How the guide works. The language guide is in two parts: …
How the guide works. The language guide is in two parts:
Part 1: Automatic enrolment terms. This uses findings from research commissioned by DWP into automatic enrolment information for workers1.
Part 2: Wider pensions terms. This builds on NEST’s phrasebook and existing best practice.
Our recommendations for using terms when communicating with individuals are broken down into the following categories:
•Use the term as it is, without change or explanation.
•Use a new term and our recommended replacement term is provided.
• The term can be used but must be defined the first time you use it and possibly more than once if it is a long communication. Our recommended definition is provided.
•Some terms should be avoided and we give you an alternative approach.
For automatic enrolment terms, we have given guidance on using the terms and some practical examples, including definitions for use in communications to employers.