James Kelway

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James Kelway commented on Usability is dead... Thanks for the comment though despite the nice graphics (all sourced through flickr and creative commons) there is a much deeper message to the presentation. Please read the blog post referenced here and comment further. The post covers areas that this visual presentation does not but the talk did. They are points about collaboration, process, appropriate use of tools and what is becoming known as service design. I do not agree that customer centric and user experience is the same thing and this discipline mirrors that thought in it’s holistic approach. All these areas can never be covered in a forty minute talk but old news or not it still needs telling! 5 months ago
James Kelway commented on Usability is dead... The accompanying article is here: http://www.kommunikationsforum.dk/artikler/usability-is-dead Thanks for the comments 6 months ago