Professional Communication 2 - Formal Structures

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Professional Communication 2 - Formal Structures

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Professional Communication 2 - Formal Structures

  1. 1. Image courtesy of www.southfloridaworkforce.com.
  2. 2. COMMUNICATION IN PROFESSIONAL STRUCTURES NOTE-TAKING GUIDE • How is communication important in professional structures? • How do professional structures affect communication? • What are some types of professional structures? EXPECTED OUTPUT • Given an example, you should be able to identify the type of professional structure. • Given a type of professional example, you should be able to give an example of a company or organization. FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  3. 3. IMPORTANCE OF COMMUNICATION Communication is important because it is about how information is sent and received within professional structures. FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  4. 4. IMPORTANCE OF COMMUNICATION The way information is communicated is often governed by how organisations are structured. FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  5. 5. Image courtesy of seoimpression.blogspot.com.
  6. 6. TYPES OF PROFESSIONAL STRUCTURES Entrepreneurial - decisions are made centrally FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  7. 7. Professional Structure: Example 2  Entrepreneurial Type Key worker Most small businesses have this structure Key worker FLG 123: PROFESSIONAL COMMUNICATION Quick to act but pressure on decision makers Decision maker Great reliance on key workers supporting decision makers mr.jaime.aiu@gmail.com Key worker One or two people make decisions Key worker Albukhary International University
  8. 8. TYPES OF PROFESSIONAL STRUCTURES Pyramid - staff have a role, shared decision making, specialisation is possible FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  9. 9. Professional Structure: Example 1  Pyramid Type Traditional view of organisations Decisions pass down formal channels from managers to staff FLG 123: PROFESSIONAL COMMUNICATION Information flows up formal channels from staff to management mr.jaime.aiu@gmail.com Albukhary International University
  10. 10. TYPES OF PROFESSIONAL STRUCTURES Matrix - staff with specific skills join project teams, individuals have responsibility FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  11. 11. Professional Structure: Example 3  Matrix Type Marketing Production Finance Project A Project teams created Staff with specialist skills Project B FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  12. 12. TYPES OF PROFESSIONAL STRUCTURES Independent - seen in professions where organisation provides support systems and little else FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  13. 13. Professional Structure: Example 4  Independent Type Dr A Not suited to most businesses due to lack of control Dr B Support systems to professionals such as doctors Dr C Dr D FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  14. 14. TYPES OF PROFESSIONAL STRUCTURES  Entrepreneurial - decisions made centrally  Pyramid - staff have a role, shared decision making, specialisation is possible  Matrix - staff with specific skills join project teams, individuals have responsibility  Independent - seen in professions where organisation provides support systems and little else FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  15. 15. Image courtesy of www.southfloridaworkforce.com.
  16. 16. EXERCISE Match the Organization to the Structure  Matrix Type  Independent Type  Pyramid Type  Entrepreneurial Type FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  17. 17. EXERCISE Give an Example of an Organization  Matrix Type  Independent Type  Pyramid Type  Entrepreneurial Type FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  18. 18. Formal Communication Channels  What are channels of communication?  What is vertical channel?  What is lateral channel? Image courtesy of www.seoconnect.net.
  19. 19. VERTICAL/LATERAL COMMUNICATION  Organisation chart shows vertical (black arrows) and lateral (green arrows) Board of Directors Finance Marketing Production Finance Officers Marketing Assistants Factory Operatives FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  20. 20. VERTICAL COMMUNICATION CHANNELS  Communication in organisations follows paths or channels.  Communication between managers and subordinates is known as vertical communication.  This is because the information flows up or down the hierarchy. FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  21. 21. LATERAL COMMUNICATION CHANNELS  Communication between equal departments or equal functions (managers and managers, subordinates and subordinates) is known as lateral communication. Lateral means side to side.  This is means that information flows left or right on the same level of the hierarchy. FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  22. 22. CHANNELS OF COMMUNICATION  Channels between departments or functions involve lateral communication.  As well as formal channels of communication, information also passes through an organisation informally.  Communication is not complete until feedback has been received. FLG 123: PROFESSIONAL COMMUNICATION mr.jaime.aiu@gmail.com Albukhary International University
  23. 23. LESSON #05 Examples of Professional Writing

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