Gone are the days when business dealings were
primarily handled in-person or over the phone; email
is the preferred method of communicating in today's
Email communication gives businesses a quick way to
send messages to clients and colleagues.
When conducting business via email, it's important for
users to exercise etiquette
WHILE FRAMING A BUSINESS
Use Descriptive And Meaningful Subject Line
Write Clear And Concise Message
Avoid Using Emoticons
Avoid Sending Forwards And Inappropriate Jokes
Use Email Signature
Respond to Emails in Timely Fashion
Know When to Email and When to Call
Be clear and precise
Don’t use CAPITAL words
PREPARING THE EMAIL
Business emails should follow many of the guidelines
used for written communication.
Avoid abbreviations, such as "plz," and emoticons,
such as a smiley face.
Capital letters are reserved for emphasis, since their
use is considering yelling in the Internet culture.
Make emails concise and easy-to-read by writing a
descriptive subject line, utilizing bullet points and
summarizing key points.
Always use proper grammar and spelling.
SENDING THE EMAIL
Think twice before hitting the "send" button. Emails are a
form of communication that can be seen by anybody down
Only copy people on a need-to-know basis to avoid
overwhelming a user with unnecessary information.
Also remember that sensitive topics are often better
addressed via the phone or in-person.
RESPONDING TO EMAIL
Email correspondents often expect immediate
To manage this expectation, create an out-of-office
message with alternate contact information when you
will be unavailable.
Otherwise, answer emails within a reasonable timeframe. It is helpful to include a phone number as part
of your salutation to enable recipients to easily connect
with you in this manner.
An email sender expects that his address won't be shared
for unapproved purposes, even if it is not formalized in a
The sender also has a responsibility to not include
sensitive information, such as credit card information,
that might be inappropriately used by an unintended
USING COMPANY RESOURCES
Emails transmitted at work are subject to the company's
It is usually unacceptable to send jokes and chain
Limit personal email correspondence and use a
professional email address if you get to choose one.