROGRAMS<br />NV ENERGY<br />Third-party Protection<br />Green Cross<br />Equal Payment Plan<br />Questions should be directed to NV Energy: <br />(702) 402-5555<br />
    17. 17. CONSUMER ISSUES: PROGRAMS<br />NV ENERGY<br />Third-party Protection<br />Green Cross<br />Equal Payment Plan<br />Comfort Savings<br />
    18. 18. CONSUMER ISSUES: PROGRAMS<br />NV ENERGY<br />Third-party Protection<br />Green Cross<br />Equal Payment Plan<br />Comfort Savings<br />Project REACH: Designed to help vulnerable adults over the age of 62 years, medically fragile or Reserve and National Guard members. <br />
    19. 19. CONSUMER ISSUES: PROGRAMS<br />NV ENERGY<br />Third-party Protection<br />Green Cross<br />Equal Payment Plan<br />Comfort Savings<br />Project REACH: Designed to help vulnerable adults over the age of 62 years, medically fragile or Reserve and National Guard members. <br />Questions should be directed to NV Energy: <br />1-866-920-7822<br />
    20. 20. CONSUMER ISSUES: PROGRAMS<br />SOUTHWEST GAS (SWG)<br />Third Party Notification<br />
    21. 21. CONSUMER ISSUES: PROGRAMS<br />SOUTHWEST GAS (SWG)<br />Third Party Notification<br />Deferred Payment Plan<br />
    22. 22. CONSUMER ISSUES: PROGRAMS<br />SOUTHWEST GAS (SWG)<br />Third Party Notification<br />Deferred Payment Plan<br />Equal Payment Plan<br />
    23. 23. CONSUMER ISSUES: PROGRAMS<br />SOUTHWEST GAS (SWG)<br />Third Party Notification<br />Deferred Payment Plan<br />Equal Payment Plan<br />Energy Share Program<br />
    24. 24. CONSUMER ISSUES: PROGRAMS<br />SOUTHWEST GAS (SWG)<br />Third Party Notification<br />Deferred Payment Plan<br />Equal Payment Plan<br />Energy Share Program<br />Questions should be directed to Southwest Gas: <br />1-877-860-6020<br />
    25. 25. CONSUMER ISSUES: PROGRAMS<br />STATE OF NEVADA<br />The Nevada Energy Assistance Program: <br />assistance with utility bills to income qualified households<br />Residents may call 1-866-846-2009 to learn more or apply.<br />
    26. 26. CONSUMER ISSUES: PROGRAMS<br />Lifeline and Link-Up: Affordable Telephone Service for Income-Eligible Consumers<br />Lifeline: discounts on basic monthly service at primary residence.<br />Link-Up America: pays ½ (up to a maximum of $30) of the initial installation fee for a traditional landline telephone, or activation fee for a wireless telephone for a primary residence. Also allows participants to pay the remaining amount owed on a deferred schedule, interest-free. <br />To apply, contact you local telephone company or the Public Utilities Commission of Nevada. <br />
    27. 27. CONSUMER ISSUES: RESOURCES<br />Nevada 211 (www.nevada211.org)<br />
    28. 28. CONSUMER ISSUES: RESOURCES<br />Nevada 211 (www.nevada211.org)<br />Basic Human Needs - Food, clothing, shelter, temporary financial assistance, transportation, disaster assistance<br />Physical & Mental Health - Crisis intervention, prenatal care, support groups, counseling, drug and alcohol intervention, rehabilitation, children’s health insurance programs<br />Financial Stability - Rent and utility assistance, unemployment benefits, job training, education programs, WIC, credit counseling, food stamps<br />Support for Older Americans & Persons with Disabilities - home health care, adult day care, Meals on Wheels, respite care, transportation, homemaker services<br />Support for Children, Youth & Families - childcare, after-school programs, family resource centers, summer camps, recreation programs, mentoring, tutoring, literacy programs, protective services<br />Volunteer Opportunities and Donations<br />
    29. 29. CONSUMER ISSUES: THE ‘TARIFFS’ (Rules)<br />MEDICAL POSTPONEMENT<br />If I or someone in my home is ill or injured and I have trouble paying my bill, can I get a medical certificate to prevent disconnection of my service?<br />
    30. 30. CONSUMER ISSUES: THE ‘TARIFFS’ (Rules)<br />MEDICAL POSTPONEMENT<br />If I or someone in my home is ill or injured and I have trouble paying my bill, can I get a medical certificate to prevent disconnection of my service?<br />YES.<br />A medical postponement does not relieve the responsibility of the customer to pay the bill. A customer who obtains a medical postponement will be asked to sign a payment plan <br />
    31. 31. CONSUMER ISSUES: THE ‘TARIFFS’ (Rules)<br />How much notice does a utility have to give before service can be disconnected? <br />
    32. 32. CONSUMER ISSUES: THE ‘TARIFFS’ (Rules)<br />How much notice does a utility have to give before service can be disconnected? <br />Electric/Gas: a 10 day written notice<br />If bill is not paid within at least eight days before the day you are to be disconnected, the company must mail or deliver another 48-hour written notice. <br />Telephone/water companies: a 5 day written notice<br />
    33. 33. CONSUMER ISSUES: THE ‘TARIFFS’ (Rules)<br />Can my service be shut off on a weekend or holiday?<br />What are the rules that apply to electric restoration if a customer is shut off for non-payment?<br />  <br />
    34. 34. Read the “tariffs.” Tariffs are the rules that govern utility service, and spell out the rights and responsibilities of ratepayers and utilities. If you believe a utility has violated one of these rules, then you have grounds for a complaint. <br />RULE 7! (Or, visit online): <br />www.nvenergy.com<br />www.swgas.com<br />www.centurylink.com<br />Call PUCN Consumer Complaint Division<br />EDUCATE YOURSELF: TARIFFS<br />
    35. 35. EDUCATE YOURSELF: CONSERVATION<br />‘The cheapest unit of energy is the one you never use . . .’ <br />US Department of Energy – Energy Efficiency and Renewable Energy<br />www.energysavers.gov<br />U.S. Environmental Protection Agency and the U.S. Department of Energy “Energy Star” <br />www.energystar.gov<br />Energy Tips from NV Energy: <br />www.nvenergy.com<br />Energy Tips from SWG: <br />www.swgas.com<br />
    36. 36. EDUCATE YOURSELF: Call Before You Dig<br />811 is the national number designated by the Federal Communications Commission to help protect do-it-yourselfers, landscapers and contractors from unintentionally hitting underground utility lines while working on digging projects – large and small.<br />
    37. 37. YOU HAVE A COMPLAINT . . . WHAT SHOULD YOU DO?<br />Have you attempted to resolve the problem with the utility? <br />Does the PUCN regulate the company? <br />What are the grounds for your complaint? <br />How should you file your complaint?<br />Most complaints that the PUCN handles are by phone. These informal complaints are normally handled within one day of receipt. You can also call for information regarding utility service, or to file a protest against a utility: <br />Las Vegas: (702) 486-2600<br />Reno/Carson City: (775) 684-6100<br />ALSO: puc.nv.gov (Comment/Complaint Form)<br />
    38. 38. Ideally – Attend Consumer Sessions<br />General Consumer Sessions<br />Rate Cases<br />Non-Rate Cases<br />Hearings and other functions of the PUCN are “quasi-judicial” and quite similar to a court of law<br />“Open Dockets”<br />GET INVOLVED<br />
    39. 39. On average, the PUCN handles 100 to 150 cases or more at any given moment throughout the year<br />All proceedings are open to attendance by the public; nothing is deliberated or decided behind closed doors<br />Cases or ‘dockets’ typically involve four primary types, and offer varying levels of participation: <br />Contested Cases<br />Rulemakings<br />Investigatory Dockets<br />Annual Filings/Uncontested Matters<br /> Format and opportunity for comment varies<br />GET INVOLVED<br />
    40. 40. Agendas<br />The gathering of all Commissioners (or a quorum)<br />The Commission “in action”<br />Public comment at the beginning and end of every regular agenda<br />Majority of work is achieved at previous pre-hearing conferences, hearings, workshops, rulemakings, investigations, etc. <br />Agendas often (but not always) the final step or ‘act’ by the commission on a docket<br />There may be ‘motions to reconsider’ or ‘compliances’ not yet achieved that keep a docket open<br />GET INVOLVED<br />
    41. 41. More Information on Commenting<br />Request to be included on “service lists” to be provided with notices regarding specific cases<br />Form available on the PUCN website (Service List Request/Address Change form):<br />puc.nv.gov/Forms/AdminForms.aspx<br /> Contact Consumer Outreach Director<br />GET INVOLVED<br />
    42. 42. The Bureau of Consumer Protection (Office of the Attorney General) functions as the consumer advocate – it is your voice before the Commission. <br />Advocate for reliable public utility service at the lowest reasonable cost, particularly for residential and small business customers. <br />Represents the public interest before the PUCN, as well as federal utility regulatory agencies, courts and all other forums with jurisdiction over Nevada public utilities.<br />Do not typically deal with individual cases<br />Contact: Office of the Attorney General, 100 North Carson Street, Carson City, NV 89701, (775) 684-1100; 555 East Washington Avenue Suite 3900, Las Vegas, NV 89101, (702) 486-3420<br />ag.state.nv.us<br />GET INVOLVED<br />
    43. 43. Thank You.<br />For more information:<br />(702) 486-2600<br />Las Vegas<br />(775) 684-6100<br />Carson City<br />  <br />puc.nv.gov<br />

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