Introduction                                     A Usability Study of www.soundtracktoyour.com                            ...
The current design                             The overall problem                              Aims of this studyThe webs...
Predicted users    Aged     40+Because the site is aimed at exploring          It is a well known phenomena that as people...
MethodologyOrder of eventsEach session will start with an introduction      Then next three tasks will follow the same    ...
Users                                             Session setupI will aim to make the group of participants      I will be...
 46­55                                                                       over 55                                      ...
The assist cardThis card is given to the participantsbefore starting the first task. They will beencouraged not to use for...
Task 1Make an account with STTYThis task serves 2 functions, the first is to   There will be no limit on this task and    ...
11/29/12                                             POST ‑ task 1Post Task 1 questions                      POST ­ task 1...
Task 2Find a playlist to exercise toUsers will be given a scenario where they         The reason for wanting a 20 min long...
11/29/12                                             POST ‑ Task 2Post Task 2 questions                      POST ­ Task 2...
Critical path                                                                                                             ...
11/29/12                                             POST ‑ Task 3Post Task 3 questions                      POST ­ Task 3...
Task 4Find out what music ITprofessionals listen toThis task was originally meant to test one of   The task will have a ti...
11/29/12                                             POST ‑ Task 4Post Task 4 questions                 POST ­ Task 4     ...
11/29/12                                            Post study questionsPost task questions                 Post study que...
Some of the data I collected has was not       These questions where to open ended andFindings                            ...
Task success data                                                            Task success                                 ...
Assistance data                                                                                                           ...
Error data                                                                                                                ...
Time on task data                                                                                                         ...
Satisfaction data                                                     Satisfaction                            7	          ...
Table of issuesWhen analysing the recorded footage of thesessions I found 40 unique usability issues.I also noted which pe...
Issues found by 8 participants on www.soundtracktoyour.comIssues on the Home page and genral site wide issuesThe biggest p...
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
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Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
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Usability study_of www.soundtracktoyour.com/
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Usability study_of www.soundtracktoyour.com/
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Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
Usability study_of www.soundtracktoyour.com/
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Usability study_of www.soundtracktoyour.com/

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This was a coursework submission for the Usability Engineering module of the MA User Experience Design course at Kingston University.

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Usability study_of www.soundtracktoyour.com/

  1. 1. Introduction A Usability Study of www.soundtracktoyour.com by James MacleanThe current EnvironmentThere are many on-line and off-line What is missing is a way to explore The way I have described the functionalityapplications out there that can make and memories in the way that people more of memory is based on ancient greetsort and share playlists and also allow you naturally negate them inside their heads. theory that saw its first renaissance with theto listen to music and a usable way. Most of Where they begin at either a place or time Romans and more recently detailed in Yates,the services out there at the moment have which provokes a cascade of other sensory Frances A. (1966). The Art of Memory.solved the issue of musical inspiration by perceptions all at once.having a “similar artists” portion to explore.Similar artists features are normal governed Effective memory and more specificallyby a database comparing profiles of musical recall has a weighting towards spaces. Bytaste filtered by music genres. that I mean that most of our memories are linked more to spaces than other variable.Some of the most popular services are: Peoples memories of time are actualy more • Spotify conceptual than factual. For instance when • iTunes recounting even recent events people will often tell the story in the wrong order, the • Deezer order of events comes out in a way that was • Soundcloud most meaning full to them. As time goes on this effect is transfered to larger portions of time. A great example of this is to ask a parent who’s children have grown up to tell some stories about when their child was young. They will be able to group stories into key stages but I doubt they will be able to accurately tell you in which order the events happened even with vivid memories.
  2. 2. The current design The overall problem Aims of this studyThe website is in a beta stage and would However the main problem with the site The aim of this study is to determine whichneed a lot of refinement in order to attract is it does not deliver on its promise of parts of the sites basic functionality area large user base. associating music with memories. The usable and how users feel about using them unique selling point of the software sounds and also if they felt any link between theThe site offers an interesting take on the like it should be able to take you on a music and memories or if they felt memoriesdiscovery of “new” music where most other journey through places, times events and stir upon hearing a song where they able toservices interpret new music as literally peoples memories of them. What It actually record them into the site in a satisfying way.new whereas refreshingly this site would does is show you list after list of songs. Thehopefully take that to mean new to the user lists lack meaning or any connection with aspecifically. The sites promotional video time and space.explains their ethos of trying to rank musicbased on individuals rather than traditionalmeasures of musical success like moneyand popularity.But the same popular songs appear timeafter time on many different lists whichreduces the credibility of the content ingeneral.
  3. 3. Predicted users Aged 40+Because the site is aimed at exploring It is a well known phenomena that as people These older users have a similar experiencememories associated with past experiences get older they turn less and less to new to this site with radio 4’s Desert Island disksthe general user base for this site is over a music. in which guests showcase music importantcertain age where you look into the past for to them and the memories that surroundmusical inspiration. “it’s the natural process of popular culture them. to weed out the worst from earlier eras,This is evident in the current users of the and elevate the best. And just beyond thesite and also the general lack of very recent established “best” (the Beatles and Stones-(last 1-2 years) music making the top of the level acts, in other words), there are socharts within the site. many fine bands and albums that never got their full due. Music buffs could spend the rest of their lives just discovering what they missed from their own lifetimes.” http://www.avclub.com/articles/why-do-popculture-fans- stop-caring-about-new-music,55805/ November 2012
  4. 4. MethodologyOrder of eventsEach session will start with an introduction Then next three tasks will follow the same The tasks will be in a random order towhere the participants will: structure but will be completed in a different counteract users learning the site as the • sign a consent form order for each consecutive participant session continues. • be given an overview of the study to reduce the effect of learning on the test results. After the sessions are finished I will mark • adjust the seating position to one they Errors, Time on Task, Task Success and are comfortable with After the three tasks the participants will Assists whilst watching the recording of • configure the mouse sensitivity and the then be asked to complete a final the session. This is done after as doing so direction of the scroll wheel to one they questionnaire about the site in general. during the sessions may put participants on are familiar with edge seeing me write something down every • learn about the “think aloud” protocol time they make a mistake. • complete a pre-task questionnaire The order of tasks for each participant:The first task will then begin with reading theprinted task card and when I am sure they First Second Third Fourthunderstand the task we will begin recording Participant 1 Task 2 Task 3 Task 4the session and work through the task. The Participant 2 Task 3 Task 4 Task 2task be followed by a short questionnaire. Participant 3 Task 4 Task 2 Task 3 Participant 4 Task 2 Task 3 Task 4 Task 1 Participant 5 Task 3 Task 4 Task 2 Participant 6 Task 4 Task 2 Task 3 Participant 7 Task 2 Task 3 Task 4 Participant 8 Task 3 Task 4 Task 2
  5. 5. Users Session setupI will aim to make the group of participants I will be using a piece of software calledas representative of the predicted users as Silverback to record the sessions. Thepossible by making selections based mostly software records a head and shoulderson age. When looking for participants I shot of the participant, audio as well asgave a preference to people over the age capturing the screen and highlights mouseof 30 and more preference the older they clicks. This software can be controlled withgot. But as the enjoyment of music is a a remote control which means I wont havefairly universal thing no specific criteria are to lean over the users to pause and stop theneeded to take park in the study. recording.To make the group more representative of The users will all use the samethe larger population I will make sure to have laptop and mouse.an equal number of males to females. The questionnaires will all be filled in online via Google documents. The tabs will all be open in the browser ready to be filled in, the reason for doing this twofold, it helps to let the users know what stage in the session they are and also shows a quick reference on the video which task the user is currently on when scanning the footage.
  6. 6.  46­55  over 55 How do you generally buy music *  CD11/29/12 PRE ‑ task 1  itunesPre-Task questions PRE ­ task 1  other digital  other phisical These questions * Required will be asked before Participant number * How often do you seek out music you have not heard before? * the recording starts Filled out by test conductor  Never the aim here is to  Rarely see if there is any  Ocassionaly correlation with the What is your gender? *  All the time information provided  Male here and how the  Female users behave. It is If never or rarely then why not more often? also a chance to  Other catch any opinions before the test starts. What is your age? *  18­24  25­34  35­45  46­55  over 55 If occasionally or all the time then how do you find music? 11/29/12 PRE ‑ task 1 https://docs.google.com/a/jqim.co.uk/spreadsheet/viewform?formkey=dGJKZGRvNlJidm5ObU5sR… 1/2 How do you generally buy music *  CD  itunes  other digital  other phisical Submit How often do you seek out music you have not heard before? *  Never Powered by Google Docs  Rarely Report Abuse ­ Terms of Service ­ Additional Terms  Ocassionaly  All the time If never or rarely then why not more often?
  7. 7. The assist cardThis card is given to the participantsbefore starting the first task. They will beencouraged not to use for obvious reasonsbut what I will not tell them is that if they Need help?do enter this role play I will count that as atask fail as I can not imagine people would If you get stuck try to persevere, To signal you wish as we are interested in improving to speak to thetolerate that in the real world. help desk pick up the experience for everyone and this card and aHaving this card around also reminds we learn more for mistakes than telephone role playparticipants that I will not answer their success. will begin.questions whilst the task is in progress. If you get really stuck try and find a help area, or if you feel it is beyond that you can make a fake call to the help desk. Printed task card given to participants
  8. 8. Task 1Make an account with STTYThis task serves 2 functions, the first is to There will be no limit on this task and Critical pathease the participants into the idea of being although it will be recorded it I do notin a test situation and the “think aloud predict any significant findings in this area login / signupprotocol” so they feel warmed up and give as how to make an effective login and signa more natural response to the other tasks. up is a well documented affair and not theThe second function is that a lot of the focus of this study.sites best features will be more effectively my soundtracksexplored if the user has their own account.This is because memory is a personal thingand I feel the participants will not commit open my voiceenough emotional to the site withouttheir own space on the site to expressthemselves. I will ask them to create anaccount and add the following info: edit profile Task 1• Display Name• Bio Sign up for soundtracktoyour.com To indicate you are finished please tell• First Name You have decided to explore the conductor “I’m finished”• Last Name a new site for discovering and• Gender sharing music.• Country You wish to sign up and then add• Occupation relevant details about you to your area within the site. Printed task card given to participants
  9. 9. 11/29/12 POST ‑ task 1Post Task 1 questions POST ­ task 1 After the task users will be asked how * Required well the interface lets Participant number: * them record their to be answered by the conductor personal info and how satisfying it was. Overall how easy was this task? * create a profile and add bio info 1 2 3 4 5 6 7 Easy Difficult What do you make of the appearance of the site? Does it appear how you expected? How satisfied where you with the completion of this task? * 1 2 3 4 5 6 7 completely unsatisfied completely satisfied Submit Powered by Google Docs Report Abuse ­ Terms of Service ­ Additional Terms
  10. 10. Task 2Find a playlist to exercise toUsers will be given a scenario where they The reason for wanting a 20 min long playlisthave just decided upon a new exercise is that by default only the first 3 tracks Critical pathregime and heard that the right music can appear in the lists and you have to clickmake all the difference. They now wish to “expand” so 3 songs generally wont be 20 soundtracksfind the right music for them to listen to mins in total length so this forces the userswhilst doing cardio vascular exercise for 20 to seek out longer playlists.min and have turned to STTY to find musicand then buy it from iTunes. a workout categoryThe function of this task is to test how easyit is to buy music from the site as the type preview tackof music required is fairly well defined. i.e.music to exercise to is nearly always upliftingand faster paced so should downplay thesubjective decision of picking music and Task 2 buy playlistfocus on the purchasing. Find and buy a 20 minutes playlist You will indicateThis task will have a limit of 5 mins and task to exercise to as you are just you have finished this task when youcompletion will be recorded when they click about to start a new exercise are redirected tothe correct buy button and are redirected regime. the iTune store.to iTunes or the dialogue box warning ofanother application opening appears. You want to buy at least 20 Don’t worry you minutes worth of appropriate wont buy anything music to get your heart pumping by accident. whilst you do cardio vascular exercise. Printed task card given to participants
  11. 11. 11/29/12 POST ‑ Task 2Post Task 2 questions POST ­ Task 2 After the task users will be asked how * Required satisfied they where Participant number: * with the ease of to be answered by the conductor completing the task and the music they found. Overall how satisfied are you with the ease of completion of the task? * 1 2 3 4 5 6 7 completly unsatisfied completely satisfied How satisfied are you with the music you selected for this task? * 1 2 3 4 5 completely unsatisfied completely satisfied Submit Powered by Google Docs Report Abuse ­ Terms of Service ­ Additional Terms
  12. 12. Critical path my soundtracksTask 3 createMake a playlist that reminds soundtrackyou of being 19 and share it with a friend tocongratulate them on their own 19th birthday. use search functionThis is a fairly straight forward test ofwhat the site is centered around, creatingmeaningful playlists and sharing. The twist isthe sharing part, how the users interpret the Task 3 add tracksecond part of this task will show weatherthe “STY4U” (musical e-card) function is Make a playlist that reminds You will indicate you of being 19 and send it to you have finishedrecognized and used in. when the email is edit details a friend with a message that sent.This task will have a limit of 3 songs in the congratulates them on theirplaylist to save time and avoid salience. The 19th birthday. This is my emailperson will be imaginary and they will be address. enter namegiven my email address to send the result to. your friends email address is:Time on task will end when the email is sent. “james.maclean@jqim.co.uk” send a STY4U enter email Printed task card given to participants enter a greeting send
  13. 13. 11/29/12 POST ‑ Task 3Post Task 3 questions POST ­ Task 3 After the task users will be asked how * Required satisfied they where Participant number: * with the ease of to be answered by the conductor completing the task. Overall how satisfied are you with the ease of completion of the task? * 1 2 3 4 5 6 7 completly unsatisfied completely satisfied Submit Powered by Google Docs Report Abuse ­ Terms of Service ­ Additional Terms
  14. 14. Task 4Find out what music ITprofessionals listen toThis task was originally meant to test one of The task will have a time limit of 3 mins asthe promises made in the promotional video. I know the answer will be ambiguous and I“Find out what undertakers play at funerals” don’t want the participants to spend to longUntil I realised this task was impossible to looking for information that is not there. Critical pathcomplete not only because of the lack ofcurrent users to populate the database, butalso as the only way to select an occupation users > allis to select it from a rather short list ofambiguous professions. I had to settle onone of the few categories that has morethan one user “technology” and picked a Task 4 occupation > technologycommon job title that could be categorisedunder it. Find out what sort of music IT You will indicate you professionals listen to. have competed this a profile task when you tell theThis task is designed to find out how conductor what sortpeople go about using the site to find A curious friend has recently of music you think ITdetailed information. It is also to find out asked you a burning question, professionals listen to. viewhow satisfied people are with the sites what sort of music does the IT soundtracksability to help then find interesting musical department listen to?information. I have picked a professionthat comes under “technology” In the task The conductor will play the part ofscenario the participants would have been your curious friend.asked to tell a curious friend the answer tothe question. I will ask users to tell me ananswer and use that as an indicator of task Printed task card given to participantscompletion.
  15. 15. 11/29/12 POST ‑ Task 4Post Task 4 questions POST ­ Task 4 * Required After the task they will be asked Participant number: * to be answered by the conductor how credible they considered and satisfying the information was and Overall how satisfied are you with the ease of completion of the task? * how satisfied they 1 2 3 4 5 6 7 where with ease of completion of the completly unsatisfied completely satisfied task. How credible do you feel the the site is for the information you have found? * 1 2 3 4 5 6 7 no credibility complete credibility Submit Powered by Google Docs Report Abuse ­ Terms of Service ­ Additional Terms
  16. 16. 11/29/12 Post study questionsPost task questions Post study questions * Required After the 4 tasks are complete Participant number: * to be answered by the conductor participants will then be asked to rate the site overall. Over all how satisfied where you with the ease of using the site? * 1 2 3 4 5 6 7 completely unsatisfied completely satisfied Any other comments on the site in general? Please indicate your level of agreement with this statement: * "This site allow users to create meaning full playlists associated with memories past, present and future." 1 2 3 4 5 6 7 strongly dissagree strongly agree Submit Powered by Google Docs Report Abuse ­ Terms of Service ­ Additional Terms
  17. 17. Some of the data I collected has was not These questions where to open ended andFindings relevant to the study so has not been shown after conducting the study I shifted the focus here. The missing data is from the following of the study which rendered the answers to questions: these questions irrelevant. • What is your gender? The answers where somewhat tainted by • What is your age? my own poor conduct. The biggest mistake I made was not stressing the goals of the • How do you generally buy music study which left some users feeling like they • How often do you seek out music you would hurt my feelings if they answeredSummary have not heard before? honestly.The site has promise but is no where near • What do you make of the appearanceusable. of the site? Does it appear how youInitial I did not expect that task 1 would yield expected?meaningful results but it was an are where • How satisfied are you with the music youall users struggled with. selected for this task? • How credible do you feel the the site isThe redesigns later in this document focus for the information you have found?on the most common issues first. • Any other comments on the site in general?The issues I have addressed are superficialones and I believe the site needs a more • Over all how satisfied where you with thedefined direction in general and to re-asses ease of using the site?its core functions and goals. • Please indicate your level of agreement with this statement: “This site allowOne user refused to carry on with the tasks users to create meaning full playlistsafter getting very frustrated with the site, associated with memories past, presenthe put is user name and password in a and future.”total of 4 times and I would not say he wasbeing foolish at all. In fact he was a musicenthusiast, exactly the sort of person the siteshould attract.
  18. 18. Task success data Task success 0=fail 1=partial 2=success 2 2 2 2 2 2 2 2 2 2 2 2 2 Task 1 1 1 1 1 1 1 1 1 Task 2 Task 3 0 0 0 0 0 0 0 0 0 0 0 Task 4 Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8Task success was recorded slightly Task 3 Participant 2 failed all the tasks due mostlydifferently for each task but any task where A partial success on task 3 was recorded because of needing major assists.users required a major assist (help desk role many times where users sent the email butplay) was marked as a fail. not using the “STY4U” (musical e-card) also Participant 4 failed the first task after needing in one case the user sent the message to a major assist to find the area to edit theTask 1 the wrong person. profile. The rest of the tasks failed becauseThe users that got a partial success where he was so frustrated by the site he refused to do all the tasks.ones who entered their date of birth wrong. Task 4 It was not really possible to get a partialTask 2 success on task 4 as the answer wasA partial success on task 2 was recorded subjective.when one user through they had bought andalbum but actual purchased a single track.
  19. 19. Assistance data Only one user managed to Minor Assists resist looking at the help area reference to help page to help them complete a task. Nearly everyone needed to 2 look at the help to find out where the profile area even Task 1 was let alone how to edit it. Task 2 1 1 1 1 1 1 1 1 1 1 1 1 With regards to task 1 most Task 3 of the minor assists where a Task 4 result of first the site crashing 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 upon trying to edit the profile Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 and then being unable to navigate back to the profile area form the home page . Major Assists A couple of people needed help desk role play major assists, I had to step in with participant 7 on the first 2 task as they started to get quite upset. Task 1 Task 2 Participant 2 needed a lot of 1 1 1 1 1 Task 3 help on all the tasks and on Task 4 one task needed to ask me for 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 help twice on task 2. Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8
  20. 20. Error data Everyone encountered errors Errors on the first task, when i set deviation from critical path out the study I did not expect to find much out on this task16   but after seeing the results14   there are clearly major issues with the users initial stages12   with the site.10   Task  1   The repeated errors on task 1 Task  2   8   are the result of users going Task  3   in circles again and again 6   Task  4   unable to find the profile area 4   even after consulting the help. 2   Only one user managed to 0   notice the sign-up button Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 hidden at the bottom of the login screen. Total errors per task The next source of repeated 56 errors was task 3. The reason60 for these errors was the50 dragging function, that only40 1 participant managed to successfully figure out after30 26 getting very angry. Total errors per task 2020 1110 0 Task 1 Task 2 Task 3 Task 4
  21. 21. Time on task data The fasted time for task 1 was 4min 58sec. Average Time on task To take this long to figure out how to get (error bars represent 90% confidence interval) started with the site is a big ask and would 0:00   0:01   0:02   0:04   0:05   0:07   0:08   0:10   0:11   mean alot of users will be put off at a crucial stage.Task 1 00:09:44Task 2 00:05:46Task 3 00:07:25Task 4 00:04:17
  22. 22. Satisfaction data Satisfaction 7   Completly satisfied 6   Participant 1 5   Participant 2 Participant 3 4   Participant 5 3   Participant 6 Participant 7 2   Participant 8 1   Completly unsatisfied 0   0   1   2   3   4  Unfortunately this data is not much use as This is likely the result of the participants One thing to note was I noticed thisthe graph shows no correlation whatsoever. having to give feedback whilst being during the study and made these points to recorded and also because I did not stress participants 7 and 8 who’s metrics are lower enough the aims of the study. than most.
  23. 23. Table of issuesWhen analysing the recorded footage of thesessions I found 40 unique usability issues.I also noted which percipients experiencedthe same issue and if issues whereexperienced on different tasks.I have given a cause and also a solution foreach issue.I also recorded technical issues but did notattempt to find solutions for them, except onone case I made a suggestion. The full tableof issues can be read in the appendices.We will now take a look at the issues foundin different areas of the site.
  24. 24. Issues found by 8 participants on www.soundtracktoyour.comIssues on the Home page and genral site wide issuesThe biggest problem was not being Although most people learned to live with it, not Participants Tasks Record Issues found by 88Cause Issues found by area.able to navigate to the order Location participants on www.soundtracktoyour.comis problem. Description profile participants on being able to use the back button(redesign recommendation) www.soundtracktoyour.com Solution 1 2 3 4 5 6 7 8 ∑ t1 t2 t3 t4 4 Global frustration with help balloons Help balloons obscure site and disappear before being read click to remove and tick to not show again 1 1 1 1 1 5 1 1 Help area instructs users to start the STY4U process at the home page which one user could Restructure of site navigation and repurpose of home page(see details and illustrations in 18 Global Difficulty navigating to STY4U 1 1 1 not get to main document) Participants Tasks Participants Tasks Remove the My Soundtracks pop out or have it only show the created soundtracks or "no Record Record Difficulty finding created The My Soundtracks pop out tab is not clear and shows categories that have no playlists so 19 order Location Location Global Description Description Cause Cause Solution (redesign recommendation) Solution (redesign created" when empty, once the user has more than a few then introduce the 4 5 1 2 3 ∑ t1 t2 t3 t4 soundtracks recommendation) 1 2 3 6 1 8 4 5 6 7 8 7 1 1 ∑ t1 t2 t3 t4 3 1 1 order soundtracks will not seem relevant also the profile area is difficult to find sorting categories and only ones that are populated with created soundtracks, Also 1 4 Home Global unsure if logged in frustration with help balloons No direct balloons obscure status disappear before being read Help indication of login site and have usernameto remove and tick to not page again click displaythe search function to be redesigned to and turned into a more complicated 1 top right on every show 1 1 1 1 1 4 1 1 1 1 1 5 1 1 Would need 30 Global Cant search for years No support for searching via time 1 1 2 1 function in itself. 2 18 Home Global difficulty navigating to profile Difficulty navigating to STY4U Confusing terminology " users to start the STY4U process at the home page which one user Click username to enter profile (see 1) and repurpose of home page(see details and illustrations in 1 1 1 1 5 1 Help area instructs my soundtracks" could Restructure of site navigation 1 1 1 1 My Soundtracks drawer largely Theget to not displayed categories are to broad to have relevance to every task but this area is always main document)Soundtracks pop out then introduce the sorting categories and only ones Remove the My 32 Global 1 1 2 1 useless around but serves no use as the drag function is unusable. Removepopulated with created soundtracks, Also show the created soundtracks or "no that are the My Soundtracks pop out or have it only 3 Difficulty finding created Login / Signup Difficulty on Sign up The text Soundtracks pop out tab is not clear and shows categories that have no playlists so separate button for signup Sign up My too small clear 1 1 1 1 1 1 1 7 1 19 Global soundtracks created" when empty, once the user has more than a not parts introduce the(see menu rollovers should be only links to pages or specific functions few then of a function 1 1 1 3 1 1 36 Global soundtracks Rollover is annoying Thenot seem relevant alsoand contains to much and to difficult to make it disappear will rollover is far to large the profile area is difficult is find 1 1 2 1 1 navigation redesign) only ones that are populated with created soundtracks, Also sorting categories and 4 Global frustration with help balloons 30 Global Settings dropdown wont go Help balloons obscure site andvia time before being read Cant search for years disappear click to remove and tick to not show again to be redesigned to and turned into a more complicated Would need the search function 1 1 1 1 1 5 1 1 39 Global User are notfor searching to a toggle on and off action No support expecting this make this a rollover or have it disappear after a second or 2 function in itself. 1 1 1 1 1 2 1 away 5 Profile cant find edit profiledrawer largely The displayed categories are to broad to have relevance to every task but this area is always"settings" and "edit profile" next to usernamethen introduce the sorting categories and only ones 1 1 My Soundtracks Edit profile is expected to be at top right with username show Remove the My Soundtracks pop out (see 1) 1 1 1 5 1 32 Global Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button- 11 TECH useless around but serves no use as the drag functionnotunusable. The regular back button on the browser does is work that are populated with created soundtracks, Also 1 1 1 1 1 1 5 1 1 1 1 2 still-work-ajax-page-loads 6 Profile CRASH “Begin creating your profile by clicking here.” link broken on profile page ? 1 1 1 1 4 1 menu rollovers should be only links to pages or specific functions not parts of a function (see 36 Global difficulty is annoying on how to The rollover is far to large and contains to much and is difficult to make it disappear Rollover finding help 1 1 2 1 1 15 Help confusing terminology "Your VOICE" navigation redesign) rename You VOICE with your profile at least in the help area 1 1 2 1 7 Profile CRASH edit profile Loading animation stuck upon entering help area via top link from profile page ? 1 1 1 Settings dropdown wont go 39 Global User are not expecting this to a toggle on and off action make this a rollover or have it disappear after a second or 2 1 1 1 away unexpected result from clicking 8 Soundtracks rank button has a magnifying glass change to button showing 2 triangles up and down 1 1 1 31 Help rank Spelling Draw should be "drawer" in this context drawer not draw http://www.covenantdesign.com/blog/make-bookmarking-and-back-button- Possible solution: 1 1 1 11 Global TECH The regular back button on the browser does not work 1 1 1 1 1 5 1 1 1 1 still-work-ajax-page-loads Unsure how long soundtracks 9 Soundtracks no info on length in truncated view add number of songs in playlist to truncated view and make this the button to expand 1 1 1 1 4 1 are difficulty finding help on how to 15 1 Help Home unsure if logged in confusing terminology "Your VOICE" No direct indication of login status have username display top right on every page help area rename You VOICE with your profile at least in the 1 1 1 1 2 4 1 1 edit profile highlight search result after following link or have the search page give results in stacks titled Disorientation from following Results pages shows links that take you to a list of soundtracks, does not appear relevant to 10 Search results by results location within the site and have the title the only link also give a summary of 1 1 1 1 4 1 1 1 search result link search 2 Home difficulty navigating to profile Confusing terminology " my soundtracks" results and optional filter orto enter profile (see 1) "tracks" Click username pick from a category e.g. 1 1 1 1 1 5 1 31 Help Spelling Draw should be "drawer" in this context drawer not draw 1 1 1 Possible solution: http://www.covenantdesign.com/blog/make-bookmarking-and-back-button- 11 Global TECH The regular back button on the browser does not work If this is to be on the home page it should be smaller, and have a more subtle animation, 1 1 1 1 1 5 1 1 1 1 Frustration with the movement The movement on the homepage moves to frequently and cannon be stopped to read.still-work-ajax-page-loads One 28 Home should change less frequently and be able to be frozen so the user can read or keep what is 1 1 2 1 1 Home unsurehome page on the if logged in No direct indication ofthem of adverts and would have immediately left the site. user said it reminded login status have username display top right on every page 1 1 1 1 4 1 1 SoundTrack should bethere. under "share" as extra option when selecting "by email" and less confusing listed 12 Not noticed STY4U Confusing name "STY4U" and share function has email option 1 1 1 1 1 5 1 creation "philum" not recognized as a terminology 35 Home The reasoning behind this naming is not explained Change link title to be more descriptive 1 1 2 Home link to the video difficulty navigating to profile Confusing terminology " my soundtracks" Click username to enter profile (see 1) 1 1 1 1 1 5 1 User entered Occupations then support for searching them alternatively a comprehensive list Users Hard to find peoples actual 13 Categories for occupation asked for at signup are to vague of professional areas but to select this from a dropdown would not be usable as the list 1 1 1 3 1 3 Login / Signupoccupation on Sign up Occupation Difficulty Sign up text too small clear separate button for signup 1 1 1 1 1 1 1 7 1 would be If this is to be on the home page it should be smaller, and have a more subtle animation, to long Frustration with the movement The movement on the homepage moves to frequently and cannon be stopped to read. One 28 Home should change less frequently and be able to be frozen so the user can read or keep what is 1 1 2 1 14 Profile CRASH home page on the "error: [object it reminded them of adverts and wouldprofile immediately left the site. user said Object]" upon clicking "edit profile" from have page ? there. 1 1 1 3 1 Didn’t notice that had not 38 Login / Signupdifficulty findingrecognized as a "philum" not help on how to no error feedback on terms and conditions tick box, also the tick box it quite small make the checkbox larger and add red feedback text 1 1 1 15 35 Help Home ticked terms and conditions confusing terminology "Yourthis naming is not explained The reasoning behind VOICE" rename You VOICE with your profile at least in the help area Change link title to be more descriptive 1 1 2 1 1 1 edit profile video link to the 3 Login / Signup Difficulty on Sign up Sign up text too small remove dragging feature from site as it is difficult to use on many platforms and prone to clear separate button for signup 1 1 1 1 1 1 1 7 1 Difficulty and frustration with Dragged item jumps to right upon drag, target area to small, still allows drag when no errors even when executed well, replace with: "add > soundtrack > soundtrack cat > 16 5 Soundtracks Profile 1 1 1 1 1 1 6 1 1 1 1 1 1 dragging edit profile cant find soundtrack available to land to be at top right with usernamenot specific enough Edit profile is expected on, help balloon and tool top text show "settings" and "edit profile" next to username (see 1) Soundtrack Name" as a dropdown under add button or in the area where My Soundtracks 1 5 1 tab opens Didn’t notice that had not 38 Login / Signup no error feedback on terms and conditions tick box, also the tick box it quite small make the checkbox larger and add red feedback text 1 1 1 ticked terms and conditions Described by quote: "A calendar is for planning and you don’t have to plan your own date of 6 Profile CRASH “Begin creating your profile by clicking here.” link broken on profile page ? 1 1 1 1 4 1 17 Profile Frustration with DOB input birth" The calendar starts with todays date, Also the incorrect input dialogue defines a different Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 6 1 format to the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my" 5 Profile cant find edit profile Edit profile is expected to be at top right with username Help area instructs users to start the STY4U process at the home page which one user could Restructure of site navigation and repurposenext to username (see 1) and illustrations in show "settings" and "edit profile" of home page(see details 1 1 1 1 1 5 1 18 7 Global Profile Difficulty navigating to STY4U CRASH Loading animation stuck upon entering help area via top link from profile page ? 1 1 1 1 1 1 not get to main document) Remove the My Soundtracks pop out or have it only show the created soundtracks or "no 6 Profile CRASH Difficulty finding created The“Begin creating your out tab is not clear and shows categories that have no playlists so My Soundtracks pop profile by clicking here.” link broken on profile page ? soundtracks created" when empty, once the user has more than a few then introduce the 1 1 1 1 4 1 19 Global 1 1 1 3 1 1 14 Profile soundtracks CRASH will not seem relevant also the profile area is difficult to find profile page "error: [object Object]" upon clicking "edit profile" from sorting categories and only ones that are populated with created soundtracks, Also ? 1 1 1 3 1 Restructure of site navigation (see details and illustrations in main document) Described by quote: "A calendar is for planning and you don’t have to plan your own date of 7 17 Profile Profile CRASH Disorientationwith DOB input Frustration when creating birth" The calendar stuck upontodays date, Also the incorrect from profile page Loading animation starts with entering help area via top link input dialogue defines a different should have another stage after selecting birthday asking weather users wish to This task ? Replace date of birth input with 3 dropdowns for day month and year 1 1 1 1 1 1 1 1 1 1 6 1 20 STY4U clicking image of birthday instead of "create" button takes users to "tracks>party>birthday" 1 1 STY4U format to the accepted one i.e. "did/mm/yyyy" when actually "did-mm-my" create on or see what other users have chosen first Users Confusion with results or 21 23 Profile No indication on how or if how the results are filtered A visually Darker coloured text to replace light yellow, or outline, and possible separate filtration area that shows which filters are active or darker background 1 1 1 2 1 14 Occupation Profile filteringyellow text hard to read Pale by occupation CRASH Not enough contrast between yellow and background "error: [object Object]" upon clicking "edit profile" from profile page ? 1 1 1 1 1 3 1
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