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Usability is dead...

by Working at Hello Group on Jun 18, 2009

  • 12,710 views

UX is not just about building huge coherent web architectures. We have become digital nomads - building tents, rather than building houses, in environments that suit our needs. People no longer ...

UX is not just about building huge coherent web architectures. We have become digital nomads - building tents, rather than building houses, in environments that suit our needs. People no longer inhabit worlds built by designers, but in worlds built by themselves.
Increasingly it is about building applications and understanding how applications interact with each other and their embedded environment. It is about forging relevant links with technologies that are appropriate. Relevance has surpassed usability as the most important factor of web strategy and web design.
Context defines how usable your experience needs to be, and we are steadily moving from interface design to concept design...IA and UX has for many years looked at the web in a traditional one way communications paradigm, where it is all about conveying a message to the end user.
But the Internet is NOT the new newspaper, the new radio or the new television. The web is actually not a medium at all, if anything it is a paradigm of interaction. It is something completely different which as a discipline we need to demonstrate with an open approach to our design work, that is documented, shared and refined.
Those involved in the field must realize that usability is becoming more bound by context and relevance to individual needs, it cannot be merely prescriptive.

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18 of 8 previous next Post a comment

  • AnelaSK Alena Koneva, Designer, Photographer, Art Director at Exergy, MNL Very really 1 year ago
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  • JamesKelway James Kelway at Hello Group Thanks for the comment though despite the nice graphics (all sourced through flickr and creative commons) there is a much deeper message to the presentation. Please read the blog post referenced here and comment further. The post covers areas that this visual presentation does not but the talk did. They are points about collaboration, process, appropriate use of tools and what is becoming known as service design. I do not agree that customer centric and user experience is the same thing and this discipline mirrors that thought in it's holistic approach. All these areas can never be covered in a forty minute talk but old news or not it still needs telling! 4 years ago
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  • guestb0831c Anirudh Ojha Thanks for the wonderful graphics/visuals in the presentation. However, I was also looking for some kind of rationale or examples to support the statements that you made (presentation as well as the article). Lots of interesting points were brought up, but were not followed with any new insights.

    Anirudh
    http://www.anirudhatoffice.blogspot.com
    4 years ago
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  • DaniellaMatutes Daniella Matutes, Artist and Creative Director at Firecat Studio, daniellacreates.com AWESOME! Thank you. 4 years ago
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  • guest5673fbb Sachendra Yadav Extremely well articulated presentation. It captures the need of context and relevance very well.. and like you said, Usability is in the middle of everything. So it's not dead, it has just become a part of the DNA 4 years ago
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  • JamesKelway James Kelway at Hello Group The accompanying article is here: http://www.kommunikationsforum.dk/artikler/usability-is-dead

    Thanks for the comments
    4 years ago
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  • problemloeser Lennart Hennigs, Senior Interaction Designer at Deutsche Telekom AG great job! 4 years ago
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  • madsboedker Mads Bødker, researcher, educator, consultant at Copenhagen Business School Looks really interesting, would have liked to hear/see the presentation... 4 years ago
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